Top Considerations for Moving to a Cloud Delivery Model for ITSM

Software-as-a-service is more than just a cloud-based delivery model - it's a new approach to service that lets companies optimize utilization of in-house IT resources while providing service more effectively. But is SaaS-based IT service management (ITSM) right for your organization? This paper discusses key considerations for moving from a traditional software delivery model to SaaS.
Get Whitepaper

Market Overview: SaaS IT Service Management Tools

The availability of SaaS ITSM tools offers new options for IT infrastructure & operations teams - but this new type of solution isn't a panacea. You'll still need to base your decision on the needs of your customers and your organization, and ask focused questions about areas such as ease of upgrade and total cost of ownership. To realize the full potential of SaaS to deliver technology services better, faster, and cheaper, you may also have to make new investments in people and process. This Forrester Research-market overview provides guidance to help you remain grounded and well-informed when considering the potential of SaaS for ITSM. Overviews of 21 SaaS ITSM vendors and 23 tools classified by target markets help you understand the available options.
Get Whitepaper

A SaaS-First Approach to Application Portfolio Management

A variety of IT research organizations predicted that by 2014 SaaS products would account for more than 40 percent of all new software sales. By any reasonable measure, SaaS is now considered to be an acceptable and, in some cases, a desirable means of supporting a company's business operations. Download this informative white paper to learn benefits of taking a SaaS-first approach to application portfolio management within ITSM.
Get Whitepaper

Connecting the clouds: Best Practices for Integrating IT Service Management

With software as a service (SaaS) you are integrating an external service, hosted by an external party, with your internal systems. The SaaS integration is a matter of connecting the clouds and well articulated interfaces defining the data that is traveling back and forth. With the right integration strategy, SaaS integration can be simple, straightforward, and easy. Moreover, it can position your IT organization to effectively leverage SaaS and migrate from one SaaS solution to another to avoid vendor lock-in. Read this information white paper to understand the things to consider when developing your integration strategy.
Get Whitepaper

Brainshark Customer video

Learn how Brainshark is leveraging EMC infrastructure to confidently deliver software-as-a-service. Understand how EMC is helping to address increasing data growth challenges and increasing customer requirements for higher availability, performance and scalability.
View Now

Three Ways to Integrate Active Directory with Your Saas Applications

The adoption rate of Software as a Service (SaaS) applications has been dramatic. The tendency of SaaS applications to be siloed has made managing user access and authorization an increasing challenge. The task of onboarding users is a time-intensive, manual process that involves administrators across multiple departments, which can introduce risk. Additionally, in most enterprises, Microsoft Active Directory (AD) is the authoritative user directory that governs access to basic IT services such as email and file sharing. Read this whitepaper to learn the three different options for integrating Active Directory with your SaaS applications.
Get Whitepaper

Top 8 Identity & Access Management Challenges with Your Saas Applications

With the exploding adoption of software-as-a-service (SaaS) applications, enterprise IT is fundamentally changing. While on-demand services provide tremendous ROI, they also introduce new challenges that must be overcome to truly capitalize on their potential. Identity management problems such as controlling who is granted access to which applications and data and how to control access to these applications leveraging on premise directories such as Active Directory, have become increasingly important. Single Sign-On and user management solutions that are optimized for the cloud are necessary to help address these challenges. This whitepaper presents the eight biggest identity and access management (IAM) challenges associated with adopting and deploying cloud and SaaS applications, and discusses best practices for addressing each of them.
Get Whitepaper

Transforming Your Business with Software as a Service

IBM SmartCloud™ Solutions delivers the SaaS solutions needed to maximize collaborations, accelerate innovations, make impactful, informed decisions and become a truly customer-centric organization. Backed by IBM's deep industry knowledge and desire to continually innovate for the benefit of our clients, this portfolio aligns IT and line-of-business priorities to maximize software investments and streamline business processes. The result is a customer-centric company culture that is nimble and ready to act. Only IBM SmartCloud Solutions transcends other SaaS options by meeting security, extensibility, performance and integration demands. Transform your thinking and invigorate your business with SaaS delivered through IBM SmartCloud Solutions.
Get Whitepaper