Forrester Consulting recently examined the total economic impact and potential return on investment (ROI) enterprises may realize by deploying On-Demand Identity and Access Management service. For this study, Forrester conducted an interview with one existing Okta customer. The analysis showed that Okta benefited the organization's IT staff with productivity savings from automated provisioning and deprovisioning and with reduction of service desk requests due to password resets and forgotten URLs. Users saw increased productivity because of improved access to applications from any device in any location. The analysis found that the interviewed organization of 1,100 employees experienced the risk-adjusted ROI, costs, and benefits shown in detail in this paper.