IDC Exec Summary-Support as a Competitive Differentiator – SlashdotMedia AdOps Asset Management

IDC Exec Summary-Support as a Competitive Differentiator

To better understand how existing support technologies are meeting the needs of users, IDC surveyed 450 people about their support experiences and preferences at work and on their personal devices. IDC also surveyed 950 support providers for information about their support programs and the technology they use to deliver support.

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