Boosting Workplace Productivity with AI

To close deals and get more done, you might feel compelled to make a drastic change, like hiring an entirely new team or overhauling every single operations system.

But this all-or-nothing approach isn’t necessarily the answer. Instead, try implementing one change that has far-reaching effects.

Enter: AI.

These two little letters can seem intimidating, but integrating this technology into your workplace has the power to transform every aspect of your business—no exaggeration.

In short, AI helps you work smarter, not harder, so you can focus on what matters most: building a better business.

Dialpad is the cloud based, AI-powered phone system that supports voice, video, and messages all from your existing devices.

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7 Reasons to Ditch the Duct Tape and Embrace the Cloud

When your business is rapidly growing, it’s easy to fall into the habit of adopting quick-fix solutions to problems as they crop up. One area that tends to take a big hit is business communications.

Individual solutions may address short-term problems now, but they tend to create larger challenges in the future. This whitepaper can show you how to address today’s communications challenges while being prepared for tomorrow’s.

Dialpad is the cloud based, AI-powered phone system that supports voice, video, and messages all from your existing devices.

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The Top 5 Cures for CIO Insomnia

Since when did being a CIO mean sleep deprivation?

Being a CIO today means exhibiting a level of adaptation that would impress Darwin. It’s a position that’s increasingly dynamic, complex, and—dare we say it—more interesting than it’s ever been.

But the role isn’t without its list of sometimes daunting responsibilities that can keep just about anyone up at night. Here are five ways you can rise to the challenge and get the 8 hours you deserve.

Dialpad is the cloud based, AI-powered phone system that supports voice, video, and messages all from your existing devices.

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Secure Web Gateway as a Service: Simplifying the Path to Network Security

Software as a service (SaaS), Infrastructure as a Service (IaaS), and Platform as a Service (PaaS) are just a few of the now commonplace solutions that have been born through the cloud. Rather than forcing companies to expend resources on deploying and maintaining certain IT functions, “as-a-service” products can be leveraged as subscriptions and hosted off-premises in a provider’s data center or virtual environment.

The iboss Distributed Gateway Platform is the first and only Web Gateway as a Service that provides predictable pricing and can be tailored to the needs of almost any network configuration. Read this whitepaper to learn how your company can benefit from a Web Gateway as a Service.

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5 Ways to Strengthen Your SaaS Security and Build Customer Loyalty

The SaaS business model is built on one thing – trust. As a SaaS provider, you must prove to prospects and customers that your platform is secure and their data is safe.

This eBook addresses the unique security requirements for SaaS companies including elastic infrastructure, shared resources, and the housing your customer data. Read all about:

  • Creating real-time security observability and monitoring workflows.
  • Applying operations principles to security
  • Data encryption and continuous scanning.
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Gartner Report: Gartner Magic Quadrant for Contact Center as a Service, North America

Genesys named a Leader 3 years in a Row

Companies of all sizes are turning to contact center as a service (CCaaS) solutions to drive their customer experience success. With customer expectations soaring, CCaaS or cloud contact center solutions combine unmatched contact center capabilities with unlimited scalability and fast deployment. All these benefits are delivered as a monthly subscription service.

Genesys is proud to be named a leader in the 2017 Gartner Magic Quadrant Leader for Contact Center as a Service, three years in a row.

Read this report now to learn:

  • Drivers of increasing demand for CCaaS
  • Key considerations when comparing cloud contact center solution providers
  • How Gartner positions the 10 top cloud contact center vendors in each of the four quadrants –Leaders, Challengers, Visionaries and Niche players
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Gartner Report: Gartner Magic Quadrant for Contact Center as a Service, North America

Genesys named a Leader 3 years in a Row

Companies of all sizes are turning to contact center as a service (CCaaS) solutions to drive their customer experience success. With customer expectations soaring, CCaaS or cloud contact center solutions combine unmatched contact center capabilities with unlimited scalability and fast deployment. All these benefits are delivered as a monthly subscription service.

Genesys is proud to be named a leader in the 2017 Gartner Magic Quadrant Leader for Contact Center as a Service, three years in a row.

Read this report now to learn:

  • Drivers of increasing demand for CCaaS
  • Key considerations when comparing cloud contact center solution providers
  • How Gartner positions the 10 top cloud contact center vendors in each of the four quadrants – Leaders, Challengers, Visionaries and Niche players
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DRaaS Ushers in Changes to Data Protection Strategy

In the last few years, businesses have changed the way they protect data. Studies show they’re abandoning traditional backup and recovery in favor of disaster recovery as a service (DRaaS).1 With DRaaS, businesses enjoy the luxury of keeping a replica of their data hosted at a remote site that they can fail over to in an emergency—without bearing any of the infrastructure costs or maintenance responsibilities.
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Building a Digital Platform to Lead in the API Economy

The enterprise world is changing faster than ever. To compete, it is now necessary to do business at an almost unprecedented size and scale. In order to achieve this scale, winning companies are establishing digital platforms that extend their organizational boundaries. But what is the right way to build these platforms?

Read this whitepaper to discover:

  • Why establishing a digital platform is important for today's hyper-competitive business environment
  • How to build a digital platform by creating and integrating APIs
  • Case studies of how organizations built digital platforms and the successful outcomes they experienced
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Open Banking (PSD2) and the Future of Financial Services

The future of financial services is under pressure from profound digital disruption. Across the globe, there are forces, both regulatory and customer-led, that open up the market to new entrants and disrupt what customers are buying — and how. The advent of Open Banking is one major influence, with Open APIs paving the way for third-party developers to build applications and services independently.

This whitepaper outlines the challenges facing financial services firms and how a new approach to enterprise integration — API-led connectivity — can help banks and financial services firms not only survive, but thrive in an increasingly competitive future.

Download this whitepaper to learn:

  • What financial services firms should do about Open Banking, based on the experiences of the impact of PSD2 in Europe
  • How an API strategy could define the future of financial services
  • How a global bank successfully completed a digital transformation initiative
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Simple is STILL Better: Embrace Speed & Simplicity for a competitive edge

Customers’ embrace of the web and smart phones creates massive new data sets, many of them unstructured or semi-structured. These include opinions, preferences, chat and email transcripts, and web clickstreams. The hardware and software technologies underpinning first generation warehouses were not designed to manage data at today’s volume or variety. While coercing older technologies to satisfy new demands may be possible, the results are inefficient and burdened with unplanned, unnecessary costs.

PureData System for Analytics has been designed, integrated and optimized to deliver data services to today's demanding applications with simplicity, speed and lower cost.

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DBTA: Why Cloud is the future of data warehousing

Enterprise data warehouses remain as relevant as ever in today’s business environment. However, the traditional data warehouse is not up to the task with a flood of new data pouring in at an increasingly rapid pace. To maintain their competitive advantage, organizations must take action now to modernize the traditional data warehouse.

The key to modernizing is flexibility, as business requirements are changing at a faster pace than technologies. Historically, building a data warehouse has been a painstaking endeavor. Not anymore. Register to read on.

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Thriving in a Hybrid IT Environment: Turning Data into Insight into Action

Today, consumerization of IT drives user expectations for new apps, richer analytics and support for every device under the sun, IT teams are under increasing pressure to deliver better than “five nines” for virtually every application imaginable, and to do so under a data deluge that shows no signs of abating. And the need is real; The Ponemon Institute estimates the average outage lasts about 90 minutes and costs $450,000!

Attend this TechBytes series, presented by Slashdot Media and sponsored by IBM to learn how enterprises of all kinds are taking advantage of the latest in middleware tools to increase business agility, accelerate decision-making, and embrace hybrid environments to meet increasing user demand while reducing operating costs overall. Attendees will learn:

  • How to leverage analytics to increase efficiency while improving reliability
  • Benefits of becoming proactive rather than firefighting application performance issues
  • How to apply cognitive predictive analytics to stop costly IT outages before they start.
  • Where to start when beginning to leverage ITSM in your environment
  • Why Telcos and other companies providing “dial-tone” reliability are utilizing advanced analytics tools in their ITSM portfolio to ensure uptime for even the most dynamic network infrastructure

Register now to hear expert speakers discuss how operations insight, analytics, and automation can work together to give your CIO peace of mind and keep your users happy.

About the presenter:

Denny O’Brien is the Program Director for IBM Operations Analytics offering management, where he leads the end-to-end business for IBM's IT Operations Analytics (ITOA) offerings portfolio. He leads design and delivery of market strategy and business enablement for these critical offerings. Denny joined IBM from Tivoli, where he held a series of strategic development, program management, and marketing roles. Denny received his BA in technical communication from East Carolina University.

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