We were recently asked for our thoughts on multi-tenancy vs. multiinstance architectures and which made better sense for cloud unified communications (UC) service deployment. You might wonder why anyone would care about this, as long as the services work. But the thing is, the multi-tenant vs. multi-instance debate uncovers fundamentally different approaches to delivering UC in the cloud. Fuze has spent eight years building a cloud UC platform with a multitenant architecture, so our allegiance is clear. This being said, we meet regularly with cloud UC providers that have opted for a multi-instance approach. Most of these folks are smart people, so to dismiss them as wrong isn’t fair.