Pandemic to Plan: 4 Steps to setting up your remote IT Help Desk

At a time of global pandemic and social distancing, a fully remote workforce is the “new normal” for nearly all organizations. Is your IT help desk fully empowered to provide fast and efficient remote support for today and the future?

In this LogMeIn guide, learn how to set up a successful, flexible and future-proof remote IT help desk to thrive in today's new normal.

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Help Desks in the New Normal

Covid has changed everything. Especially how we work.

Helpdesks are being forced to work in ways they never have before and adjust on the fly as they try to create sustainable strategies for the new normal.

In this infographic with LogMeIn, we partnered with IDG to poll a total of 119 ITDMs to understand the impact of increased remote work on IT helpdesks.

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Mobile Support: Are Your Employees Getting What they Need?

When it comes to supporting mobile devices in the workplace, it all comes down to one thing: employees. Employees are using their own personal devices (or similar corporate devices) at work much more frequently, and they expect the same level of mobile support in the corporate world as they receive in the consumer one. Deliver anything less and companies risk taking a hit on employee productivity and job satisfaction.

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Buyer’s Guide to Choosing the Right Remote Support Tool

More and more organizations are looking to implement an intuitive remote support solution that gives support professionals on-demand productivity and provides quick resolutions to the ever-evolving set of pains that bedevil support teams today. But choosing the best remote support solution can be a challenge, especially as user expectations grow and systems become more complex and offer more options and features.

This buyer’s guide can help you select the remote support tool that will work best for your organization. With more than 15 years of experience, LogMeIn delivers remote support solutions with key features and functionalities that make us the market leader in the remote support space.

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Remote Buyers Guide

More and more organizations are looking to implement an intuitive remote support solution that gives support professionals on-demand productivity and provides quick resolutions to the ever-evolving set of pains that bedevil support teams today. But choosing the best remote support solution can be a challenge, especially as user expectations grow and systems become more complex and offer more options and features.

This buyer’s guide can help you select the remote support tool that will work best for your organization. With more than 15 years of experience, LogMeIn delivers remote support solutions with key features and functionalities that make us the market leader in the remote support space.

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Mobile Support: Are your employees getting what they need?

When it comes to supporting mobile devices in the workplace, it all comes down to one thing: employees. Employees are using their own personal devices (or similar corporate devices) at work much more frequently, and they expect the same level of mobile support in the corporate world as they receive in the consumer one. Deliver anything less and companies risk taking a hit on employee productivity and job satisfaction.

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eBay Scales Up Mobile Marketing with AppsFlyer

In the early days of eBay’s mobile marketing efforts, the team chose a basic attribution setup that enabled them to connect with a handful of advertising partners. Every such integration required extensive resources from eBay, an investment of numerous man-hours by multiple teams.

eBay’s business goals for their mobile app matured over time, requiring a more elaborate, scalable, agile attribution provider. The solution that answered their needs was AppsFlyer, offering self-serve access to an ecosystem of over 5,700 advertising and technological partners. AppsFlyer enabled eBay to integrate quickly with multiple partners around the world, test the value of each and optimize quickly.

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“Not Your Father’s” Online Video Platform

Online video platforms (OVPs) first launched in the late 1990s and early 2000s with a similar promise to the once-iconic automobile brand: “Not your father’s Oldsmobile” campaign. However, as OVPs evolved, partly to address our insatiable appetite for video, they became more and more complex. Tools for every step of the video-delivery process—from ingestion to storage to encoding, and so forth—came with their own set of shiny knobs and dials. Configurations and procedures for even trivial tasks required a study of user manuals, causing disenchantment, stress, and aversion all around. Cloudinary is excited to be launching new, game-changing video-management capabilities today to tackle that challenge.

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Cloudinary is Money for Mediavine, Simplifying Video Management

As the exclusive ad manager for more than 3,900 digital publishers, Mediavine relies on video for monetizing content. Unsatisfied with the way ad networks were run, Mediavine saw an opportunity to break free from the burdens and constraints of legacy ad networks by creating its own ad management service.

Learn how Mediavine was able to streamline their developer workflow, optimizing video performance and reducing bandwidth usage.

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Cloudinary Helps Hinge Keep Modern Romance Real

Hinge, the relationship app, is taking a different approach to online dating. Instead of encouraging casual dating, the Hinge app is designed to help individuals build meaningful relationships. With Hinge, users can upload both photos and short videos intended to help them strike up two-way conversations that foster stronger connections and turn virtual connections into real romance.

Learn how Hinge is able to support their user-generated content during direct uploads from their users’ devices, resizing and cropping this media on- the-fly to fit the graphic design, and optimizing the quality and format for improved performance.

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Remote Buyers Guide

More and more organizations are looking to implement an intuitive remote support solution that gives support professionals on-demand productivity and provides quick resolutions to the ever-evolving set of pains that bedevil support teams today. But choosing the best remote support solution can be a challenge, especially as user expectations grow and systems become more complex and offer more options and features.

This buyer’s guide can help you select the remote support tool that will work best for your organization. With more than 15 years of experience, LogMeIn delivers remote support solutions with key features and functionalities that make us the market leader in the remote support space.

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8 reasons why Citrix Desktops-as-a-Service is right for your business

To meet the increasing demands of customers and the expanding mobile workforce, organizations of all sizes are moving toward an always connected workplace—where employees can work from anywhere and on any device.

Today, small and mid-sized businesses are turning to Desktops-as-a-Service (DaaS), which enables workers to access the apps and data they need to get their job done as well as provide IT with cost efficiencies and centralized management.

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Success Story: Pizza Hut fast-tracks app adoption with new mobile customers

The Hut Rewards and UA teams embraced a test-and-learn mentality, and in October of 2019, they presented an innovative plan – to feature QR codes on in-store displays, direct mailers, and pizza box toppers to drive customers to download the app. OneLink from AppsFlyer was the clear choice to power Pizza Hut’s QR codes, ensuring they could measure the impact of their new offline campaign with minimal development required and robust attribution reporting and analytics built right in. OneLink also ensured a seamless user experience, operating across mobile platforms, and allowing the flexibility for QR codes to be updated after being deployed via print.

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Guide: Marketer’s Guide to Deep Linking

    As a digital marketer, deep linking is essential for cross-platform routing to the optimal web or in-app destination. Learn how to boost conversions and ROI by taking your deep linking strategy to the next level.
  • Expose best practices and pitfalls, to reveal how deep linking can increase installs (2-5X), in-app purchases (3X) and user retention (2X)
  • Get inspired by diverse use cases across email, SMS, referrals, web-to-app banners, cross-app promotions and QR codes
  • Understand how a unified tool for attribution and deep linking can reduce cost, streamline reporting and improve routing efficacy
  • Master common terms, from deferred deep linking to URI schemes and more

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