The Ultimate Shoppable Media Guide: Drive Sales & Maximize ROI

Traditional digital media drives clicks, but not always sales.

As retail media networks grow and DTC acquisition costs rise, brands are under pressure to prove real revenue impact from every campaign. Yet many teams still struggle with disconnected channels, limited attribution, and poor visibility into what actually drives purchases.

Inside the guide, you’ll learn how to:

  • Turn ads, video, social, CTV, and influencer content into direct paths to purchase
  • Let shoppers choose their preferred retailer without channel conflict
  • Measure true performance with retailer-level purchase intent and attribution
  • Optimize campaigns using first-party data instead of proxy metrics
  • Align brand, media, and eCommerce teams around revenue outcomes

Whether you’re launching new products, scaling retail partnerships, or trying to prove media ROI, this guide shows how leading brands are making every impression count.

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The UK Buyer’s Guide to 3D Room Planners

With shoppers expecting realistic, personalised product visuals, 3D room planning technology has become essential for enterprise furniture retailers. This guide explores how 3D planners help customers visualise complete spaces, improve buying confidence, and drive higher in-store and online conversions.

In this guide, you'll learn how retailers are using 3D planners to:

  • Enhance free design services: Create accurate 2D and 3D floor plans that help shoppers imagine furniture in their own space.
  • Increase transaction size: Upsell full-room solutions through personalised digital merchandising and product grouping.
  • Improve shopper confidence: 68% of furniture buyers prefer stores offering 3D visualisation services like room planners.
  • Streamline design workflows: Use accurate real-time geometry, lighting, and layout updates that support both customers and professional designers.
  • Centralise 3D content: Reduce vendor sprawl by managing visual assets across room planners, configurators, WebAR, and renders in one ecosystem.
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The US Buyer’s Guide to 3D Room Planners

Buyers expect to see how furniture fits and looks before they commit. This buyer’s guide walks enterprise retailers and manufacturers through selecting a 3D room planning platform that delivers fast floorplan creation, photoreal HD renders, and turnkey integrations with PIM/ERP for consistent omnichannel experiences.

Inside, you'll learn:

  • Key features to require: flexible floorplan tools, real-time 3D realism, and high-definition renders for polished proposals.
  • Operational benefits: vendor consolidation and reusable 3D assets that reduce manual work and support multiple channels.
  • Integration musts: PIM, inventory, add-to-cart, and SSO to ensure accurate pricing and seamless checkout.
  • Business impact: improved buyer confidence and measurable uplift in AOV and conversions.

Enterprise retailers using integrated 3D room planners see stronger engagement and higher order values—this guide gives you the checklist and vendor criteria to select the platform that fits your catalog, channels, and timeline.

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The Modern Distributor’s Guide to Omnichannel B2B Commerce

The B2B distribution world has crossed a digital threshold. Buyers expect the same seamless, self-service experience they get from Amazon—but with the precision and personal touch only a distributor can provide. If your channels aren't connected, your customer experience and your margins are at risk.

This guide explains how forward-thinking distributors are unifying sales, operations, and customer experience to drive the next wave of growth.

Inside, you will learn:

  • Why Omnichannel is Today's Baseline: Digital channels now drive nearly half of all B2B revenue, and 80% of buyers have switched suppliers due to poor digital service.
  • The Three Pillars of Success: How to build a strategy based on a Single Source of Truth, a Consistent Buyer Experience, and Empowered Field Sales.
  • The Modern Tech Stack: See how Pepperi integrates with your ERP (SAP, NetSuite, Dynamics) to unify field sales, B2B eCommerce, and mobile ordering in one platform.
  • The Transformation Roadmap: A phased approach to integrate your ERP, launch channels, and achieve continuous optimization, often going live in weeks, not months.

Automation and integration are no longer "nice to have"—they're how you protect profit and build loyalty. Download the guide to assess your omnichannel readiness now.

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The UK Buyer’s Guide to 3D Room Planners

With shoppers expecting realistic, personalised product visuals, 3D room planning technology has become essential for enterprise furniture retailers. This guide explores how 3D planners help customers visualise complete spaces, improve buying confidence, and drive higher in-store and online conversions.

In this guide, you'll learn how retailers are using 3D planners to:

  • Enhance free design services: Create accurate 2D and 3D floor plans that help shoppers imagine furniture in their own space.
  • Increase transaction size: Upsell full-room solutions through personalised digital merchandising and product grouping.
  • Improve shopper confidence: 68% of furniture buyers prefer stores offering 3D visualisation services like room planners.
  • Streamline design workflows: Use accurate real-time geometry, lighting, and layout updates that support both customers and professional designers.
  • Centralise 3D content: Reduce vendor sprawl by managing visual assets across room planners, configurators, WebAR, and renders in one ecosystem.
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The US Buyer’s Guide to 3D Room Planners

Buyers expect to see how furniture fits and looks before they commit. This buyer’s guide walks enterprise retailers and manufacturers through selecting a 3D room planning platform that delivers fast floorplan creation, photoreal HD renders, and turnkey integrations with PIM/ERP for consistent omnichannel experiences.

Inside, you'll learn:

  • Key features to require: flexible floorplan tools, real-time 3D realism, and high-definition renders for polished proposals.
  • Operational benefits: vendor consolidation and reusable 3D assets that reduce manual work and support multiple channels.
  • Integration musts: PIM, inventory, add-to-cart, and SSO to ensure accurate pricing and seamless checkout.
  • Business impact: improved buyer confidence and measurable uplift in AOV and conversions.

Enterprise retailers using integrated 3D room planners see stronger engagement and higher order values—this guide gives you the checklist and vendor criteria to select the platform that fits your catalog, channels, and timeline.

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The State of ChatBots

On one hand, skeptics were wrong about the longevity of chatbot technology.

The hype has not evaporated. Organizations remain fixated on leveraging AI-driven bots within their customer experiences. Technology companies and their backers continue to invest heavily into the chatbot space. The market remains confident in the technology's potential.

This special report reveals the framework for that test. It explores the questions you need to ask-and the steps you need to take-to truly harness the power of chatbot technology.

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5 Keys: Effortless, Personal, Omnichannel Cloud Customer Service

“Omnichannel is the key to effortless and personal cloud customer service, yet Gartner and IQPC estimate that only 5% of companies offer true omnichannel".

So how do you get started? Here is a quick overview of what true omnichannel looks like, plus five keys for putting effortless and personal omnichannel customer service in play at your company, whether it’s big or small.

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5 Keys: Effortless, Personal, Omnichannel Cloud Customer Service

“Omnichannel is the key to effortless and personal cloud customer service, yet Gartner and IQPC estimate that only 5% of companies offer true omnichannel".

So how do you get started? Here is a quick overview of what true omnichannel looks like, plus five keys for putting effortless and personal omnichannel customer service in play at your company, whether it’s big or small.

Get Whitepaper

Executive Brief: Mitigate Avaya risk and future-proof your customer experience

Overcome the obstacles of your legacy Avaya contact center

Your customers expect seamless, personalized interactions across digital and voice channels. Yet, delivering this level of customer experience is a struggle with a legacy Avaya contact center that was never intended to support this level of engagement. This challenge has been made even more complex with the financial uncertainty of Avaya.

Establish a solid foundation to support your success by moving to an omnichannel environment. With an open, stable and proven customer experience platform, you can manage your short-term risks while meeting the needs of your customers today and tomorrow.

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CRM First: Laying the Groundwork for Outcome Focused AI

Most sales & service organization find themselves with a hodge-podge of different systems, applications and procedures. Every sale, every deal, becomes way too complicated, creating unnecessary delays and errors. They wish they could start all over with a clean sheet of paper and do it right the next time.

Well, welcome to the world of true omnichannel engagement, powered by CaféX and Microsoft Dynamics 365 with Live Assist.

Read Sheila McGee-Smith’s whitepaper on how the leaders in CRM & customer engagement combined forces to make it happen for District M

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Omni-Channel Customer Care: How to Deliver Context-Driven Experiences

Aberdeen research shows that technology tools are among the top factors influencing agents’ ability to meet and exceed customer expectations. Of the tools agents use, agent desktop is arguably the most important one. This report highlights the business value companies observe by optimizing the agent desktop. It’ll also illustrate the key activities and technologies contact centers use to empower agents and help them succeed in creating happy customers.

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Bringing Omnichannel to Microsoft Dynamics 365

Bridging the Gap between Customer Demand and Existing Technology

In the blink of an eye, the world of customer care has changed. Dialing a toll-free number to connect to a live contact center agent is rarely anyone’s first choice as consumers increasingly embrace digital alternatives. Reminiscent of the introductory sequence to the popular television show “The Big Bang Theory,” where the history of the world is shown in a 20 second sequence, customer care’s progress from the simple phone call to today’s omnichannel world has happened in less than a generation

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Executive Brief: Mitigate Avaya risk and future-proof your customer experience

Overcome the obstacles of your legacy Avaya contact center

Your customers expect seamless, personalized interactions across digital and voice channels. Yet, delivering this level of customer experience is a struggle with a legacy Avaya contact center that was never intended to support this level of engagement. This challenge has been made even more complex with the financial uncertainty of Avaya.

Establish a solid foundation to support your success by moving to an omnichannel environment. With an open, stable and proven customer experience platform, you can manage your short-term risks while meeting the needs of your customers today and tomorrow.

View Now

Frost & Sullivan: Customer Engagement is Ripe for Change

Is Your IT Team Ready to Enable Digital Transformation?

Customers want fast access to information and immediate problem resolution on any device, from any location, at any time. It’s up to IT to build the foundation for this digital transformation that is increasingly becoming more cloud-based.

An omnichannel contact center platform gives you a single, integrated view of the entire customer journey. And as a cloud-based solution, IT has the flexibility to deploy advanced features fast and cost-efficiently.

Read this white paper from Frost & Sullivan for a pragmatic approach to:

  • Identify process changes and goals with lines of business
  • Benchmark your current infrastructure and technology gaps
  • Consider cloud omnichannel solutions for easier deployments and simple scalability
Get Whitepaper