A Strategic Process for Hiring an All-Star Support Team

There are no shortcuts to good hiring. But with the right process in place, you can have an all-star support team in due time. This SupportIndustry.com article shows you how to build a sustainable process for hiring the very best people for your support team. Download the article to learn: How to shift your focus from pedigree to aptitude, Three goals for screening candidates over the phone, Why your team should participate in the interview process, and more.
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The Consumerisation of Technology

Smart Phones in the Office - Impact, Issues and IT. iPads are the must-have fad. Android is the rising mobile platform -- Everywhere you turn, the news is about personal, smart, mobile devices and their impact on business and on IT. But what are the facts? Download this Citrix GoToAssist research white paper to understand the true extent, drivers and impact of the seemingly unstoppable invasion of personal mobile devices into the office. Learn what the just-released survey of 700 senior business executives and managers in the UK, France and Germany says are the key issues.
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The Helpdesk of the Future

What does the helpdesk of the future look like? "Customer support is one of those areas of your business where it's surprisingly easy to differentiate yourself." This new brief explores technologies that will reshape the helpdesk of tomorrow: How immersive displays enable a centralised workflow; What intelligent optimisation could do for time management; Why a decentralised process is key to greater effectiveness; And more...
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IPv6 Shadow Networks are Here Today

Many enterprises are planning to transition their working environments to IPv6 over the next two to ten years. But long transition horizons should not fool IT organizations into thinking that all IPv6 issues can be deferred to the future. End points – PCs and Macs as well as smartphones and tablets – are enabled with IPv6 today. Carriers provide IPv6 services, and moderately modern routers and switches are IPv6-ready. These facts raise a key issue: you may very well have IPv6 connectivity and traffic in your enterprise today. If it’s not in your network policy to allow that, you’re out of compliance. Confirm that your security infrastructure is properly enabled and configured.
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Four Steps to High Performance WAN and Internet

Problems with application and network performance on the WAN and Internet links are caused by many and varied issues – congestion, latency, protocol design, sudden bursts of disruptive traffic – all contribute. New factors make the calculus even more complicated: social networking, BYOD, cloud applications, growing video content, even IPv6 traffic growing in the shadows. It’s tempting to respond to these problems by jumping to a single set of technologies that fix certain aspects of performance. We recommend, instead, that you take advantage of Blue Coat expertise and technology to take the four simple steps described in this paper.
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Top Social Media and HTML5 Considerations for Mobile App Success

Stay in front of the competition by educating yourself on the backend of mobile app development. Download the developer survey report from IDC and Appcelerator to learn about two hot app development topics - social media and HTML5. Find out why social media is an absolute must, and why HTML5 could be the key to richer app experiences.
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4 Steps to Driving Customer Loyalty Through Mobile Apps

Transform customer relationships by creating a world-class mobile app experience that will keep users coming back for more. Download the white paper from Appcelerator to discover the four key mobile relationship lifecycle components- reach, loyalty, engagement and monetization - that can help you develop "sticky" apps that will resonate with users.
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4 Keys to Building a Successful, Scalable Mobile App Strategy

Make sure your business knows how to stand out among the growing number of mobile apps. Download the white paper from Appcelerator to learn the four simple steps for creating solid, scalable apps that engage users, effectively utilize device features, and give your business a presence in the mobile marketplace - fast.
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The Value of Smarter Datacenter Services

This paper provides an overview of how IT organizations can optimize across the entire life cycle of their datacenters and build a strong foundation for future IT operations. Opportunities for optimization remain strong, including increasing efficiency on both the IT side and the facilities side, improving user support and protection, and increasing the flexibility of the datacenter to be more responsive to the business.
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The Evolution of the Datacenter and the Need for a Converged Infrastructure

As the economy begins to recover from the recession, organizations will begin to reevaluate how they deploy technology. Currently, enterprise datacenters are very heterogeneous environments that typically handle a lot of applications running on a variety of platforms. In this very complex environment, there's a burgeoning need within datacenters to drive efficiencies by changing how staff members spend their time and how money is spent.
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Securing end-user mobile devices in the enterprise

Mobile devices, including smartphones and tablets, enable increasing numbers of employees to work "anywhere, anytime. "The security of enterprise data is a key concern, particularly on mobile devices that are easily lost or stolen. The security risk is further heightened by the proliferation of employee-owned mobile devices in many enterprises. Employees will almost always take the path of least resistance in leveraging mobile devices for business purposes, which may lead to unsafe computing practices. A clearly documented and enforceable mobile security policy is critical to reducing the risk of data loss.
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Optimizing process management with IBM System z

Organizations across the spectrum of industries today are looking at business process management (BPM) as a way to optimize processes and create business value. This white paper will help organizations that are making decisions about BPM deployment: - Understand the overall value and benefits of BPM. - Identify the types of process problems that BPM can address. - Determine where process problems exist in their organizations. - Learn to discover and prioritize BPM projects.
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Meet the IBM Enterprise Application Lifecycle Management Experts

Live Date: Thursday 04/19/2012 11:00 AM Eastern/2:00 PM Pacific Organizations can face difficulties around team collaboration, with multi-platform development environments resulting in siloed teams using different tools across the entirety of the application lifecycle. How can your organization integrate teams across both distributed and mainframe environments? Meet the IBM application lifecycle management experts on Wednesday, April 4th to learn how you can take your organization's agility to the next level by unifying teams with a collaborative team infrastructure for all platforms. During this webcast, you will gain insights and hear real-world customer scenarios from IBM ALM thought leaders who are on the cutting edge of collaborative development and deployment technologies. The panel of experts, who span across strategy and product development, will review the capabilities of the IBM Jazz collaborative development environment, along with their experiences in helping IBM customers implement enterprise application lifecycle management
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PODCAST: The critical challenge of Application Security

In this podcast you will hear how the IBM Rational AppScan software suite with a focus on AppScan Enterprise is used across an organization's software development lifecycle to increase visibility and control - helping address the critical challenge of application security.
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