Sponsor: PagerDuty

Navigating the 7 Pitfalls of Incident Management

Technology organizations are constantly under pressure to do more with less. With the explosion in both complexity and quantity of applications and digital infrastructure teams need to support, it’s becoming even more critical for IT teams to invest in automation. Explore seven painful anti-patterns that can get in the way of automating incident response for faster resolution and fewer escalations. Learn how you can:

  • Prevent Incidents and Reduce Incident Duration
  • Reduce the Cost of Response
  • Share Knowledge and Continuously Improve

Learn how to tackle these issues to help your team achieve faster resolution and fewer incidents.

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Self-Service Operations

The speed, flexibility, and security controls dictated by today's business demands can't be met with the old practices that Operations has historically relied on. Self-Service operations is a key design pattern that allows organizations to move faster, be more flexible and lock things down. Read this ebook to learn how self-service operations allows you to:

  • Distribute and align operations activity to unlock the full potential of your people and move as fast as your business demands.
  • Experience fewer interruptions and less waiting, resulting in getting more done.

Learn why Self-Service operations is a straightforward, yet powerful operating model that should be in every IT leader’s playbook.

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What is Runbook Automation?

Operations teams feel beat down from working in a high pressure environment with tons of requests and rework. What will Runbook Automation do for your operations?

  • Less waiting and quicker turnaround times — Replace "open a ticket and wait" with "here's the button to do it yourself."
  • Fewer interruptions and escalations— Cut down on the repetitive requests that disrupt your already overworked subject matter experts and delay other work.
  • Shorter incidents — Enable those closest to the problem to take action quickly and effectively.

Learn how Runbook automation can easily translate expert operations knowledge into automated procedures that anyone in your organization can execute on-demand.

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The Total Economic Impact™ of PagerDuty

Every business today uses software to manage systems, deliver products, and empower employees to do their jobs. But software inevitably breaks, and when it does, businesses lose money – in the form of dissatisfied customers, missed SLAs or lost productivity. PagerDuty, an operations performance platform, solves this problem by helping operations engineers and developers more effectively manage and resolve incidents across a company’s global operations. Learn about how PagerDuty showed big savings for a global entertainment company with about 700 engineers over three years. In addition to annual cost savings of up to $938,000 and a net present value (NPV) of $1,640,000, the customer reduced MTTR for critical issues, increased customer retention due to improved system availability, and improved productivity for business end users and engineers. Download the September 2014 commissioned study, The Total Economic Impact™ of PagerDuty to learn more. The study was conducted by Forrester Consulting on behalf of PagerDuty.
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