Catalogs & e-Commerce Built for Industry
Elevate your business with a powerful online catalog.
Deliver comprehensive quoting and e-commerce functionality, improve access to your products & provide the best-in-class purchasing experience to your customers.
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Black Friday Chatbot via Google Dialogflow
Our client is one of the regional leaders within the e-commerce industry and wanted to remain anonymous for this case study. Despite having an expanded call center team, they were challenged to manage their increasing traffic during Black Friday. Increasing the number of agents was just insufficient, costly, and not sustainable.
To better manage the increasing call volume, reduce agents’ stress and decrease customer complaints in the most efficient and effective way, the client needed a chatbot that would understand customer requests and provide solution.
As a solution, Call Center Studio designed a Chatbot using Google’s Dialogflow to automatically handle repetitive requests.
<img src = "https://library.slashdotmedia.com/wp-content/uploads/2021/12/Black-Friday-Chatbot-via-Google-Dialogflow.jpg"
Whitepaper – Modernize retail customer engagement with APIs
eCommerce offers consumers new ways to interact with traditional retailers, resulting in changed consumer preferences – 63% of customers today would switch brands for a better connected experience, and 75% want personalized offers based on purchase history. Traditional retailers need to consider how to build a new digital retail platform strategy within their business models to engage with consumers and help maintain their competitive edge.
Read this whitepaper to learn:
- A 4-step strategy for retailers to build a retail digital platform strategy with APIs.
- The role APIs can play in optimizing consumer journey personalization and creating new revenue channels.
- How a leading fast food company created a unified consumer experience by adopting a platform-based business model.
Whitepaper – Modernize retail customer engagement with APIs
eCommerce offers consumers new ways to interact with traditional retailers, resulting in changed consumer preferences – 63% of customers today would switch brands for a better connected experience, and 75% want personalized offers based on purchase history. Traditional retailers need to consider how to build a new digital retail platform strategy within their business models to engage with consumers and help maintain their competitive edge.
Read this whitepaper to learn:
- A 4-step strategy for retailers to build a retail digital platform strategy with APIs.
- The role APIs can play in optimizing consumer journey personalization and creating new revenue channels.
- How a leading fast food company created a unified consumer experience by adopting a platform-based business model.
Whitepaper – Modernize retail customer engagement with APIs
eCommerce offers consumers new ways to interact with traditional retailers, resulting in changed consumer preferences – 63% of customers today would switch brands for a better connected experience, and 75% want personalized offers based on purchase history. Traditional retailers need to consider how to build a new digital retail platform strategy within their business models to engage with consumers and help maintain their competitive edge.
Read this whitepaper to learn:
- A 4-step strategy for retailers to build a retail digital platform strategy with APIs.
- The role APIs can play in optimizing consumer journey personalization and creating new revenue channels.
- How a leading fast food company created a unified consumer experience by adopting a platform-based business model.
Testing Essentials for the Age of Agile
According to Atlassian, 80% of all software organizations now practice a form of agile. However, three quarters of enterprises and over half of technology firms do not concurrently test code during sprints, causing bottlenecks in the release process.
Many companies have begun to invest in automation to fill the gaps, but it still only accounts for 15% of software testing. Watch the webinar to discover the essential steps in mastering an automation strategy and how to keep up with the demands of agile development, saving you valuable time and resources.
WHAT YOU'LL LEARN
- How to build a cost-effective QA strategy for agile development.
- The essential steps to get started with test automation and how to accelerate the process.
- When to use automation vs. manual testing and how to find the right balance.
- Agile best practices and pitfalls to avoid.
Testing Essentials for the Age of Agile
According to Atlassian, 80% of all software organizations now practice a form of agile. However, three quarters of enterprises and over half of technology firms do not concurrently test code during sprints, causing bottlenecks in the release process.
Many companies have begun to invest in automation to fill the gaps, but it still only accounts for 15% of software testing. Watch the webinar to discover the essential steps in mastering an automation strategy and how to keep up with the demands of agile development, saving you valuable time and resources.
WHAT YOU'LL LEARN
- How to build a cost-effective QA strategy for agile development.
- The essential steps to get started with test automation and how to accelerate the process.
- When to use automation vs. manual testing and how to find the right balance.
- Agile best practices and pitfalls to avoid.
Essential Guide To Agile Testing
The speed and adaptability of agile development is no longer a competitive advantage - it is a requirement. According to Atlassian, 80% of all software organizations now practice agile.
In spite of this need for agile, running an effective process remains rare. The rapid nature of agile often forces developers to choose between functionality and quality. But, you don’t need to. All you need to do is adjust your approach to testing.
Is The QA Lab Dead?
The traditional QA lab cannot keep up with the demands of modern software development, unable to keep pace with developer speeds, cover the necessary level of devices and real-life use cases, and account for the entirety of an omnichannel experience.
Many organizations are opening their pockets to resolve these inefficiencies, but money alone won’t solve a traditional lab’s shortcomings. To succeed, organizations must adopt a new philosophy around QA.
3 Ways Your Users’ Feedback can Boost Your Bottom Line
With so many competing apps and websites offering comparable products and services, the battleground on which brands compete has shifted away from what they are providing, to how they are providing it.
Leveraging user feedback early and often across the entire software development lifecycle guarantees the user experience you are providing reflects the same high level of quality you’ve established with your products and services. When you can differentiate your brand through your user experience - and improve your teams’ efficiency - your bottom line will reap the benefits.
3 Ways Your Users’ Feedback can Boost Your Bottom Line
With so many competing apps and websites offering comparable products and services, the battleground on which brands compete has shifted away from what they are providing, to how they are providing it. Leveraging user feedback early and often across the entire software development lifecycle guarantees the user experience you are providing reflects the same high level of quality you’ve established with your products and services. When you can differentiate your brand through your user experience, and improve your teams’ efficiency, your bottom line will reap the benefits.
Is The QA Lab Dead?
The traditional QA lab cannot keep up with the demands of modern software development, unable to keep pace with developer speeds, cover the necessary level of devices and real-life use cases, and account for the entirety of an omnichannel experience.
Many organizations are opening their pockets to resolve these inefficiencies, but money alone won’t solve a traditional lab’s shortcomings. To succeed, organizations must adopt a new philosophy around QA.
Essential Guide To Agile Testing
The speed and adaptability of agile development is no longer a competitive advantage - it is a requirement. According to Atlassian, 80% of all software organizations now practice agile.
In spite of this need for agile, running an effective process remains rare. The rapid nature of agile often forces developers to choose between functionality and quality. But, you don’t need to. All you need to do is adjust your approach to testing.
Using Digital Experience Monitoring for Cloud Performance Management
There’s a lot of talk about migrating applications to the cloud and managing the cloud’s performance, but what exactly does this mean? While we seem to be entering an era of “everything-as-a-service,” cloud services are typically divided into three broad categories: software as a service (SaaS), infrastructure as a service (IaaS), and platform as a service (PaaS).