Select the Right Cloud-Based ITSM Solution

CIOs and IT organizations must reevaluate their operations in order to keep pace with the changing nature of today's business. Fortunately, there’s a new generation of ITSM solutions available via a more flexible SaaS delivery platform. They make the basic tasks of day-to-day ITSM easier, and also address challenges associated with an increasingly face-paced and demanding work environment. This step-by-step guide helps CIOs select the right cloud-based ITSM platform to capitalize on today's latest innovations.
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The New IT

Your people and business can do amazing things when technology runs at its best. The new ITSM experience helps organizations achieve greatness in today's mobile, social and user-centric reality. Discover a better way for users to access service and support anywhere, anytime. Explore enhanced productivity for IT staff, and seamless integration across IT operation management systems. Download now.
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TechInsights Report: What Smart Businesses Know about DevOps

In a recent global study, Vanson Bourne surveyed 1,300 IT leaders to understand their use of DevOps strategies and processes, including awareness and adoption, the key drivers and obstacles, the investments they are making, and the real benefits they are experiencing. The results are revealing and provide valuable insight for any organization who may be considering a DevOps approach, or who may want to expand their current use of DevOps.

Read the White Paper to gain more insights from those organizations that are achieving success with their DevOps implementations and learn what you can be doing now!

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Dysfunction Junction: A Pragmatic Guide to Getting Started with DevOps

There has been growing buzz about DevOps. DevOps is a methodology that unites the often separate functions of software development (Dev) and production and operations (Ops) into a single, integrated, and continuous process. DevOps is about breaking down the barriers between Dev and Ops. It leverages people, processes, and technology to stimulate collaboration and innovation across the entire software development and release process. Dev and Ops should always be part of an integrated process, but that’s not always as easy as it sounds. You may be stuck in what we call “Dysfunction Junction.” Read this eBooklet to learn about the pitfalls of DevOps, how you can avoid them, and how to get started on your DevOps journey.
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Crossing the DevOps Chasm

This solution brief provides insights into the DevOps movement, why it matters and how you can cross the chasm to achieve better collaboration to deliver business value rapidly. You'll learn how CA Technologies solutions for DevOps bring your portfolio of IT technology forward in a cadence of faster, more predictable releases, letting you confirm the results of each phase of the software life cycle toward positive business outcomes.
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10 essential elements for a secure enterprise mobility strategy

Mobility and bring-your-own device (BYOD) are transforming the way people work and the way organizations support them. There’s more to mobility than simply enabling remote access - and mobile devices are far more than limited-use gadgets. Capable of accessing, storing and transmitting applications and data like traditional computers, smartphones and tablets can be used for almost any business task. To unlock the full potential of enterprise mobility, IT needs to allow people the freedom to access all their apps and data from any device, seamlessly and conveniently.
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SSL 101: A Guide to Fundamental Web Site Security

As use of the internet has grown, the web has also become more popular with scammers, identity thieves, and other cybercriminals. Fortunately there is SSL, a standard solution for protecting sensitive information online. But there's more to SSL than just basic safety. In this guide, you'll learn about what SSL does, how it works, and how it can help build credibility online.
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Choosing a Cloud Provider with Confidence

Many cloud service providers can deliver the security that enterprises need and SSL (secure sockets layer) certificates are part of the solution. The goal of this white paper is to help enterprises make pragmatic decisions about where and when to use cloud solutions by outlining specific issues that enterprises should raise with hosting providers before selecting a vendor, and by highlighting the ways in which SSL from a trusted certificate authority can help enterprises conduct business in the cloud with confidence.
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Choosing the Right Security Solution

This paper discusses how online businesses can instill trust and confidence in their websites, protect valuable brands, and safeguard customers' sensitive information. It is critical to choose e-commerce security solutions that continually evolve and extend to address a range of ever-changing needs. SSL-based security platforms with solid track records of meeting new challenges are the best way to defend, and future proof, e-commerce environments against a growing and dynamic Internet threat environment.
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State of security operations 2014 report of capabilities and maturity of cyber defense organizations

As the incidence and cost of cyber crime have escalated, organizations have responded by establishing security operations centers (SOCs) to detect and counter cyber attack and to assure compliance with industry guidelines. But how capable are SOCs, and where is the greatest opportunity for improvement?

HP Security Intelligence and Operations Consulting has performed maturity assessments evaluating people, processes and technology in 69 SOCs. This report presents their findings on the measured maturity level of SOCs by industry. Read it to understand: Areas needing the most improvement; Lessons learned; and Recommendations on target maturity levels for enterprises and managed security service providers.

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Securing your IT Infrastructure with SOC/NOC collaboration

This white paper explains why integrating your log management solution with IT operations is beneficial to both your network operations center (NOC) and security operations center (SOC). It can help you seamlessly integrate log management into your IT operations strategy, create collaboration between your SOC and NOC that empowers your organization to effectively manage your IT infrastructure while simultaneously ensuring its security.
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