Sponsor: BMC Software

Breaking the Silos: Why integrated monitoring tools are key to driving high performance in modern app environments

New technologies and practices such as containers and DevOps methodologies have transformed today's enterprise application environments. With these advancements in hand, organizations can become more agile, able to respond quicker than ever to customer needs and competitive demands. And yet, this modern application development environment often leads to new pain points for the teams responsible for ensuring application performance. These pain points include alert fatigue, data overload and intelligence gaps due to the lack of data correlation. How can these modern teams move fast and still develop top-performing apps?

In this paper, we answer that question by examining the tool capabilities required to monitor in modern environments, including advanced analytics, extensive integrations, and both agent and agentless technologies. In addition, we look at emerging organizational models that support the performance goals of agile teams.

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Why Discovery Is critical to Multi-Cloud Success

Although cloud computing represents perhaps the biggest change to IT in recent history, it’s not as simple as it sounds. Despite a seemingly constant call to “move to the cloud,” businesses must navigate a wide variety of service offerings and deployment models to determine what’s best for their requirements.

Download this whitepaper to see how multi-cloud discovery addresses this challenge by providing insight into your assets and their relationship across every environment.

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Hadoop Workflow Automation Improves Efficiency And Increases Competitive Advantage

Forrester's in-depth survey of IT and business managers captures key insights about Big Data strategies including the benefits of workload automation for accelerating data processing, improving efficiency, and reducing errors. Learn about:

  • How and why enterprises are automating Hadoop workloads
  • Which automation tools and methods are growing in popularity
  • Measures of success for Hadoop initiatives
  • Evolving models and use cases for Hadoop deployments

Apply the findings in the Forrester Consulting Thought Leadership Paper to leverage the full benefits of Big Data for your organization. Download the study today.

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EMA Analyst Report: DevOps/Continuous Delivery Tooling

Throughout the past decade, Enterprise Management Associates (EMA) researchers have continued to track the growth of Agile practices, the rise of cross-functional DevOps collaborations, and the impact of Continuous Delivery on business and IT. In most modern organizations, these three areas are inextricably intertwined.

Yesterday’s toolsets and support practices - in which tools relied heavily on human expertise and manual processes - are no longer viable.

Surmounting these challenges to embrace the requirements of a new era requires changes to mindsets, skill sets, and tooling. This white paper encapsulates EMA’s latest take on how this can best be done.

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Digital Business Automation Drives Transformations

Unlock new sources of revenue, unique competitive advantage, and operational excellence with digital business automation

  • Accelerate delivery of services to the business
  • Quickly respond to changes and adopt new technologies
  • Accelerate application development with Jobs-as-Code
  • Bridge the gap between development and operations to reduce rework
  • Embrace new technologies while maximizing infrastructure value
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IDC MaturityScape: Multicloud Management 1.0

This IDC study is the IDC MaturityScape for multicloud management. After reading this study, IT decision makers will be equipped to effectively evaluate the existing maturity of their organization's cloud management tools, processes, and governance models and will be able to create a collaborative process to harness internal best practices and available services and tools in ways that best promote business agility and innovation.

"Multicloud management strategies need to look beyond the simple automated cloud resource provisioning and configuration needs of individual teams and departments," explains Mary Johnston Turner, research vice president, Enterprise Systems Management Software. "Enterprises need a structured process to harness best practices, standardize configurations and management tools, and take full advantage of state-of-the art cloud application performance monitoring and analytics."

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Five Best Practices for APM in the Digital Economy

Evolve your approach to Application Performance Monitoring by adopting five best practices that are outlined and explored in this e-book:

  • Embrace the philosophy of app-centric infrastructure monitoring to drive cultural change in IT
  • Perform ongoing synthetic transaction management to identify potential problems before they impact the business
  • Identify and track usage trends around KPIs using passive end user experience monitoring
  • Use active end user experience monitoring for real-time, real-world visibility into actual user interactions
  • Discover and map complete app topologies to enable fine-grained monitoring of resource consumption per app
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Modernize Change Management While Minimizing Business Risk

Finding the balance of agility and control is critical for IT organizations looking to minimize risk associated with IT Change Management. As IT infrastructure continues to grow in complexity, IT’s traditional roles are forced to adapt to support the new demands on change management. Creating a balance of control while maintaining agility will be important to support the smooth operation of your organization.

In Modernize Change Management While Minimizing Business Risk we discuss three key principles for creating a new approach to change management.

  • Automate with purpose: eliminate risk and do it sooner rather than later
  • Move from data to insight: make better decisions with contextual data
  • Empower the occasional user: make the experience simple and intuitive
  • Make IT change management easier on your entire organization.
  • Download the whitepaper today!

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Mission: Launch a Digital Workplace

Employees crave the same user experience at work that they enjoy in their personal lives. Smartphones. Social media. On-demand everything. Enterprise organizations that rise to the occasion and meet these new employee expectations within the workplace stand to win big. In this new eBook, we share insights from top industry experts and offer you a 5-step countdown to launching a digital workplace.

We will show you how to:

  • Spark a need for digital change
  • Uncover employee needs with user personas
  • Assemble a change team
  • Align people, process & tech
  • Spread the word within your enterprise

Read the eBook for tools and tips for retaining top talent and increasing employee productivity and engagement today.

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4 Common IT Challenges (and How to Overcome Them)

Technology is driving innovation in business today. As a result, businesses and their customers rely more and more on technology to do their jobs — IT is at the center of this movement and must meet demand while addressing customer and employee challenges. IT service management (ITSM) systems support IT departments in their effort to keep up and move the company forward. ITSM can make the job easier, and free up resources to innovate. Follow this guide to learn about challenges in today’s technology-driven marketplace, and how to find solutions with cloud-based Remedyforce for ITSM. Then, hear how three Remedyforce customers specifically benefited from ITSM.

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BMC Discovery Start Anywhere Application mapping

Higher levels of complexity, coexistence, and constant change in today’s data center make understanding business applications, services, and their underlying infrastructure nearly impossible using traditional discovery and mapping methods. To manage complex business applications and digital services effectively, IT organizations must have a dependable, accurate data center map of all assets, their dependencies, and information about how they support the business. Without this, they risk being overwhelmed by constant firefighting efforts to avoid IT problems that can lead to revenue loss, reduced profitability, brand damage, and unhappy customers going to the competition.

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Empowering the Workforce

It’s no secret that social, mobile and collaborative technologies have changed the way people interact. More than ever, individuals expect their business applications to resemble the user experience of their personal applications. A modern approach to IT service management (ITSM) can help both sides of the service desk work smarter, faster, and more easily. Gain expert insight to meet the needs and expectations of the modern workforce. Download the white paper today.

Learn the four key elements for today’s ITSM, including:

  • Full mobility on any device
  • Consumer-style self-service
  • Embedded social collaboration
  • User-centric design
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Forbes Insights: The State of IT Service Management 2017

As the pace of digital business accelerates, companies need their IT organizations to focus on innovation, not in-the-trenches maintenance. BMC and Forbes Insights conducted a global survey of more than 250 senior-level executives to examine the state of IT service management today—and its role in digital transformation.

We found that increasing investments in ITSM leads to wide and varied benefits for digital transformation, including increased transparency into systems, greater flexibility, enhanced development productivity, and a better ability to add new services. And the impact isn’t limited to digital transformation—ITSM also plays a role in cloud computing, mobility, and big data. Indeed, for companies of all types and industries, ITSM has become a core enabler of the initiatives that drive competitive advantage.

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Coloque os projetos de Big Data em produção na velocidade do negócio

As empresas dependem da TI para oferecer os serviços digitais que impulsionam o crescimento e a inovação. Os CIOs também se deparam com a constante demanda dos executivos de negócios executivos para alavancar novas tendências em busca de vantagens competitivas. Em ambos os casos, o desafio é que o departamento de TI adote novas tecnologias o mais rápido possível, de uma maneira que ajude a acelerar o tempo de lançamento para novos serviços. Em se tratando de grande volume de dados, isso ainda é um esforço para muitas organizações. Apesar das previsões entusiasmadas e do claro potencial, relativamente poucos projetos Hadoop realmente chegaram até a produção, em parte por causa da complexidade do ecossistema. A automação pode ajudar o departamento de TI a superar essa complexidade, tornando possível cumprir a promessa de big data e criar os serviços digitais necessários ao negócio quando são necessários.

Este artigo explora os desafios que atrasam muitos projetos Hadoop e como eles podem ser superados através da automação nas etapas de instalação, desenvolvimento e produção.

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A automação do fluxo de trabalho do Hadoop aumenta a eficiência e a vantagem competitiva

Em agosto de 2015, a BMC solicitou à Forrester Consulting que conduzisse um estudo de como os clientes estão usando o Hadoop em suas organizações. Depois, para explorar melhor essa tendência, a Forrester desenvolveu uma hipótese de que uma iniciativa bem-sucedida de Hadoop não pode ser conduzida isoladamente, mas requer um esforço integrado que cresce e se estende pela empresa. E, uma vez que o processamento em lotes é uma parte importante do fluxo de trabalho do Hadoop, a automação do fluxo de trabalho e o agendamento de tarefas devem ser considerados no início de um projeto de Hadoop, em vez de em uma fase posterior.
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