Understanding Security in RelativityOne

RelativityOne is a cloud e-discovery solution,providing the flexibility to meet the diverse challenges of litigation and investigations within a scalable SaaS product. It offers the computing power to meet deadlines, without the work or expense of buying, installing, and maintaining your own infrastructure. Organizations can focus on e-discovery, while Relativity manages infrastructure and scaling.

Our commitment to make RelativityOne the most trusted and reliable cloud solution extends beyond ISO 27001 compliance. Our information security practices and operations for RelativityOne include:

  • How we deliver-Relativity operations, including staff onboarding and administrative safeguards
  • How we engineer-the processes and technology that best protect your data
  • Security by design-how security is built into the development of RelativityOne
  • A proven platform-the security and privacy protection inherent to RelativityOne’s Microsoft Azure infrastructure

These are the tenets of Relativity Trust. Download this white paper for the details, from hiring practices to password policies to penetration tests.

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CRM First: Laying the Groundwork for Outcome Focused AI

Most sales & service organization find themselves with a hodge-podge of different systems, applications and procedures. Every sale, every deal, becomes way too complicated, creating unnecessary delays and errors. They wish they could start all over with a clean sheet of paper and do it right the next time.

Well, welcome to the world of true omnichannel engagement, powered by CaféX and Microsoft Dynamics 365 with Live Assist.

Read Sheila McGee-Smith’s whitepaper on how the leaders in CRM & customer engagement combined forces to make it happen for District M

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Omni-Channel Customer Care: How to Deliver Context-Driven Experiences

Aberdeen research shows that technology tools are among the top factors influencing agents’ ability to meet and exceed customer expectations. Of the tools agents use, agent desktop is arguably the most important one. This report highlights the business value companies observe by optimizing the agent desktop. It’ll also illustrate the key activities and technologies contact centers use to empower agents and help them succeed in creating happy customers.

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Bringing Omnichannel to Microsoft Dynamics 365

Bridging the Gap between Customer Demand and Existing Technology

In the blink of an eye, the world of customer care has changed. Dialing a toll-free number to connect to a live contact center agent is rarely anyone’s first choice as consumers increasingly embrace digital alternatives. Reminiscent of the introductory sequence to the popular television show “The Big Bang Theory,” where the history of the world is shown in a 20 second sequence, customer care’s progress from the simple phone call to today’s omnichannel world has happened in less than a generation

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Mesa Systems Protects Against Phishing Email with EdgeWave ThreatTest

Established in 1981 with offices located throughout the western United States, Mesa Systems is a world-class, full-service provider of residential, commercial, and logistics-based transportation solutions for businesses and individuals. This case study reviews how Mesa Systems identified a new wave of phishing attacks getting past their existing defenses, and how they are giving their employees a simple tool that helps them flag suspicious emails in their inbox. It then automatically routes those emails through AI and expert human analysis in minutes. Mesa can now fight phishing attacks faster, resolving them in minutes, and they are no longer burdening IT with the time and cost of investigating and remediating suspicious emails.

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Phishing: The Threat from Within

A New Approach to Close the Phishing Security Gap

Your company is not alone. Phishing threatens every organization around the world, large and small. Attackers consider phishing a go-to technique to gain access to the network, because it yields great success. In this paper, we explore challenges IT professionals face when adopting a more traditional approach to email security, such as the significant time and cost burden of having IT manage suspicious email threat investigation and remediation. In addition, we identify new steps you can take to reduce email security awareness training requirements and how you can more quickly identify, report, investigate and resolve inbox phishing attacks in real-time.

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ThreatTest: Automated Phishing Email Incident Response Service

Email phishing attacks are the most prevalent variety of social attacks, which comprise nearly 44% of successful breaches.1 When a successful email attack reaches an employee’s inbox, the last thing you want is an employee wondering whether to open it—or ignoring it while the attacker moves on to the next employee target.

EdgeWave ThreatTest removes the guesswork and provides an automated process for employees to report suspicious emails and receive research support—alleviating helpdesk resource constraints. When an employee receives an email impersonation or other suspicious email, with a click of a button, ThreatTest provides rapid and accurate investigation and incident response.

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The future of Toad is now: Introducing Toad Edge

Over the past couple years, the use of open-source database management systems has dramatically increased – so much, in fact, that experts are predicting a dramatic market shift from commercial, closed-source DBMSs to OSDBMSs within the next few years. With 31 percent year-over-year market growth since 2013, the numbers speak for themselves. Gartner has weighed-in: “By 2018, more than 70 percent of new in-house applications will be developed on an OSDBMS, and 50 percent of existing relational DBMS instances will have been converted or will be in process.” During this webcast, you’ll see how our newest Toad product, Toad Edge, is addressing this new space. You’ll see how we’re supporting your organization’s commitment to open source RDBMS with proven commercial tooling to help you ramp up on MySQL and ensure quicker time to value. Toad Edge represents the next generation of Toad tooling – lightweight, flexible and extensible – simplifying MySQL development and administration, whether running in a Windows or Mac OS X environment. In this session, we’ll demo some of the coolest features Toad Edge offers, including: You’ll learn how to::
  • Advanced code completion, SQL autocomplete and formatting
  • MySQL JSON data browser/editor
  • Dynamic schema compare and sync
  • User privilege management
  • And more
Join us to see firsthand how the new Toad Edge will give you confidence in your enterprise MySQL commitment Speakers
  • Julie Hyman
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Working with Oracle 12c databases in the Oracle Cloud

Watch this informative on-demand webcast as they demystify the task of working with an Oracle 12c database in the Oracle Cloud. You’ll come away from this session with greater confidence in making the upgrade to Oracle 12c. You’ll learn how to::
  • Create an Oracle 12c database in the Oracle Cloud
  • Implement performance testing an Oracle Cloud database
  • Migrate a 12c pluggable database and data to the Oracle Cloud
  • Alleviate challenges along the way with supporting toolsets
Watch this on-demand webcast to discover how Oracle 12c is different from its predecessors and explore the benefits it can provide. Speakers
  • John Pocknell: Sr. Product Manager, Quest Software
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Take MySQL Databases Seriously with Toad Edge

Organizations are increasingly turning to low-cost open-source databases – and that trend shows no sign of stopping. But adding new technology platforms like MySQL comes with a steep learning curve, right? Not with the latest member of the Toad® product family. Introducing Toad Edge™. In this tech brief, you’ll see how our powerful tool set for MySQL development and management makes it easy for database developers and DBAs to work with new database platforms. You’ll learn how Toad Edge:
  • Simplifies MySQL database development.
  • Shortens the learning curve by providing a lightweight, easy-to-use and intuitive IDE.
  • Offers OS flexibility by providing a desktop toolset that runs on Windows and Mac OSX.
  • Alleviates the risk of vendor lock in.
  • Helps ensure code quality and maintainability.
  • Supports DevOps workflows with Jenkins Continuous Integration plugin.
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SQL Server for the Oracle DBA

More and more organizations are adding SQL Server to their database environments. That trend has been on the rise and may have already hit your organization. So whether you’re already juggling Oracle and SQL Server, or you’re anticipating a new SQL Server implementation, we’ve got all the expert insight you need to manage additional new platforms like a pro. With the expert tips in this free tech brief, you’ll:
  • Master SQL Server in record time.
  • Save hours with powerful task automation.
  • Optimize SQL with a couple clicks.
  • Compare and sync SQL Server data and schemas quickly and easily.
  • Increase your job security and become downright indispensable to your organization.
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How Toad for Oracle DBA Edition Complements Oracle Enterprise Manager

If you use Oracle technologies, you may be relying on Oracle Enterprise Manager (OEM) to manage your clouds, applications and databases. But if you’re responsible for multiple environments with hundreds of databases as well as Oracle Real Application Clusters (RACs) and Oracle Exadata, then OEM alone will not enable you to do your job effectively. Toad DBA Suite for Oracle can help, complementing OEM by delivering critical functionality in three key areas: performance management, database maintenance and change management. By contrasting how DBAs can use Toad DBA Suite for Oracle and OEM for common tasks in each of these three areas, this technical brief illustrates how using Toad alone, or both solutions together, can simplify Oracle database management and improve DBA productivity.
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