In this IBM limited-edition Dummies book, you’ll learn what operational decision management (ODM) is and how it can benefit your organization by helping to:

• Enable faster and more agile change so your business can react more quickly to opportunities and threats
• Automatically capture knowledge so it can be reused to make better business decisions
• Manage compliance better by providing a clear record of the rules that govern business operations
• Make operational decisions more predictable and repeatable while also allowing you to model, measure, collaborate on and refine these decisions as your business needs change
• Improve customer service with more consistent and accurate rules-based decisions, as well as by personalizing the user experience