Forrester Report: Artificial Intelligence with the Human Touch

Blend AI with Human Agents to Improve Both Customer and Agent Satisfaction

Artificial intelligence (AI) can’t replicate the human touch, but it can ease your agents’ burden by handling many simple, repetitive requests. A new Forrester Consulting paper offers a look at the strengths and weaknesses of both AI and humans independently, yet how blending them together can give your customers the seamless end-to-end experience they expect.

See how enterprises around the world use AI to improve customer service and uncover new revenue streams, the challenges they overcame, and why a blended solution with live agents makes sense.

Download the paper to learn three key recommendations on using AI to improve agent productivity, agent satisfaction, and customer satisfaction.

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Forrester Report: Artificial Intelligence with the Human Touch

Blend AI with Human Agents to Improve Both Customer and Agent Satisfaction

Artificial intelligence (AI) can’t replicate the human touch, but it can ease your agents’ burden by handling many simple, repetitive requests. A new Forrester Consulting paper offers a look at the strengths and weaknesses of both AI and humans independently, yet how blending them together can give your customers the seamless end-to-end experience they expect.

See how enterprises around the world use AI to improve customer service and uncover new revenue streams, the challenges they overcame, and why a blended solution with live agents makes sense.

Download the paper to learn three key recommendations on using AI to improve agent productivity, agent satisfaction, and customer satisfaction.

View Now

Best Practices to Effectively and Efficiently Deploy PCs and Other Assets

How can IT put PCs in the hands of their users without draining staff time and resources? IDC has put forth a deployment optimization model to help IT organizations understand how to deploy systems in less time, with fewer resources, and with better results. The model provides plenty for IT professionals to think about, including the wisdom of leaving some or all of the tasks to deployment experts who deploy PCs all day, every day.

Join this on demand webcast today to learn about IDC’s view of the PC market, powered by Intel® Core™ processors, where it is headed, and best practices associated with their deployment optimization model.

Speakers:

  • Rob Brothers, IDC, Program Vice President, Software and Hardware Support and Deployment Services
  • Jason Christensen, Dell EMC, Product Manager

Join this on demand webcast from Dell and Intel® today

Intel Inside®. Powerful Productivity Outside.

Intel, the Intel Logo, Intel Inside, Intel Core, and Core Inside are trademarks of Intel Corporation or its subsidiaries in the U.S. and/or other countries

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Top 10 Common Payroll Pitfalls and How to Avoid Them (White Paper)

Read the guide that will help you knock out time-consuming and costly payroll errors.

Even small payroll mistakes can lead to big headaches—such as regulatory fines, penalties, and damaged employee relationships. But by following some simple best practices, you can easily avoid common slip-ups regarding compliance rules and regulations, taxable fringe benefits, year-end preparation, and much more!

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Top 5 Talent Acquisition Trends

You know the importance of finding the right people for the job. Talent is the fuel that powers your organization at every step.

But the landscape of talent acquisition today is very different from that of just five years ago, and compelling new trends that go beyond traditional recruiting practices are taking hold. In this exclusive report, discover how embracing personalization, Big Data, and more in your talent acquisition process can future-proof recruiting at your company.

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Smarter Strategies for Greener HR & Payroll

"Going Green" is at the top of just about every progressive company's priority list. Find out how HR and payroll professionals are leading the charge to decrease waste, shrink their organization's environmental footprint, and lower costs.

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Mastering People-Centric Payroll

Quite simply, an employee’s paycheck is the foundation of their livelihood—all the more reason to ensure that the process is performed accurately each and every pay period. Now that payroll has evolved beyond the reach of simple compensation, teams are now tasked with annual W-2 processing, filing and reporting tax information, maintaining accurate records for reporting, and more. So, how does a payroll department address this responsibility owed to their people, especially as their employee base continues to grow by the thousands?

In Mastering People-Centric Payroll we take a look at one payroll manager’s journey to improving the payroll process of their organization. Faced with complex HCM challenges including a dispersed workforce with multiple local tax regulations, massive growth through acquisition, and high administrative demand due to disjointed technologies, a new and more comprehensive HCM solution was needed.

Download this whitepaper and find out how this organization was able to create an environment for a more strategic payroll department while simultaneously empowering their people company-wide.

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Improving Profitability through Better HCM

Human capital accounts for 50-60% of variable costs within a company, but this area rarely gets the attention it deserves. Case studies have shown a 34% increase in sales per employee and 43% higher profits per employee as a direct result of leveraging a single best-in-class human capital management (HCM) solution for all aspects of the employment lifecycle.

Industry leaders such as Texas Roadhouse, First Horizon National Corporation and more have already harnessed comprehensive HR, payroll, and talent management to realize results like these along with reduced paper waste, more efficient workflows and fewer tech support calls.

Discover how cloud-based people management can boost your profits.

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HR’s Secret Weapon: The Power of Big Data

Big Data is more than a buzzword. Rich, accurate data is constantly being amassed from more sources at a faster rate than ever before. In fact, 2.5 exabytes (that’s 2.5 quintillion bytes) of data are produced every single day. Business intelligence is evolving to provide proactive, actionable insights rather than simply identifying current trends.

Now is the time for HR professionals to leverage this unprecedented wealth of people data and empower their organizations to make fact-based, technology driven decisions for strategic growth.

Get the full scoop on the future of Big Data today.

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Closing the IT Delivery Gap

IT decision makers told us in the 2017 Connectivity Benchmark Report that they were finding it harder than ever to achieve their digital transformation goals. There is a delivery gap between what the business is asking IT teams to deliver and what can actually be accomplished. How can this IT delivery gap be closed?

Read this whitepaper to find out:

  • Why the IT delivery gap will only get worse
  • What to do to close the IT delivery gap
  • Case studies of organizations that made their IT teams more productive and scale faster
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