Mobile Devices: The New Support Frontier for IT

A guided support model meets employee expectations and increases IT effectiveness.

Recent years have brought a huge shift in the workplace around mobility. Smartphones and tablets are now essential work tools for employees in many types of organizations and many lines of work. But where do these employees turn when they need help with an app or setting, especially if they use their personal device for work purposes?

View Now

Biggest Tech Support Time-Wasters

When it comes to IT support, time is money. When you take into account loss of employee productivity, a company of 10 employees could lose as much as $183/hour of downtime plus the cost of support. When downtime occurs, every minute counts, and communication is key—especially if the issues are actually easy to fix. This infographic highlights some of the biggest communication barriers to resolving tickets.

View Now

A Day in the Life of an IT Remote Support Agent

Life doesn’t have to be stressful for a remote support agent. Sure, there are always fires to put out – last-minute software upgrades, crashed servers, forgotten passwords. But with the right remote support tools, demanding organizations can satisfy their evolving needs anywhere, anytime, from any device. Here’s what freedom looks like for one support agent.

View Now

Onward To The Future of IT Support

In this Aberdeen report we look at how new technologies & evolving consumer expectations are transforming IT support. Organizations primed to deliver innovative solutions and meet the high expectations of customers can expedite support, resolve issues faster, increase productivity, reduce costs, and leave end-users satisfied.

View Now

The Top Seven Day Two DevOps Challenges

As DevOps evolves, engineering leaders face demands way beyond CI/CD automation. This guide explores the industry’s top challenges (and ways to solve them), including effectively scaling, delivering business results, and increasing productivity in software teams.

Get Whitepaper

Value Stream Management and the Next Decade of DevOps

As DevOps enters its second decade, it’s time to re-evaluate your strategy.

Organizations can easily fall into the trap of settling for “good enough” because measuring productivity and flow across varying teams and systems is challenging. That’s where value stream management comes in.

Join HCL UrbanCode leaders, Brian Muskoff and Steve Boone, for a conversation about scaling your DevOps strategy by focusing on data and culture through value stream management. In this webinar, we’ll cover:

  • What is value stream management and how it works in a DevOps culture.
  • How to harvest opportunity from your DevOps pain points.
  • The resources you need to successfully implement a value stream management approach.

This webinar is especially beneficial for technology executives, transformation leaders and DevOps managers who are responsible for their DevOps strategic direction.

View Now

Citrix Tech Insight Demo Video: Micro VPN

Traditional VPNs grant the entire device access to backend resources. With the micro VPN, which is part of Citrix EndPoint Management, a single , per app VPN gives access to a specific app backend resource.

View Now

Citrix Tech Insight Demo Video: Access Control for StoreFront

Access Control for StoreFront integrates SaaS and web apps into an on-premises StoreFront deployment. When integrated, users can access the SaaS and web apps from StoreFront and have the following capabilities:

  • SSO to SaaS apps.
  • Enhanced SaaS app security.
  • URL filtering within SaaS apps.

View Now

Tech Insight – Microapp Overview

Learn how Citrix Workspace Intelligence allows users to be more productive through the use of microapps. Microapps leverage publicly available APIs within SaaS, web, legacy, and homegrown applications to allow users to view information and perform actions without launching the full application.

View Now

Ovum Analyst White paper Hybrid Integration Platforms

Integration is the lifeblood of today's digital economy. Hybrid integration is a key business imperative for most enterprises, as digitalization has led to a proliferation of applications, services, APIs, and data stores that need to be connected to realize end-to-end functionality and, in many cases, an entirely new digital business proposition. A hybrid integration platform caters to a range of integration needs, including on-premises app integration, cloud application integration, messaging, event streaming, rapid API creation and lifecycle management, B2B/EDI integration, mobile application/back-end integration, and file transfer. User productivity tools and deployment flexibility are key characteristics of a hybrid integration platform that helps enterprises respond faster to evolving digital business requirements.

Get Whitepaper

Agile Integration Architecture eBook

The organization pursuing digital transformation must embrace new ways to use and deploy integration technologies, so they can move quickly in a manner appropriate to the goals of multi cloud, decentralization and microservices. The application integration layer must transform to allow organizations to move boldly in building new customer experiences, rather than forcing models for architecture and development that pull away from maximizing the organization’s productivity.

View Now

Agile Integration Architecture Technical Whitepaper

Organizations pursuing digital transformation must embrace new ways to use and deploy integration technologies, so they can move quickly in a manner appropriate to the goals of multi cloud, decentralization and microservices. Integration must transform to allow organizations to move boldly in building new customer experiences, rather than forcing models for architecture and development that pull away from maximizing the organization’s productivity.

Get Whitepaper

The Integration Modernization Journey presented by iDevNews

Agenda for the webinar:

Digital transformation success arises from solving integration challenges.

Simplify & unify your mix of legacy, SaaS, clouds, APIs and microservices.

Benefits of IBM's platform for simple, comprehensive 'integration modernization".

Download this free webinar to learn more.

View Now