Nearly a year after our official launch of the Returns Automation product, we were curious to hear about the experiences that early adopters were having with the returns management software.

We asked each of them a list of questions about their returns challenges before Returns Automation, the benefits they’ve seen after implementing it, and what their customers have been saying about their improved returns processes.

This case study white paper dives deep into the responses of these early users to unveil how Returns Automation has revolutionized their returns processes and driven clear ROI.

Following extensive development over the years, our Delivery Network now integrates with a diverse range of delivery providers and a growing user base. Within that user base, there is a select group that uses our network daily. To fully understand the extent of the benefits Delivery Network can provide, we turned to them to hear their experiences.

We coined the term “power players” for these users, all of whom diligently use Delivery Network on a daily basis. To ensure a variety of experiences, we intentionally selected power players from varying geographical locations, roles, company sizes, and years of experience with Delivery Network.

This case study white paper dives deep into the responses of these “power players” to uncover how the regular use of Delivery Network has revolutionized their last-mile deliveries and generated tangible returns on investment.

Product returns are a necessary but costly hassle to deal with in any logistics operation. Customers more and more are ordering their products online and expecting them delivered fast, but now that comes with an additional expectation of an easy-to-navigate returns process.

In this white paper, we dive into the various logistical challenges companies face when trying to meet this expectation and implement a smooth reverse logistics process. Though this paper focuses specifically on the world of wholesale and aftermarket automotive parts, its findings can be applied to any last mile logistics operation.

Third party logistics (3PL) has evolved from being a popular buzzword in the logistics industry to a standard and sometimes necessary practice to streamline logistics operations. One such form of 3PL in the last mile has been coined “third party delivery” and involves companies outsourcing the on demand delivery of their products to third party fleets like Lyft, Uber, Doordash, and more.

In this white paper: “Third Party Delivery Reimagined”, we explore the first major implementation of third party delivery in the restaurant industry during Covid-19. This piece dives into the positives of this form of 3PL during this time and, more importantly, the shortcomings that these companies experienced. What you’ll find is that third party delivery in its current form of one-to-one partnerships is flawed and is not the best way to utilize these third party fleets for on demand delivery.