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The Importance of KPIs
Would an airline pilot ever take flight without knowing that all of the plane’s gauges were functioning and understanding what they were displaying? Of course not! The gauges on the instrument panel are the pilot’s eyes into how every component of the craft is working and where the plane is in the sky, relative to expectations and other aircraft. Flying by gut instinct in today’s crowded skies is essentially flying blind and completely ill-advised.
Similarly, key performance indicators (KPIs) are like those gauges, enabling owners and managers of field service companies to operate with the same degree of visibility and confidence about how business is performing. These metrics demonstrate how well a company is doing relative to expectations and how much actual value the company is delivering to customers. Continually monitoring KPIs can help you minimize business expenses, provide better service, optimize technician productivity, and drive profitability.
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