Advance Your Tech Career in One Simple Step

Want to know the single most important thing you can do to advance your IT career? This brief, brought to you by Citrix GoToAssist, explores how thinking less about yourself and more about the people around you is the most important thing you can do to advance your IT career.

Download the brief to learn: How to become everyone's go-to geek; Why focusing on others is good for your career; 3 career suggestions to flat out ignore; And more.

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4-Step Game Plan for Effective Support Teams

Want to know how to create a better support centre? Just ask your agents. "Your agents have a great deal to tell you about how to create a better support centre." This brief, brought to you by Citrix GoToAssist, explores how you can make your agents part of the continual improvement process and thereby accelerate productivity, control costs and increase customer satisfaction.

Download the brief to learn: 4 steps to creating an effective support team; Why employees should spend less time being support agents; Strategies for fostering a culture of ownership; And more.

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Cognos Enterprise in Action

See what's new and exciting in Cognos Enterprise. The overview is an animated video about the Cognos family and others are demonstrations of enhanced features.
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Business Analytics and Data Quality, Big Data, Strategy and Visualization

Based on observations and conversations with clients, Gartner has identified five "hot" trends related to business intelligence: data quality, mobile BI, big data hype, BI strategy and visualization and has made recommendations for addressing these trends to meet changes that are coming in BI in the next few years. IBM Business Analytics software provides solutions and services that can help you follow their recommendations. Learn about these solutions and how they can help you address their trends.
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BI and BA: Smarter Products, Smarter Buyers

Business Analytics/Intelligence have earned reputations as "difficult" and risky to implement. Applications of this sort classically required complex integration across numerous working systems and data repositories AND a (usually long) period of customization. Learn how and why your colleagues are focusing efforts to access and analyze data in new, lighter, more agile, web-oriented ways that enable self-service by experienced analysts and end users.
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Loads Better: Delivering reliable applications with confidence

There will soon be more mobile devices on the planet than people to work them. That's 10 billion devices all hooked up to the internet. More organizations than ever are using mobile and enterprise apps - people just like you check their bank accounts from their mobile up to five times a day. So your load performance testing plans have to reflect that pressure.
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Silk Central: Visibly better

Software must perform across more platforms than ever before, so it must be stronger and more flexible than ever before. It has to be future-proof and - of course - delivered yesterday. Organizations must increase application quality and reduce the time to market. It's a problem. Perhaps that's why, on average, 68% of projects don't succeed, 50% are late and 40% require rework. Fragmented infrastructure can prevent efficient testing and disparate teams affect traceability and compliance.
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Silk Test: The bug buster

If software is important to your business, then a robust software change management strategy should be vital. Complex software requires frequent changes and inadequate testing means more bugs. Bugs can and will cause software failure, loss of market share and reputational damage. Whatever the size of your company, one little bug in your flagship software product can cause big problems. Change management needs careful handling, because your company is only as strong as your software testing.
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BYOD Now – Focus on Secure Data Governance

The Bring Your Own Device (BYOD) trend roars on, posing bigger challenges than ever for IT leaders and organizations to backup, secure, manage and otherwise govern key enterprise information. Failure to do so can result in catastrophic damage to business due to loss and corruption of corporate information assets. This information-packed e-book provides proven strategies, tactics and technologies for managing the new realities of today's mobile, BYOD workforce.
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