Executive Brief: Ten Reasons To Choose PureCloud by Genesys

Whether you want to replace a legacy contact center solution or you’re transforming your customer experience strategy, PureCloud by Genesys delivers fast results and helps you deliver next-generation customer experiences.

This executive brief discusses how PureCloud can help you:

  • Bridge silos for collaboration via chat, video and calls with an all-in-one solution
  • Add new capabilities instantly as PureCloud is a true, native cloud 2.0 solution built using microservices architecture
  • Get up and running in days, not months, using built-in best practices and multiple deployment options
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Migrating Enterprise Applications to Microsoft Azure

Migrating applications is a subject that can strike fear into the heart of even the most seasoned IT professional. Stories of poorly executed migrations abound, and they often cost businesses dearly in terms of time and money. As organizations consider migrating applications out of their own data centers and into the cloud, the level of anxiety can grow exponentially.

However, moving an enterprise application to the cloud doesn’t have to be a nerve-wracking experience. By following some simple guidelines, you can easily determine the best strategy for migrating your applications and taking maximum advantage of the cloud.

This white paper examines the most common application migration issues and offers guidance on how to manage them.

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Ovum Report: The Total Cost of Ownership of Cloud and Premise-Based Contact Center Platforms

A Look at the Five-Year Cost Comparisons for Technology Infrastructure Deployment

Total cost of ownership (TCO) is a major consideration for organizations evaluating the pros and cons of cloud-based contact center infrastructure deployment versus an on-premise solution. According to this report, for a 50-seat contact center the average cloud platform costs approximately $150,000 less in year 1 and up to $300,000 by year 5.

This Ovum report also discusses:

  • Which deployment model is right for small, midsize, and large contact centers, based on low, medium or high technology footprint requirements
  • How cloud-based systems are much quicker to deploy and can scale up or down in response to changing business conditions
  • How cloud drives a quicker innovation cycle
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Gartner Report: Gartner Magic Quadrant for Contact Center as a Service

Interactive Intelligence, a Genesys company, Named a Leader 2 years in a Row

The contact center as a service (CCaaS) market in North America is growing rapidly. CCaaS or cloud contact center solutions offer functions and capabilities that are similar to those required to operate call and contact centers as on-premises contact center infrastructure (CCI), except that they are delivered as a service and paid for on a monthly subscription model.

View this report now to learn:

  • Strengths and cautions to consider when evaluating cloud contact center solution providers
  • How the 10 cloud contact center vendors are positioned in each of the four quadrants – Leaders, Challengers, Visionaries or Niche players
  • Why Interactive Intelligence, a Genesys company, Named a Leader 2 years in a Row
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GDPR: Centralise Unstructured Data Governance across On-Premises and Cloud

CIOs are struggling to balance their desire for consolidation and centralised management with the need to meet the 2018 deadline and solve the immediate GDPR-related operational challenges.

The greatest challenge they face is gaining control over unstructured data. Structured data solutions have built-in compliance management functionality, but how do you ensure compliance across your unstructured data sources? Endpoints? Email? Servers with hundreds or thousands of authorised users? And how do you do this in a holistic way, without adding multiple disparate point products?

Commvault is a leading provider of data protection and information management solutions, helping companies worldwide activate their data to drive more value and business insight and to transform modern data environments. With solutions and services delivered directly and through a worldwide network of partners and service providers, Commvault solutions comprise one of the industry’s leading portfolios in data protection and recovery, cloud, virtualization, archive, file sync and share. Commvault has earned accolades from customers and third party influencers for its technology vision, innovation, and execution as an independent and trusted expert. Without the distraction of a hardware business or other business agenda, Commvault’s sole focus on data management has led to adoption by companies of all sizes, in all industries, and for solutions deployed on premise, across mobile platforms, to and from the cloud, and provided as-a-service. Commvault employs more than 2,700 highly skilled individuals across markets worldwide, is publicly traded on NASDAQ (CVLT), and is headquartered in Tinton Falls, New Jersey in the United States. To learn more about Commvault — and how it can help make your data work for you — visit commvault.com

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Win the War Against Ransomware

The threat of ransomware is only just beginning. In fact, nearly 50% of organizations have suffered at least one ransomware attack in the past 12 months and estimates predict this will continue to increase at an exponential rate. While healthcare and financial services are the most targeted industries, no organization is immune. And the cost? Nothing short of exorbitant.

Commvault is a leading provider of data protection and information management solutions, helping companies worldwide activate their data to drive more value and business insight and to transform modern data environments. With solutions and services delivered directly and through a worldwide network of partners and service providers, Commvault solutions comprise one of the industry’s leading portfolios in data protection and recovery, cloud, virtualization, archive, file sync and share. Commvault has earned accolades from customers and third party influencers for its technology vision, innovation, and execution as an independent and trusted expert. Without the distraction of a hardware business or other business agenda, Commvault’s sole focus on data management has led to adoption by companies of all sizes, in all industries, and for solutions deployed on premise, across mobile platforms, to and from the cloud, and provided as-a-service. Commvault employs more than 2,700 highly skilled individuals across markets worldwide, is publicly traded on NASDAQ (CVLT), and is headquartered in Tinton Falls, New Jersey in the United States. To learn more about Commvault — and how it can help make your data work for you — visit commvault.com

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The Straight Truth about a Cloud First Strategy

Within this eBook, you will read about the challenges you might encounter when adding the cloud to your environment and the importance of taking a step back, to look at your data strategy and how your strategy should take a Cloud First approach. This is a compilation of blogs created by the Commvault cloud solutions leaders in response to a recent eBook written by industry experts at Storage Switzerland. It starts out with commentary on the weight of data and how that affects your ability to achieve a flexible and agile cloud infrastructure. It moves one to discuss the need for a Cloud First strategy, how the Cloud First model is apparent within Commvault Software, and how that model can help you innovate for the future.

It highlights three ‘keys to victory’ when creating a successful Cloud First strategy: data sovereignty, controlling costs and proper data protection and sheds light on the challenge associated to complexity of choice. How did choice become a source of pain and how should you fix it? It gets granular with a blog about manual scripting and complexity challenges, followed by a discussion around agility and the need for visibility across your environment. There is a compelling lessons learned commentary on the recent cloud outage heard round the world and how you should rethink your disaster recovery and overall data strategy. Finally, it highlights the importance of protecting applications and workloads in the cloud. At the end, you will find some additional resources available to you to learn more about how the Cloud loves Commvault, and how you can use Commvault to drive your Cloud First strategy.

Commvault is a leading provider of data protection and information management solutions, helping companies worldwide activate their data to drive more value and business insight and to transform modern data environments. With solutions and services delivered directly and through a worldwide network of partners and service providers, Commvault solutions comprise one of the industry’s leading portfolios in data protection and recovery, cloud, virtualization, archive, file sync and share. Commvault has earned accolades from customers and third party influencers for its technology vision, innovation, and execution as an independent and trusted expert. Without the distraction of a hardware business or other business agenda, Commvault’s sole focus on data management has led to adoption by companies of all sizes, in all industries, and for solutions deployed on premise, across mobile platforms, to and from the cloud, and provided as-a-service. Commvault employs more than 2,700 highly skilled individuals across markets worldwide, is publicly traded on NASDAQ (CVLT), and is headquartered in Tinton Falls, New Jersey in the United States. To learn more about Commvault — and how it can help make your data work for you — visit commvault.com

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6 Tips to Increase DevOps Collaboration and Improve Performance

When apps fail, whose fault is it? In today’s DevOps world, every stakeholder along the application delivery pipeline is accountable for performance. In this eBook, you'll get important tips to increase collaboration and improve performance for each role on your DevOps team.

Register now to download this free report.

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High Performing DevOps: Insights and Tips

The top performing organizations know that they must adopt a continuous and collaborative IT delivery model to meet the ever-increasing market demands for more features, faster. DevOps is proven to produce faster deployments with fewer problems, but there are many challenges in the way. Whether you are just starting your DevOps journey or still considering how a DevOps transformation can help your organization, this eBook can provide insight into why it is important, what makes the leaders successful, and provide guidance on how to accelerate your results.
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Cloud-Native Evolution – How Companies Go Digital in 3 Steps

92% of companies anticipate going cloud-native in the next 5 years, according to a 2016 joint study by O'Reilly Media and Dynatrace. This shift from monolithic onsite architectures is imperative to be able to move quickly and remain competitive.

The critical question: What does it take for successful migration?

Dynatrace has identified 3 stages that businesses move through during their journey to the cloud. This new report details the stages and a winning strategy for each, including case studies that will show you how to tackle both technical and cultural challenges.

  • Stage one: Migrate existing applications to virtualized infrastructure with a lift-and-shift approach while maintaining continuous application delivery
  • Stage two: Shift your monolithic application toward microservice architectures, running services in containers on a PaaS service
  • Stage three: Implement rapidly scalable microservices and deploy across the cloud platform’s software-defined architecture

The report also includes the full summary of the study and the responses, so you can see where your organization fits in.

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eBook: 5 Tech Trends Redefining the Customer Experience

We asked analysts and industry leaders what customer engagement trends they thought were key for 2017 and beyond. From cutting-edge technologies such as IoT and bots to a new spin on old ideas, hot topics boil down to five key trends that will define the customer experience going forward.

In this eBook, learn:

  • Five trends will have the biggest impact on customer experience
  • How to use machine learning to detect patterns and trends to deliver the next great customer experiences
  • How to future proof your contact center and adapt to changing customer needs
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Frost & Sullivan: Are You Delivering Exceptional Customer Experience?

Small and mid-sized businesses are in a unique position and have an advantage in customer experience compared with their larger competitors. Read this report from Frost & Sullivan to learn how to leverage this advantage.

Get this report now to learn about:

  • Changing customer expectations and how they have shaped the way companies operate contact centers
  • How SMBs can turn personal knowledge about their customers into a customized experience and competitive advantage
  • The benefits that the cloud offers to SMBs when it comes to their customer experience strategy
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eBook: Engage With Customers in an Ultra-Connected Era

Finding new customers and maintaining relationships with those you already have takes time and effort. When your customers are ready to engage, are you meeting them where they are? As the world becomes more digital it’s vital for all businesses to be able to communicate with customers whenever and wherever the customer wants - be that via phone call, SMS, online chat, or social media.

Get this eBook now to learn

  • How to engage with your customers in an ultra-connected world
  • How to make your customer engagement operations easy and efficient
  • Why it’s time for an all-in-one cloud contact center solution
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