Transforming Revenue Streams With Member Billing Services
Many fitness facilities struggle with inefficient internal billing processes that lead to escalating return rates, accumulating past-due balances, and low collection rates. Managing these administrative burdens often distracts staff from providing exceptional member experiences.
This case study details how a prominent multi-location fitness facility partnered with Jonas Fitness to optimize their billing processes. By implementing Managed Billing Services (MBS), the club completely transformed its revenue streams in just 30 days.
Key results from implementing MBS include:
- Increased First-Month Collections: Achieved an 84% first-month collection rate and reduced returns by over 50%.
- Improved Past-Due Recovery: Reached a 30% collectability rate for past-due balances.
- Additional Revenue Streams: Identified and collected return fees that went straight to the bottom line, rather than being kept by the processor.
- Reduced Administrative Load: Automated billing processes and communications, freeing staff to focus on member retention.
Download the full case study to learn how specialized member services and strategic billing optimization can revolutionize your club's financial performance.










