How to Benchmark your service desk

All service desks want to know how good they are. But to find out they compare their performance measures to those of the industry. They simply put too much stock in industry-wide benchmarks without an appreciation of all the variables used to construct them.
Instead of misleading measures that compare apples to oranges, the true value of benchmarking comes from within - from tracking internal metrics overtime. Read this white paper by the Service Desk Institute to learn the best ways to benchmark your performance and identify areas of improvement.

Download the white paper to find out:

- The problems with industry benchmarking
- Why true value comes from internal benchmarking
- What performance measures to focus on
- Why all routes should lead to service improvement
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Seeding Clouds on Power Systems with IBM SmartCloud Entry

Although many organizations recognize the benefits of private clouds, they may need to progress gradually to sophisticated cloud deployments. IBM® SmartCloud™ Entry on IBM Power Systems™ servers fill this need for a scaled-down cloud solution. It leverages PowerVM virtualization software to enable quick and easy deployment of private clouds.
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Enterprise Resource Planning Systems drive cost reduction and efficiency in Finance and Accounting Operations

An analysis of data from 1,200 benchmarking study participants quantifies the benefits an organization can gain through the use of enterprise resource planning systems (ERP's). Benchmarking data shows that Finance organizations that have adopted ERPs experienced as much as 300 percent material improvements in efficiency, and as much as 65 percent reduction in costs associated with performing Finance and Accounting operations.
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Delivering enterprise solutions for a world on the move

IBM supports SAP clients with business consulting services with global implementation and outsourcing capabilities plus infrastructure of optimized servers (mainframe, POWER, x, Blade Center) and storage, DB2 database, Alloy, middleware and software. An innovation partner for SAP projects.
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Lease vs. Purchase: How to Choose

In this white paper we will explore the leasing option for technology asset acquisitions and IBM's particular suitability to this market. We will also use several case studies to provide examples of how this works including the toy company LEGO and the telecommunications services providers, Packet One. By the end of the paper you will be able to see the leasing proposition clearly and understand the advantage of doing business with IBM.
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Prepare for software-defined networking: Build the foundation for SDN with OpenFlow

Many enterprises are unable to achieve business innovation because of aging networking environments. Enterprise network design and architectures have remained largely unchanged for more than a decade. While applications and systems have evolved to meet the demands of a world where real-time communications, rich-media, and mobility are the norm, the underlying network infrastructure has not kept pace. Read this paper if you are interested in making your enterprise network more agile and adaptable to changing business needs. This paper describes the benefits of software-defined networking (SDN) enabled by OpenFlow technology. SDN, enabled by OpenFlow, holds the promise of breaking the logjam in network agility by eliminating legacy human middleware and paving the way for innovation.
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Realising the power of SDN with HP Virtual Application Networks

Many enterprises are unable to create business innovation because of aging networking environments. Network design and architectures have remained largely unchanged for more than a decade. While applications and systems have evolved to meet the demands of a world where real time rules, the underlying network infrastructure has not kept pace. Software-defined networks (SDN) redefines the way we think about the network and removes the barriers to innovation by giving cloud providers and enterprises complete programmatic control of a dynamic, abstracted view of the network. This white paper gives an overview of software-defined networking and how HP is leveraging SDN to deliver the Virtual Application Networks strategy.
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Lippis Report 210: HP Networking Is Poised to Capitalise on the Software-Defined Networking Market Transition

HP has been an industry leader when it comes to Software-Defined Networking (SDN) as it sees an opportunity to accelerate its growth in the networking market during a fundamental transition point. HP's SDN strategy spans from the data center to campus and branch office networking. Its strategy includes solutions across all three layers of the SDN architecture, including the infrastructure, control and application layers. In this Lippis Report Research Note, we explore HP's SDN strategy and offerings, and offer an approach to pilots and deployment.
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Accelerating solution deployment with IBM PureFlex and Flex System

As companies become more reliant on critical applications to manage business processes and to interact with their customers, the time to market for new solutions becomes a key factor for success for the business. Over half of the organizations in the study cited accelerating new application development and deployment as an operational objective for deploying IBM PureSystems solutions. IBM PureSystems family is a portfolio of expert integrated systems built from the ground up to deliver an optimized hardware and software platform. Integrated systems combine compute, storage, networking and management into factory pre-configured and pre-integrated solutions.
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The Wild, Wild West of Mobile Apps: How MDM vendors, carriers, service providers and app stores can protect users from malicious mobile apps

Mobile applications are providing exciting new business opportunities for service providers and technology companies. Innovative firms are thriving by offering apps in app stores and app markets, by supporting apps with mobile services and infrastructure, and by managing apps through mobile device management (MDM) and mobile application management (MAM) products. Enterprises are providing mobile apps to their employees and customers through corporate app catalogs. But these business opportunities could be jeopardized by information security issues. Attacks on mobile devices are growing at exponential rates.
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Phishing 2.0: Why phishing is back as the No. 1 web threat, and how web security can protect your company

At one point, it seemed that phishing was receding to the status of a minor issue threatening only naive consumers. But a new version has emerged, fueled by new cybercriminals and new phishing techniques. New types of phishing campaigns are particularly worrisome because they are aimed at businesses and evade traditional antivirus and anti-phishing products. In this whitepaper we will discuss how phishing has turned toward business and become more costly.
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Securing Your Software For The Mobile Application Market

In this business guide, we discuss how the latest code signing technology works to secure software code and content for applications that are directly downloaded to mobile devices from the Internet. These applications can come either from the software publisher's or application reseller's websites, or directly from the mobile service provider's network. We will also show why code signing platforms need to be flexible, scalable, user-friendly, and easily adaptable to different mobile operating platforms.
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