Sponsor: Service-Now.com

Enterprises are transforming IT by adopting service automation tools and processes, making teams more innovative and efficient. By consolidating fragmented and redundant service systems, standardizing operational processes and by creating a single system of record for IT, CIOs can shift their attention from maintenance to service, effectively changing enterprise IT.

This white paper outlines four key challenges to business growth, and explains how modern custom applications built with the ServiceNow Service Automation Platform can help to address these challenges effectively.

Many CIOs are being pressured to demonstrate IT value. A service catalog can help you promote your services in a way the business can easily understand. It will become your service management foundation that can boost IT visibility and constantly demonstrate IT value to the business.

This white paper explores how to consolidate legacy, redundant IT services and shows how consolidation can accelerate growth while cutting costs and reducing complexities and enhance competitiveness.

IT departments have a huge opportunity to make their enterprises more agile, cost efficient & competitive by embracing the opportunities available through mobile devices & constant connectivity. Supporting a more mobile workforce & customer base is a necessity.

Custom applications deliver significant value and they provide the opportunity to automate unstructured work processes to make the business far more innovative, efficient and competitive.

Find out how next-gen IT solutions are flexible, intuitive, social and powerful - and how IT in the cloud will help your organization not only keep up with today's complex IT ecosystem, but manage it more efficiently than ever before.

Organizations are faced with many auditing challenges and often find themselves defining controls in documents and spreadsheets, manually tracking audit task assignments and storing audit documentation in disparate locations. With the ServiceNow IT GRC functionality, organizations gain a central repository that contains policies, risks, controls, findings and more all in one place. It also provides a way to automate audit tasks for remediation efforts and a dashboard view to manage the entire audit process. Learn more during this webinar.

Join Craig McDonogh and Rob Phillips for a demonstration of what can happen when ServiceNow is used across an enterprise. You'll see representative examples from the CIO to the Facilities Manager and everyone in between.

Learn how savvy enterprises, like Tickets.com, Verisign and Omnicare, use ServiceNow as a platform to enable business users to rapidly create applications with IT's full guidance and support. During this webinar, you will discover how ServiceNow is enabling organizations to increase their competitive agility, user satisfaction and productivity, all while enhancing IT's value to the business.

Providing a good online shopping experience starts with understanding customer needs and expectations in order to deliver suitable goods and services. Employees expect a similar experience with a Service Catalog. An effective business service catalog captures employee needs and communicates negotiated service offerings and service level agreements. However, hitting service level targets requires more than just listing services. It's essential to provide an automated self-service portal and open communication.

Unauthorized software, painful software license compliance audits, long fulfillment times, limited visibility, unaccountability... if these issues sound familiar, you are not alone. These are real challenges faced by many IT organizations - with serious consequences if not properly addressed. During our Software Asset Management webinar you will learn how having asset, configuration and other service management processes together in one system of record provides the control and visibility you need to overcome these challenges.

A robust configuration management database (CMDB) is the heart of a successful service knowledge management system. It is the faithful source of configuration details and relationships people rely on to manage services throughout their lifecycle. Like personal relationships, building and maintaining an effective CMDB is a commitment that requires care and attention to get the best value.

As an IT infrastructure and operations (I&O) leader you understand the business and IT impact of service management and automation (SMA). SMA done right will improve staff productivity, increase the quality of services, reduce operational costs, and improve the overall IT organization's reputation with the business. That is why building the business case to secure funding and executive support for SMA is critical.

Every enterprise relies upon multiple custom applications - to do things that you just can't get packaged solutions to do and, in some cases, to provide competitive advantage. But those custom applications can be an Achilles heel as business needs and underlying technologies evolve. One size does not fit all, and not every available platform is appropriate for every custom application. So how to choose the best platform for each of your enterprise's.