Sponsor: CentraHub

CRM or customer relationship management is an approach to manage your company's interactions with your current and potential customers. By using CRM software, you could store customer data and make use of it to engage with new clients and retain existing ones with ease. The system also helps your employees gain valuable insights into your sales, marketing, and service management processes to facilitate cooperation between multiple teams.

CRM systems are at the heart of modern business processes that depend on capturing, analyzing, and using customer information to make decisions.

Due to such insights, your sales, marketing, and service teams get a better understanding of strategies that work and the ones that don't. With these insights, they could adjust their workflows for the best possible outcomes.

Service Automation is a combination of workflow orchestration, workload automation, and resource provisioning across an organization's hybrid digital infrastructure.

In simpler words, Service Automation refers to the delivery of service activities in an automated manner, using a software or an online platform.

Apart from improving service accessibility, Service Automation also frees your team to concentrate on value-based activities that have the potential of building better relationships with customers through personalization.

Sales Automation refers to a system that automates time-consuming, manual tasks related to sales. It aims to mechanize all repetitive and redundant activities in the entire sales process so that the time and resources of your sales team would not be drained in carrying them out.

Though these redundant activities are important and without them, your sales pipeline would get severely affected, they do not require humans to complete them. A Sales Automation software such as an advanced CRM uses digital tools and Artificial Intelligence to step in and complete these tasks on your behalf.

Sales Automation works 24/7, all 365 days of the year, providing you with valuable insights and ensuring you do not miss out on anything, whether it is a client meeting that you lost track of, or an invoice you were supposed to send out. It reduces the margin of error very significantly as AI-powered tools take over and ensure accuracy in every operation.

Marketing automation is the use of technology to assist marketers in handling customer data management, customer segmentation, and campaign management automatically across multiple channels. Because the data is easily accessible in the CRM software, it empowers marketers to offer targeted, data-driven, and real-time campaigns with enhanced efficiency and productivity.

The main goal of Marketing Automation is to improve customer engagement, lead nurturing process, qualified lead pipeline, campaign measurability, campaign productivity, and sales revenue.

Organizations adopting Marketing Automation should select the right CRM software to integrate their marketing systems and streamline all marketing processes. However, they also need to carefully review their internal needs and the software capabilities. This would avoid the redundancies with existing technologies and unnecessary investments.