Sponsor: Samanage

IT organizations across industries are consistently debating on whether or not ITIL makes sense for their teams. If you haven’t already implemented ITIL, should you? And, if you have already implemented ITIL, how do you update it to make sense for your evolving team? There is opportunity for you to transform some of the outdated aspects of the framework. In this white paper, we’ll discuss:

• The ITIL Legacy and Business Value
• The Current State of IT Organizations
• The Future of ITIL
• Making ITIL Work for You

Download this white paper to discover how you can put the ITIL framework into a place that is mutually beneficial.

ITIL works with best practices for IT project management, while providing the framework necessary for success. Many IT organizations have found success utilizing ITIL throughout their projects, however, there are many who have had little or no success. With so many frameworks and best practices available to IT for project success, where are the downfalls occurring?

Download this white paper to discover the 10 biggest mistakes happening in ITSM projects.

Today’s up-and-coming executives are expected to measure every aspect of their team’s work and provide insights to their own leaders. For today’s IT service and support leaders to be successful, there’s a critical need to not only measure, but to better understand how to go about it.

There are a few different ways you can provide visibility to your leadership team:

• IT Asset Management
• IT Service Desk
• Actionable Insights
• Performance Improvement
• Customer Satisfaction

Download this white paper to understand how IT service and support has the unique opportunity to track and report on their performance, showcasing the value of continuous improvement.