The speed and adaptability of agile development is no longer a competitive advantage - it is a requirement. According to Atlassian, 80% of all software organizations now practice agile.
In spite of this need for agile, running an effective process remains rare. The rapid nature of agile often forces developers to choose between functionality and quality. But, you don’t need to. All you need to do is adjust your approach to testing.
The traditional QA lab cannot keep up with the demands of modern software development, unable to keep pace with developer speeds, cover the necessary level of devices and real-life use cases, and account for the entirety of an omnichannel experience.
Many organizations are opening their pockets to resolve these inefficiencies, but money alone won’t solve a traditional lab’s shortcomings. To succeed, organizations must adopt a new philosophy around QA.
With so many competing apps and websites offering comparable products and services, the battleground on which brands compete has shifted away from what they are providing, to how they are providing it.
Leveraging user feedback early and often across the entire software development lifecycle guarantees the user experience you are providing reflects the same high level of quality you’ve established with your products and services. When you can differentiate your brand through your user experience - and improve your teams’ efficiency - your bottom line will reap the benefits.
With so many competing apps and websites offering comparable products and services, the battleground on which brands compete has shifted away from what they are providing, to how they are providing it. Leveraging user feedback early and often across the entire software development lifecycle guarantees the user experience you are providing reflects the same high level of quality you’ve established with your products and services. When you can differentiate your brand through your user experience, and improve your teams’ efficiency, your bottom line will reap the benefits.
The traditional QA lab cannot keep up with the demands of modern software development, unable to keep pace with developer speeds, cover the necessary level of devices and real-life use cases, and account for the entirety of an omnichannel experience.
Many organizations are opening their pockets to resolve these inefficiencies, but money alone won’t solve a traditional lab’s shortcomings. To succeed, organizations must adopt a new philosophy around QA.
The speed and adaptability of agile development is no longer a competitive advantage - it is a requirement. According to Atlassian, 80% of all software organizations now practice agile.
In spite of this need for agile, running an effective process remains rare. The rapid nature of agile often forces developers to choose between functionality and quality. But, you don’t need to. All you need to do is adjust your approach to testing.
There’s a lot of talk about migrating applications to the cloud and managing the cloud’s performance, but what exactly does this mean? While we seem to be entering an era of “everything-as-a-service,” cloud services are typically divided into three broad categories: software as a service (SaaS), infrastructure as a service (IaaS), and platform as a service (PaaS).
SaaS was one of the first cloud solutions to hit the market. It provides the ability to consume information through a browser or API. IT teams don’t have to manage applications, hardware, security, or storage; the vendor manages everything. Users subscribe to a SaaS service on a recurring basis and can easily scale. There are SaaS solutions for every function and department within an organization. Thousands of SaaS applications are on the market today covering everything from managing social media posts to video conferencing to obtaining signatures on contracts.
As distributed systems evolved, so did the need for protocols that would act as a common platform for communication among independent systems. The introduction of HTTP as the data communication protocol underpinning the web paved the way for processes that enabled disparate applications to talk to each other. Application Programming Interfaces or APIs provided the building blocks for such processes.
So, what are API's?
As distributed systems evolved, so did the need for protocols that would act as a common platform for communication among independent systems. The introduction of HTTP as the data communication protocol underpinning the web paved the way for processes that enabled disparate applications to talk to each other. Application Programming Interfaces or APIs provided the building blocks for such processes.
Just because you’re a regional insurer doesn’t mean that your customers have lower expectations of you when it comes to the claim experience. They expect the same kind of support and transparency from you that from your larger, well-resourced competitors deliver.
To achieve a great experience, claims professionals need to understand their customers better, how they navigate the claims journey, and the communications that will cost-effectively drive great claims experiences.
In this webinar, Forrester Research and Quadient will discuss:
Join our guest Ellen Carney, principal analyst serving ebusiness & channel strategy professionals at Forrester and Andi Dominguez, Product Marketing at Quadient, for a live webinar discussing the business impact of a great claims experience.
Customer communication management (CCM) solutions provide a powerful example of how use of advanced technology that incorporates cloud delivers capabilities that are needed today and also provides businesses that are looking to manage omnichannel requirements spanning electronic systems and high print volumes with the capacity to achieve – in the language of digital transformation – “enterprise-wide automation spanning multiple functions and modernizing of current processes & supporting infrastructure to achieve previously unattainable or unimaginable outcomes.
This report is designed to provide an overview of the current solution provider marketplace for document management/enterprise content management (ECM) systems and document creation/customer communication management (CCM) solutions. It is also designed to assist both property/casualty and life/health/annuity insurers in drawing up their shortlists of potential providers based on vendor market position and offering details.
These reports do not render judgment, since the fit between a potential provider and an insurer will be determined by the specific situation and needs of that insurer. Novarica provides these types of advisory consultations to more than 100 insurer clients through its retained advisory services.
For a long time, insurance companies were in the driver’s seat when it came to customer communications. Not anymore. A combination of rapidly expanding digital technology and changing demographics has transformed the interactive landscape and the customer engagement model.
Digital consumers are changing the rules of the game. The customer is now in control more than ever before, with numerous purchasing options, vast online research tools and multiple touch points. For many transactions, consumers increasingly prefer digital channels, which make content universally accessible by mixing media (graphics, text and video), tailoring messages (providing discounts, location or demographic information) and adding social connectivity (allowing communities or friends to build around themes and needs).
This paper will explore the significant shift in consumer communication expectations, the traditional hurdles that insurers face and how these can be overcome with a broad CCM vision based on practical, achievable business goals. The fact is that insurers have not kept pace with rapidly emerging customer needs. It is critical to be relevant and speak to the customer in their voice. If you can’t communicate with customers in the way they want, someone else will.
Quadient® Correspondence is a subscription-based SaaS solution that enables insurers to create, approve and deliver regulatory compliant, accurate and personalized claims correspondence to customers across print and digital channels, with no reliance upon IT.
Quadient Correspondence was designed and priced for insurers who want to further their transformation to digital, but don’t have the resources to invest in an end-to-end customer communications management (CCM) solution.
Many organizations have separate tools, teams and third parties dedicated to designing and creating content for mobile, web, and print communications. This results in duplication of efforts, inconsistency and compliance risk. Inspire enables you to create timely, contextual, personalized and accurate communications for all channels from one intuitive interface. This eliminates the need for multiple siloed teams, reduces risk and ensures a seamless customer experience.
Our technology is fully integrated with Guidewire InsuranceSuite™. It also integrates with your existing legacy IT systems and offers flexible implementation options including on premise, hybrid and cloud applications. Inspire makes it easy to leverage existing templates, archived content, and data from your core systems to create highly personalized, timely and accurate communications across all channels.