Gartner Report: Gartner Magic Quadrant for Contact Center Infrastructure, Worldwide

Get Gartner’s Complete Analysis of Each Contact Center Vendor

The 2017 Magic Quadrant provides Gartner’s annual analysis of the contact center infrastructure vendors. The report examines the innovations driving the market and compares vendors based on completeness of vision and ability to execute.

Get the complimentary report now to:

  • Compare contact center vendors and see which quadrant they are aligned to
  • Review the latest market outlook including on premise and cloud deployment choices
  • Learn what critical capabilities to consider when evaluating solutions and legacy system replacement

For the ninth year, we are honored to be positioned as a leader in the 2017 Gartner Magic Quadrant for Contact Center Infrastructure, Worldwide. Gartner placed Genesys highest amongst all vendors in ability to execute and completeness of vision. We believe this unique position validates our mission to power the world’s best customer engagement solutions for organizations of all sizes, both in the cloud and on premise.

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Frost & Sullivan: Customer Engagement is Ripe for Change

Is Your IT Team Ready to Enable Digital Transformation?

Customers want fast access to information and immediate problem resolution on any device, from any location, at any time. It’s up to IT to build the foundation for this digital transformation—and increasingly, it’s cloud-based. Make sure your IT team is on track to deliver.

An omnichannel contact center platform gives you a single, integrated view of the entire customer journey. And as a cloud-based solution, IT has the flexibility to deploy advanced features fast and cost-efficiently.

Read this white paper from Frost & Sullivan for a pragmatic approach to:

  • Identify process changes and goals with lines of business
  • Benchmark your current infrastructure and technology gaps
  • Consider cloud omnichannel solutions for easier deployments and simple scalability
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Connecting the Lifecycle of Construction

HOW OPEN APIS FOSTER INNOVATION, BUILD BRAND AWARENESS, AND MAKE YOUR CUSTOMERS HAPPIER.

There is a myth that construction has been slow to adopt technology. The truth is that technology has been slow to provide solutions for AEC. But an open API approach to the industry has the power to change that.

Download our free eBook, “Connecting the Lifecycle of Construction,” and learn how open APIs can:

  • Allow for a culture of greater productivity and faster innovation
  • Bring success across the AEC ecosystem (and specifically your business)
  • Eliminate issues like double entry, data silos, and rework
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Construction Softwares Next Big Thing

Construction Software's Next Big Thing: The Platform

Download our free eBook to find out more about:

  • How APIs are expanding the current technology ecosystem
  • The challenges presented by unintegrated software solutions and how this affects organizations as a whole
  • How clients, field staff, and executives benefit from PaaS and APIs
  • Tips for choosing a platform solution to fit your needs
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A New Frontier: Construction OS

In the 1980s, paper was the dominant medium of exchanging information–project teams specifically, would have to physically hand over reports or drawings or send them in the mail.

Technology advanced and we moved on to fax machines and, eventually, computers and the Internet where we could share information from our mobile devices and store data in the cloud.

But technology is NOW advancing faster than ever and the construction industry is ready.

THAT’S WHERE CONSTRUCTION OS COMES IN.

Download our free eBook to find out exactly what an OS is, how it’s different than what you’ve been using, and how your business can use an OS to get ahead (by leaps and bounds) of the competition.

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Construction Software Buyers Guide

Choosing a construction software solution is an important decision. Not only is it a significant investment in terms of cost, time, and resources, the solution you choose will have an enormous impact on the daily activities of your construction teams. Therefore, it's vital to conduct the proper research and enter the process with the right information and questions in hand to help you select the best software for your teams.

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How Much Are You Losing to Rework?

Sources say it can be anywhere from nine to thirty percent of your profits. It may seem like these losses are an unavoidable and accepted part of the building process, but they don't have to be...

Download this eBook to learn about the top six mistakes that create rework and how to avoid them.

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Future Tech Series Immersive Reality

Whether you’re creating safer training scenarios, developing project blueprints, working out technical issues, or showing off a completed project, immersive technologies is poised to take construction to a new level of efficiency and effectiveness.

Download this free eBook, and check out 9 of the hottest new virtual technologies the industry has to offer.

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The 2018 State of Database DevOps – Survey on DevOps Adoption Rates

This report contains the results of Redgate’s latest annual survey SQL Server database professionals, across a range of industries and company sizes.

Over 700 organizations were asked whether they had adopted, or were planning to adopt, DevOps practices and how many of them had applied the same principles to their databases. The report looks at how things have developed over the last 12 months, and what key challenges and requirements are driving DevOps adoption in 2018.

Get the survey report

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5-Minute Guide to Natural Language Processing

An Intelligent Search Interface Understands the User

When you search on Google, or with Siri, or Alexa, you can be sure that the system knows that when you say “NJ” you mean “New Jersey.” But when you search for something in the enterprise -- on SharePoint, or in Salesforce, or even across multiple systems, if you can do that - does the system recognize the intent of your search?

Is your enterprise search system smart enough to make a connection between “NJ” and “New Jersey”?

Natural Language Processing (NLP) is about understanding the meaning behind the text, interpreting the user’s request, and matching the answer to the intent.

Download the Five-Minute Guide to Natural Language Processing to learn how text analytics and NLP help cognitive search systems deliver intelligent answers that drive user adoption and improve productivity.

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The Cognitive Step – How Search Will Improve

According to a 2016 survey conducted by Findwise, fully 45% plan to replace existing search technology before 2019 and over half have search-communities that self-identify as dis-satisfied. Are your information consumers losing confidence and talking about change?

To operate successfully in a world where decisions are increasingly data-driven, you need to engage and reward consumers with new ways to find and discover. Fortunately, there is a path that helps a decision maker act with increasing certainty - with demonstrated time-to-value.

Download Attivio’s The Cognitive Step - How Search Will Improve for a comprehensive review of how search is evolving to be more cognitive. Focusing upon the central forces that will make search experiences better, this white paper explains why capabilities such as machine learning, natural language processing, and text analytics will make your organization more efficient and effective with information.

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5-Minute Guide to Cognitive Search for Risk Avoidance

How to create a holistic view of risk in your organization

If you had comprehensive, scalable, automated monitoring of communications across every channel, would you be more confident in your risk mitigation efforts? Whether the initiative is Anti-Money Laundering, Know Your Customer, or Communication Monitoring, you need a holistic view of risk in your organization. Cognitive search combines AI technologies such as natural language processing, text analytics, and machine learning to create a comprehensive view of your customers, communications, and risks, all with best-in-class security.

Download the 5-Minute Guide to Cognitive Search for Risk Avoidance to learn how AI-powered solutions give you the power to protect your brand.

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5-Minute Guide to Search-Based Applications for Financial Services

How enterprise search can give your financial services firm a competitive edge

Download our Search Based Applications for Financial Services 5-Minute Guide to learn how enterprise search can give your financial services firm a competitive edge in these three vital ways:

  • CUSTOMER RETENTION AND UPSELL - Provide a 360 degree view of the customer that unifies all sources of information.
  • eCOMMUNICATIONS SURVEILLANCE - Enable holistic monitoring that reduces risk and protects brand value.
  • SALES AND TRADING ACCELERATION - Delivers a superior information discovery solution with exceptional time-to-value.

Get your copy of Attivio's Five-Minute Guide to Search-Based Applications for Financial Services now.

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5-Minute Guide to Cognitive Search for the Life Sciences

Accelerate research and create opportunities with AI technologies

There are many unique and exciting opportunities to leverage cognitive search for innovation in life sciences. By harnessing massive amounts of disparate information – from any type of source, public or internal – companies in the life sciences can:

  • Accelerate scientific research for drug discovery
  • Surface innovative new uses for off-label drugs
  • Empower sales teams with a complete view of customer interactions.

By combining AI technologies such as natural language processing, text analytics, and machine learning, cognitive search delivers the answers and insights that help drive innovation for research-focused organizations.

Download the 5-Minute Guide to Cognitive Search for the Life Sciences to learn how AI-powered search accelerates research, increases therapeutic innovation, and uncovers hidden opportunities for pharma and biotech organizations.

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5-Minute Guide to Machine Learning

All search at some point can be reduced to math. But understanding relevance based on context and intent is a math problem of a much higher order than simply returning all the documents that contain a keyword or phrase. Whether we look at Google's page-ranking system, or customized product recommendations from Amazon, machine learning is widespread.

Download our whitepaper to learn about the benefits of machine learning, and how Attivio can help guide its effective implementation.

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