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Mobility Matters: Better Field Service Outcomes through IoT and Predictive Analytics
What’s the real cost of equipment downtime? Not only is it expensive for field service organizations (FSOs) to send a technician for diagnosis and repair (hopefully once), unplanned downtime means a productivity drop for business organizations – lost revenue and expenses that can accumulate quickly. So it’s no surprise that a recent study by Field Technologies found the top two strategic initiatives for FSOs are improving customer satisfaction and increasing efficiency.
This brief discusses how the combination of predictive analytics based on data gathered by IoT sensors and the use of mobile devices combine to reduce unnecessary scheduled maintenance while improving the overall service experience for both FSOs and the organizations they serve.
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