The Future of IT: A Customer First Approach

IT is embracing this new world of consumerized technology with a focus on its own employees as internal customers. Explore how customer-first policies can make use of social, mobile and cloud technologies to give workers the freedom and flexibility they desire to drive company productivity. Please download the white paper for more information.
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Cloud benefits for the IT Service Management Market

Analysts predict that soon, half of all new IT service desk tools will be adopted as cloud-based services. While shifting to an on-demand model can be a complex decision that requires organizations to carefully assess the potential impact on business operations, a growing number of companies are clearly finding the move worthwhile.

This paper explores the reasons for the rapid growth of cloud-based IT service management (ITSM) solutions and the benefits they offer for enterprises.

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Connecting the clouds: Best Practices for Integrating IT Service Management

With software as a service (SaaS) you are integrating an external service, hosted by an external party, with your internal systems. The SaaS integration is a matter of connecting the clouds and well-articulated interfaces defining the data that is traveling back and forth. With the right integration strategy SaaS integration can be simple, straightforward, and easy. Moreover, it can position your IT organization to effectively leverage SaaS and migrate from one SaaS solution to another to avoid vendor lock-in. Read this informative white paper to understand the things to consider when developing your integration strategy.
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The Perfect Combo: ITIL, ITSM and Social Media

What happens when you take best practices for IT service management (ITSM), add technology to support those practices, and then throw social media into the mix? BMC explores how best-in-class organizations are leveraging these to drive user satisfaction and organizational success. Download the white paper now.
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10 Ways to Use CS for Android Apps

The threats of phishing attacks and malware are everywhere. Mobile applications, unfortunately, are no longer immune. That's why it's imperative that developers look out for the security of their mobile apps. That's where Code Signing (CS) comes in. CS allows developers to better ensure the safety of their applications. With the right kind of CS solution, developers can stop wasting precious time and resources on manual version control, speeding that part of the mobile development process while improving security for their customers. Learn how CS can make your Android apps business more safe and lucrative with this exclusive SlashGuide. This paper will give 10 actionable tips and tricks to better use CS for Android apps on the Google Play store.
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10 Ways to Improve SSL Utilization

Risk management has never been more important for IT managers running online businesses. It's imperative that any IT team be able to quickly identify risks and contain and/or eliminate them on a non-stop 24/7 basis. That's why picking the right SSL solution is imperative. Not all SSLs are created equal. This SlashGuide looks at a variety of existing SSL offerings and gives IT professions the tips and tricks they need to better identify and use SSL to reduce the risk of malware and phishing attacks while building more trust with their users. Learn 10 real-word ways your IT team can make better use of SSL while growing your online business. These tips scale seamlessly from a small online shop with just a few SSL licenses to a major enterprise managing thousands.
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5 Ways to Better Use EV SSL

The threat of malware and phishing attacks is non-stop for anyone running a major business website. IT must ensure that all online transactions are safe and trustworthy, even as the number of threats escalates every hour. Discover five concrete ways your IT department can better leverage Extended Validation (EV) SSL certificates to increase the level of security across all your online properties. This exclusive SlashGuide offers advice on how EV SSL can reduce the risk of phishing attacks and malware, improve trust with your users, and grow your online business.
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Facing your OS or mail server’s end of life? Google can help.

In April 2014, countless businesses around the world will stop receiving critical support and updates for their operating system or mail server. If your company is among them, there are steps you can take to minimize security risks while you formulate a lasting solution. During our live "Hangout on Air", we'll offer some basic advice and explore how Google can help you ride out this tricky phase - and avoid the same predicament a few years down the line.
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Customer Experience Strategy: Meeting Expectations and Changing Dynamics in Service

In this Whitepaper the diverse sets of consumer and business attitudes toward customer support are analysed, with an emphasis on social media and Mobile Device technology. This Whitepaper presents compelling evidence regarding the impact Customer Experience can have on business performance outcomes. This Whitepaper concludes by examining the critical issues that have been raised by the data, analyses the findings and presents a number of ideas that will help organisations minimise the challenges and risks that may occur when implementing a Customer Experience Strategy.
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Improve Customer Satisfaction and Grow your Business

'Meeting Expectations and Changing Dynamics in Service'
Earlier this year, Salesforce.com partnered with Fifth Quadrant to conduct quantitative and qualitative research into the customer service space in Australia and New Zealand. The study was conducted amongst 753 Australian and New Zealand consumers and 100 Australian oganisations. Read this paper to learn of the key findings found from their research.
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Internet Security Threat Report 2013

Threats to online security have grown and evolved considerably in 2012. From the threats of cyberespionage and industrial espionage to the widespread, chronic problems of malware and phishing, we have seen constant innovation from malware authors. We have also seen an expansion of traditional threats into new forums. In particular, social media and mobile devices have come under increasing attack in 2012, even as spam and phishing attacks via traditional routes have fallen. Online criminals are following users onto these new platforms.
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The Evolution and Value of Purpose-Built Backup Appliances

This IDC White Paper explores the increased use and adoption patterns of PBBAs, both integrated and targeted, and the utility these appliances provide to customers in their data protection processes. In addition, this White Paper illuminates the customer value that Symantec's Backup Exec and NetBackup appliances bring to the data protection and recovery process.
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Assessing the TCO of Unified vs. Parallel Backup Solutions for Virtual Environments

This whitepaper first discusses what to look for in a virtualization protection solution and then considers the merits of a separate solution for protecting one's virtual environment, compared with using a unified solution that offers comparable virtualization protection capabilities. Near the back of this document is a guide to assessing the total cost of ownership for separate vs. unified solutions for protecting the virtual components of a modern infrastructure. This paper is being released in tandem with an ESG Lab Report that assesses Symantec Backup Exec 2012 and its virtualization protection technologies.
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7 Ways to survive the next service disruption

Enterprises in the U.S. must tackle a new paradigm of IT in 2013: a cloud - oriented hybrid IT environment. Even though the state of IT in the U.S. continues to take small steps forward in the face of global economic upheaval, Enterprises that delay implementing the seven recommended strategies may not survive. Read the following paper to learn of these seven strategies executives need to endure the next disruptive IT Paradigm Shift.
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Qualify Prospects to Rock Your Sales Goals

In today's Internet age - where information is readily available to both sellers and buyers - when it comes to qualifying the prospect, the seller must handle prospects differently.

In this paper you will learn:

-Why qualifying a lead is still crucial
-Qualifying starts before you meet the customer
-The business of interacting with buyers
-Signs you're chasing a bad lead
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