Disruptions caused due to digital issues result in you not meeting the terms of your SLAs (Service Level Agreements) which then result in downtime and service disruptions. On average, the cost of downtime is $9,000 per minute as per the latest MIM report. This can have a negative impact on your brand reputation as well.
Thus, meeting SLAs is a top Enterprise priority. We have compiled a list of factors that lead to you missing your SLAs, download this whitepaper to learn:
- The solutions to the different factors causing you to miss your SLAs
- How to establish a streamlined workflow
- The value of automated escalations