Sponsor: BMC Software

Making Self Service a Reality

Giving your users the ability to service themselves is one of the fastest ways to build business value in a digital enterprise. But there's a right way and a wrong way to establish the infrastructure, manage demand and create experiences that will delight different types of users.

In this eBook, discover how to apply self service with the help of enterprise service management. You'll learn about:

  • The advantages of going self service
  • Best practices for creating successful self service
  • How to apply self service to other functions within the business
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The Key to Going Digital

The Key to Going Digital explores how transformative technology can help people work faster, smarter and more easily. Discover how to create a productive digital workplace by shifting from traditional IT processes to a people-centric approach.

You'll learn about:

  • Embedding crowdsourcing and social collaboration into workflows give employees a voice in choosing the IT solutions they want to use
  • Creating workplace personas engages and empowers employees
  • How the growth of millennials in the workplace has created significant changes in how we all work
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Flood Control: Overcoming Data Lake Challenges

These days, business leaders know their data contains valuable insights that could help their organizations become more successful. This is particularly true of unstructured data that doesn't reside in traditional data warehouses. Data lakes bring together disparate data to generate new insights, but their size and complexity can make them difficult to manage. Download this whitepaper to learn how new tools can help businesses control these complicated environments.
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Managing Big Data Workflows For Dummies

Stay ahead of the competition by learning how to use big data workflow automation and overcome big data implementation hurdles. Manage big data workflows to increase the value of enterprise data.

This guide will help you:

  • Know which big data technologies are most appropriate for your organization
  • Know where to get the latest information on big data and data science, including the industry's most cutting-edge conferences, books, blogs, and thought leaders to follow
  • Identify great hires when filling your big data staffing requirements
  • Put big data automation to work for your organization. Download the Managing Big Data Workflows For Dummies guide today.

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Hadoop Adoption Drivers and Challenges

Gartner's Hadoop adoption study results show that investment remains tentative in the face of sizable challenges around business value and skills. This analysis helps information leaders get past the market hype to rationalize their Hadoop adoption strategies.
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Reduce Audit Risk and Lower Costs with Data Center Discovery

To fulfill the strategic role expected of IT in the modern digital enterprise, it’s essential to take a holistic approach to asset management with full visibility into dependencies.

By applying discovery and dependency automation at scale to gain complete information into assets, configurations, and dependencies, IT can:

  • Respond to audits more quickly and accurately
  • Eliminate waste in the software budget
  • Make better decisions about data center consolidation and the cloud

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Lower Costs Without Risk by Gaining a Holistic View of Your Data Center

To ensure efficient, reliable, and secure operations, companies should go beyond infrastructure inventory and take a holistic approach to discovery to gain the deeper knowledge and understanding needed to make the right decisions in the data center. This white paper will explain how holistic data center discovery can help IT:

  • Gain full visibility and understanding of the data center environment
  • Effectively manage services, ensure performance and availability, and maintain compliance
  • Make informed decisions in the context of business impact
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The Key to Real-time Visibility Across IT: Start-anywhere Application Mapping

To manage complex business applications and digital services effectively, IT organizations must have a dependable, accurate data center map of all assets, their dependencies, and information about how they support the business. Without this, they risk being overwhelmed by constant firefighting efforts to avoid IT problems that can lead to revenue loss, reduced profitability, brand damage, and unhappy customers going to the competition.
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4 Ways to Empower your IT Service Management

Find out how IT Service Management (ITSM) can bring order and relief to an overwhelmed IT department, giving the team more time to focus on big-picture initiatives and help drive the whole business faster.

In this eBook, Salesforce shares 4 elements of ITSM that are critical to IT empowerment, including:

  • Self-service options
  • Low–friction communication
  • Reporting and dashboards
  • A future-ready platform
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Empowering the Workforce

To help your enterprise achieve optimal productivity, you need to help people work smarter, faster, and more easily. This includes empowering people with intuitive access to the IT services, knowledge, and experiences they need—wherever and however they’re needed. This white paper discusses four key elements for modernizing service management, including:
  • Full mobile access to the service desk on any device
  • Consumerized self-service that fits the way people work
  • Embedded social collaboration and crowdsourcing
  • A user-centric experience that masks complexity
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IT Service Brokering for Dummies

Your business users want an easy to access, intuitive way to use the services IT provides. Discover how an IT service broker model can help you deliver a great experience for users and increase productivity for your business.

This ebook presents everything you need to know, including:

  • Trends and concepts redefining today’s IT
  • What to look for in an enterprise IT service brokering solution
  • Next-level methods for reducing costs and increasing productivity

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Reduce Audit Risk and Lower Costs with Data Center Discovery

To fulfill the strategic role expected of IT in the modern digital enterprise, it’s essential to take a holistic approach to asset management with full visibility into dependencies.

By applying discovery and dependency automation at scale to gain complete information into assets, configurations, and dependencies, IT can:

  • Respond to audits more quickly and accurately
  • Eliminate waste in the software budget
  • Make better decisions about data center consolidation and the cloud

Get Whitepaper

Lower Costs Without Risk by Gaining a Holistic View of Your Data Center

To ensure efficient, reliable, and secure operations, companies should go beyond infrastructure inventory and take a holistic approach to discovery to gain the deeper knowledge and understanding needed to make the right decisions in the data center. This white paper will explain how holistic data center discovery can help IT:

  • Gain full visibility and understanding of the data center environment
  • Effectively manage services, ensure performance and availability, and maintain compliance
  • Make informed decisions in the context of business impact
Get Whitepaper

4 Ways to Empower your IT Service Management

Find out how IT Service Management (ITSM) can bring order and relief to an overwhelmed IT department, giving the team more time to focus on big-picture initiatives and help drive the whole business faster.

In this eBook, Salesforce shares 4 elements of ITSM that are critical to IT empowerment, including:

  • Self-service options
  • Low–friction communication
  • Reporting and dashboards
  • A future-ready platform
Get Whitepaper

Ptak Associates Report: BMC’s NGT = DB2 Utilities for the 21st Century

In this analyst report, you’ll learn how the operational demands of the digital age will require next generation DB2 management technology that can optimize infrastructure performance and deliver excellent response to customers.
Read the report to:
  • Learn about the operational challenges of dynamic databases
  • Explore how next generation technology can enhance data management
  • See how BMC can cut DB2 management costs while improving application availability
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