Top Considerations for Moving to a Cloud Delivery Model for ITSM
Software-as-a-service is more than just a cloud-based delivery model - it's a new approach to service that lets companies optimize utilization of in-house IT resources while providing service more effectively. But is SaaS-based IT service management (ITSM) right for your organization? This paper discusses key considerations for moving from a traditional software delivery model to SaaS.