The most beloved and successful brands see the interaction a customer has with a company's digital presence, including websites, mobile apps, AI apps, and other digital channels as a strategic imperative. Superior digital experiences lead to increased customer satisfaction, loyalty, and ultimately, better business outcomes. Conversely, poor digital experiences can result in lost customers, negative reviews, and decreased revenue.

To provide seamless, fast, and reliable interactions across various digital experiences, companies need sophisticated monitoring and observability tools to ensure systems are running optimally and issues are addressed proactively.

Observability is critical for developers. It gives them the real-time visibility and insights they need to stay productive and avoid incidents. But observability isn’t just for engineering teams. For C-level executives, visibility into user experience and customer journeys is top of mind, New Relic is able to show these key performance indicators (KPIs) in easy to understand dashboards.

Here are five examples of the executive-level benefits of New Relic, as told by the customers themselves.

Organizations are managing a more diverse array of infrastructure than ever, which increases security, risk, and compliance concerns and affects service-level metrics. Monitoring and observability help address these concerns. However, monitoring is fragmented and significant data is unmonitored. Even so, as cloud, cloud-native, and open-source adoption, usage, and spending continue to increase, so do observability deployment and budget plans. Unfortunately, pricing and billing can be a barrier to achieving observability.

This white paper provides in-depth research about what makes observability a priority. It reviews how digital transformation is driving observability as organizations continue to shift workloads to multi- and hybrid-cloud environments and adopt open-source and cloud-native technologies, including containers, microservices, and serverless.

To achieve this goal, first, you need a single observability platform that informs how your underlying infrastructure impacts your application performance. Second, you need a cultural shift that embraces end-to-end observability—inclusive of people, processes, and tools. The ultimate goal is to achieve full-stack observability so you can detect and resolve issues quickly while minimizing impacts on your teams and customers.

If you want to build, deploy, and operate high performing services, while reducing high tooling and engineering costs, this ebook is for you. You’ll discover how to achieve application performance monitoring (APM) and infrastructure monitoring from a single observability platform that enables you to:

• Lessen revenue loss as a result of downtime.
• Reduce tool sprawl.
• Remediate performance issues quickly to minimize customer impact.