Sponsor: Eurekos

Sysmex Reaches 100k+ Customers Worldwide with Transformational Product Training

In our case study, “Sysmex Reaches 100k+ Customers Worldwide with Transformational Product Training,” you’ll follow a remarkable journey of transformation and innovation that has propelled Sysmex, a global leader in healthcare technology, to new heights.

Uncover valuable insights in this case study about…

  • Addressing Resistance: How Sysmex tackled customer resistance with a mobile training app, bridging the gap between traditional and digital learning.
  • Global Rollout: How Sysmex’s successful EMEA program expanded globally, adapting to each region’s unique training needs.
  • Languages: How Sysmex, with a presence in over 190 countries, tackles the challenge of training diverse customers worldwide.
  • LMS Solution: How Sysmex leveraged the Eurekos Learning Management System (LMS) to revolutionize customer training, setting four primary business goals for success.
  • Training Challenges: The six key challenges Sysmex faced, from transitioning to digital learning to overcoming language barriers and accommodating growing demand.
  • High-Stakes Industry: How Sysmex, a provider of complex healthcare products, ensures customer satisfaction in the high-stakes life sciences industry.

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Sysmex Elevates Training Solutions with Eurekos Partnership

Challenge Sysmex needed to train hospital staff on their new instrument series XN, but training hospital staff can be a big challenge with varying schedules and employees that move around a lot. The training needed to begin when the product was at start-up but also when people needed to later access courses on-demand. Solution Sysmex selected the Eurekos LMS to roll out the training to Scandinavian hospitals. Results So far, they have successfully rolled out their online training to over 80 hospitals in Scandinavia. The results have been excellent so far:

  • The hospital employees have a much more advanced understanding of how to read charts and diagrams.
  • This solution has greatly improved customer service and Sysmex products are much better integrated into large hospitals.
  • The future goal is to take training to a higher level with more detail for certain functions and in additional languages for global customers.

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