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Bringing Omnichannel to Microsoft Dynamics 365
Bridging the Gap between Customer Demand and Existing Technology
In the blink of an eye, the world of customer care has changed. Dialing a toll-free number to connect to a live contact center agent is rarely anyone’s first choice as consumers increasingly embrace digital alternatives. Reminiscent of the introductory sequence to the popular television show “The Big Bang Theory,” where the history of the world is shown in a 20 second sequence, customer care’s progress from the simple phone call to today’s omnichannel world has happened in less than a generation
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