Join LumenVox, Dan Miller, Lead Analyst, Opus Research and Derek Top, Senior Analyst, Opus Research for a lively discussion of the factors that are giving new shape to the Voice Channel for both self-service and employee communications, including:
- Pricing: Benefitting from single language models and steadily declining costs.
- Accuracy: Creating new services and use cases (Moore’s law moves to the cloud).
- Tooling: Democratizing NLU to create voicebots and augmented IVRs.
- Scalability: Serving a diverse customer base across a spectrum of devices.