Sponsor: Ring Central

Contact Centers Must Go Digital Or Die

Consumer preference for customer service channels is changing across all ages and demographics. Adoption of digital customer service channels, with an emphasis on self-service channels such as web and mobile, is exploding as consumers expect relevant and seamless omnichannel customer service. However, firms' technology and staffing plans are not keeping up with consumer demand for digital customer service. This report outlines communication channel customer use and major gaps in contact center technology and operations. It also provides data that will help application development and delivery (AD&D) pros align operations with customer expectations to garner their satisfaction and long-term loyalty.
Get Whitepaper

Office Movers Guide: The One Thing to Leave Behind

Your business may be relocating to better premises, but is your phone system also ready to move with the times?

For many businesses, the phone is the lifeblood of communications. It’s a means of providing exemplary customer service and connecting staff efficiently, wherever they may be. Many businesses however, are far from utilising their phone’s full potential. This guide provides insight into modern hosted phone solutions and reasons it may be time to consider leaving the old PBX system behind.

Get Whitepaper

How a Cloud Phone System Benefits Multi-Site Businesses?

When a business spans more than one location, the cost and complexity of maintaining the phone system can present major challenges. In many cases, whether as the result of organic growth or acquisitions, IT has inherited a patchwork of disparate hardware, solutions, and providers. Managing and supporting all of this—both from an IT and an accounting perspective—can be time-consuming, frustrating, and even unnerving.
Get Whitepaper

The Total Economic Impact™ Of RingCentral

RingCentral commissioned Forrester Consulting to conduct a Total Economic Impact™ (TEI) study and examine the potential return on investment (ROI) that enterprises may realize by deploying RingCentral. The purpose of this study is to provide readers with a framework to evaluate the potential financial impact of RingCentral on their organizations.
Get Whitepaper

How to Connect Your Business Communications Like Never Before?

Are you ready to embrace the new world of work?

For many businesses, the phone is the lifeblood of communications. It’s a means of providing exemplary customer service and connecting staff efficiently, wherever they may be. Many businesses however, are far from utilising their phone’s full potential. This guide provides insight into modern hosted phone solutions and reasons it may be time to consider leaving the old PBX system behind.

Get Whitepaper