Sponsor: TeamSupport

B2B Customer Support Software – The Journey from Discovery to Onboarding and Beyond

Customer service organizations must rethink their cultures, staffing practices, and measures of success to best support the new workforce. That's according to the Forrester report on 2020 customer service megatrends. Doing so will take a reimagination of your current strategy and the way you measure success. On the customer's terms, not yours.

This is particularly important when it comes to B2B (business-to-business) customer support, where the customer is a more complex entity. They are also high value than B2C (business-to-consumer) customer. Which means that if your customer support falls short, the cost of losing that customer has a much higher negative impact to your organization.

This eBook provides a step-by-step guide to:

  • Understanding why now is the time to change your B2B customer support software.
  • How to choose the right B2B customer support software solution for your business.
  • Ensuring a successful implementation process.
  • Knowing what to expect after onboarding.
  • Tools and resources that empower B2B customer support teams to get the most benefit out of their software solution.

Download this eBook to learn more.

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Customer Success Story – QC Software offers warehousing and distribution solutions while building business relationships that last a lifetime

QC Software was founded in 1996 on a vision to provide a standard supply chain automation solution that was modular, easy to configure, platform independent, and economical. Today the company has grown to be a leading innovative software solutions provider for warehousing and distribution, streamlining supply chain operations with the lowest total cost of ownership in the industry. The team at QC Software works closely with customers and partners to design, develop, market, install, and support the best possible WES/WCS solutions.

With the inherent belief that a satisfied customer is its greatest asset, QC Software is committed to providing the necessary tools for improving businesses by designing effective software for warehouse and distribution execution and control systems.

And it’s all based on integrity and value meant to last a lifetime.

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Customer Support Transformation – The Guide to Essential Practices and Metrics

TeamSupport recently issued a major industry report in collaboration with ServiceXRG called Customer Support Transformation: The Guide to Essential Practices and Metrics. This report examines important trends in customer support delivery and offers tangible guidance for customer support and service professionals to meet growing expectations of both customers and company executives.

This report examines:

  • Customer demand for Support services.
  • Practices companies use to manage and respond to customer Support requests.
  • Metrics and measurements for Support.
  • Benchmarks to indicate current performance levels.
  • Strategies and practices to scale Support.
  • New challenges and opportunities for Support.

Download the report to learn more.

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