Best Practices for SaaS Adoption in the Enterprise

Traditional enterprise performance management solutions were designed for applications running inside the corporate network and are unable to provide visibility beyond the corporate network perimeter. With the rapid adoption of Software-as-a-Service (SaaS) applications by enterprises, these performance management solutions that are completely blind to issues outside the enterprise, are unable to help IT teams troubleshoot performance problems with the SaaS applications.
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Platform-as-a-service, DevOps, and Application Integration

An introduction to delivering applications faster

Application demands are increasing, but the availability of resources is not. Pressure from internal and external customers to create more apps faster is generating a need for new processes and methods. Platform-as-a-Service (PaaS) offers many benefits across IT organisations. Developers gain the freedom to focus on coding, while IT operations maintains control without having to manage spin-up environments.

This eBook illustrates how PaaS, combined with application integration technology such as Red Hat® JBoss® Fuse can reduce application delivery costs, increase application reliability and developer productivity.

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Making IT Relevant Again

One of the main drivers of large, global enterprises is the increased use of SaaS applications. These applications are cheaper than on-premises solutions and can be ramped up faster, but have yielded three key impacts on high-transaction businesses—increasing bandwidth demands, loss of IT control and the need for more effective monitoring tools.

In this whitepaper, we will discuss the IT challenges inherent to tech-dependent, high-transaction, multi-location organizations and the key to making IT relevant again—a comprehensive application performance monitoring (APM) solution.
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Explore the Benefits of Switching to Perceptive Document Filters

Content extraction and file format conversion are key behind-the-scenes capabilities for many enterprise and personal software solutions. These capabilities, though, are not core competencies for most independent software vendors (ISVs), developers, or cloud solution providers. Rather than investing heavily in time and resources to build their own tools, it often makes better business sense to partner with a best-in-class content extraction and file format conversion provider.

Lexmark Enterprise Software is both a preferred and proven enterprise choice. Many factors contribute to the choice of a best-in-class OEM software technology provider. These factors typically include technical capabilities, reliability and performance, as well as business considerations, such as licensing terms and vendor responsiveness.

Switching providers is a serious matter that requires a business case based on benefits and costs. This document explains why Perceptive Document Filters is a preferred file conversion and extraction technology provider, maps evaluation and implementation steps, and provides justification for the decision to upgrade from either a current provider, or from a do-it-yourself approach—to Perceptive Document Filters.

Learn here how your software product can benefit from Document Filters and why IBM, Cisco and EMC choose Document Filters.
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Mobility in Financial Services: A Checklist Towards Regulatory Compliance

Like business leaders in every industry, decision makers in Financial Services (FS) organizations are increasingly turning to mobility to deliver on strategic objectives. They understand that mobilizing business processes can help improve customer satisfaction and response times; boost employee productivity; increase competitive advantage, and much more.

Most CIOs in these industries want nothing more than to help their line-of-business colleagues uncover new opportunities for growth.

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Applying social business: The repeatable patterns that improve business processes and provide return

A shift of power in commercial relationships from producers and sellers to buyers has changed marketplace and leadership thinking toward greater collaboration with customers, partners and employees. Fortunately, new capabilities in technology and business practices can help organizations adapt and harness these marketplace dynamics. Read this white paper for more information about seven examples of repeatable approaches for using social business practices and capabilities to impact your business, to create competitive advantage and to gain identifiable and measurable ROI.
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Champions of Software as a Service: How SaaS is Fueling Powerful Competitive Advantage

The use of Software as a Service (SaaS) has skyrocketed over the last few years and shows no signs of slowing. What’s driving that demand? An IBM Center for Applied Insights study – based on input from more than 800 IT and business decision makers worldwide – offers some surprising answers. As expected, reducing the total cost of ownership (TCO) of their applications is the top reason companies try SaaS. However, top performers are gaining something even more critical: competitive advantage. Leading companies are leveraging SaaS in powerful and even transformative ways.
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Embracing SaaS: A blueprint for IT Success

This ebook outlines compelling approaches for CIOs to establish and lead a defined SaaS strategy for their companies, in order to meet line-of-business (LoB) needs for innovation and agility. We share key success factors for CIOs that can help them and their organization.
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SaaS, Social Media, and the Need for New Metrics to Measure IT Service Management SaaS Providers

It has been said that you can't manage what you can’t measure, and you must measure what really matters. New service delivery models for IT service management, such as software as a service (SaaS), as well as emerging communications channels for support that include social media, will require some changes to the way you traditionally measure the effectiveness of your services. That's why you should reexamine your service metrics as you begin to rely more heavily on SaaS, social media, and a more services-oriented approach to IT delivery.
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Connecting the clouds: Best Practices for Integrating IT Service Management

With software as a service (SaaS) you are integrating an external service, hosted by an external party, with your internal systems. The SaaS integration is a matter of connecting the clouds and well-articulated interfaces defining the data that is traveling back and forth. With the right integration strategy SaaS integration can be simple, straightforward, and easy. Moreover, it can position your IT organization to effectively leverage SaaS and migrate from one SaaS solution to another to avoid vendor lock-in. Read this informative white paper to understand the things to consider when developing your integration strategy.
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Top Considerations for Moving to a Cloud Delivery Model for ITSM

Software-as-a-service is more than just a cloud-based delivery model - it's a new approach to service that lets companies optimize utilization of in-house IT resources while providing service more effectively. But is SaaS-based IT service management (ITSM) right for your organization? This paper discusses key considerations for moving from a traditional software delivery model to SaaS.
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Market Overview: SaaS IT Service Management Tools

The availability of SaaS ITSM tools offers new options for IT infrastructure & operations teams - but this new type of solution isn't a panacea. You'll still need to base your decision on the needs of your customers and your organization, and ask focused questions about areas such as ease of upgrade and total cost of ownership. To realize the full potential of SaaS to deliver technology services better, faster, and cheaper, you may also have to make new investments in people and process. This Forrester Research-market overview provides guidance to help you remain grounded and well-informed when considering the potential of SaaS for ITSM. Overviews of 21 SaaS ITSM vendors and 23 tools classified by target markets help you understand the available options.
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A SaaS-First Approach to Application Portfolio Management

A variety of IT research organizations predicted that by 2014 SaaS products would account for more than 40 percent of all new software sales. By any reasonable measure, SaaS is now considered to be an acceptable and, in some cases, a desirable means of supporting a company's business operations. Download this informative white paper to learn benefits of taking a SaaS-first approach to application portfolio management within ITSM.
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Connecting the clouds: Best Practices for Integrating IT Service Management

With software as a service (SaaS) you are integrating an external service, hosted by an external party, with your internal systems. The SaaS integration is a matter of connecting the clouds and well articulated interfaces defining the data that is traveling back and forth. With the right integration strategy, SaaS integration can be simple, straightforward, and easy. Moreover, it can position your IT organization to effectively leverage SaaS and migrate from one SaaS solution to another to avoid vendor lock-in. Read this information white paper to understand the things to consider when developing your integration strategy.
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