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Strategic Server Refresh with IBM System x

This analyst paper by Edison Group addresses the strategic reasons why organizations need to refresh their servers, and how a server refresh with IBM System x® servers, powered by the latest Intel® Xeon® processors, delivers and supports solutions and capabilities needed by SMBs.

Intel, the Intel logo, Xeon and Xeon Inside are trademarks or registered trademarks of Intel Corporation in the U.S. and/or other countries.

IBM index reveals key indicators of business continuity exposure and maturity

The IBM Business Continuity Index rates the performance and maturity of business continuity programs. Organizations all over the world completed the survey. In this white paper, learn statistics about the global state of business continuity and where your business may sit on a scale from exposed to mature.

The Market Has Spoken: Why You Need New Tools to Simplify Security

With the internet's growth in security technologies, unintended complexity for security professionals has intensified. Described in this article are the factors contributing to security management complexity and why enhanced visibility and manageability across security technologies is the right remedy. In this Frost and Sullivan report, you'll discover the biggest factors contributing to security management complexity, and why improving visibility across security technologies is the best way to protect your data.

Download the report and discover:

* How to simplify the task of managing network security with tools that go beyond just using and maintaining a stand-alone solution
* How to gain greater visibility into your most sensitive data with consolidated management functionality across network security tools
* How to establish one set of automatically-implemented policies to more effectively remediate security breaches and today’s most lethal threats

Find out how WatchGuard can help your organization identify and overcome key network issues.

Deploying Cloud with IBM System x

As a small or medium-sized business, knowing which infrastructure investments you need to make to improve your business is easy. The struggle is being able to apply your finite resources for long-term benefits when the day-to-day demands of your business keep your IT assets more than busy. A private cloud is one of those solutions that deliver immediate and impactful benefits with minimal pain. Read this brief e-guide to see how a private cloud on IBM® System x® servers, powered by the latest Intel® Xeon® processors, can accelerate the journey to smarter computing for your enterprise.

Intel, the Intel logo, Xeon and Xeon Inside are trademarks or registered trademarks of Intel Corporation in the U.S. and/or other countries.

The Total Economic Impact™ of IBM Rational Service Virtualization and Test Automation Solutions

Forrester Research has just completed a Total Economic Impact study for a large financial services institution to quantify the actual return on investment for a service virtualization. Read Forrester's analysis to learn how service virtualization is eliminating testing bottlenecks and significantly reducing the cost of testing.

A Rational approach to integration testing

Developers must deliver high-quality applications while limiting their testing expenses. In this challenging environment, a combination of automated integration testing and test virtualization can enable test teams to improve software quality and keep up with the rate of change.

Design Matters! Enabling better collaboration

Collaborative design management helps you address complexity both at the team level and at the individual developer level. It enables integration of Architecture, Design and Development disciplines with the rest of the life cycle and supports the ALM imperatives. It provides advanced Architecture, Design and Construction capabilities to help organizations be more productive delivering applications leveraging the latest in emerging run-times, technologies and standards.

Facing Your Operating System’s End of Life? Google can Help

On April 8, 2014, countless businesses around the world will stop receiving critical support and updates when Windows XP officially retires. If your organization has yet to finish migrating all of its computers take a deep breath - there's no need to panic. We have some suggestions to help you reduce security risks. Ultimately, you can use this opportunity to formulate an IT strategy that stands the test of time.

Gartner: Get Past the Confusion surrounding Hybrid Cloud

In the already overhyped cloud computing market, hybrid cloud computing is emerging as the next big thing. To get past the hype, IT leaders should assess how hybrid cloud computing fits into their road maps, and determine which of its many forms makes sense (and which don't) for their enterprises.

This informative resource provides insight into getting past the confusion surrounding hybrid cloud computing. Find out how to move toward an accurate understanding of this technology and discover how to leverage it for success in the future. Read on to learn more.

SaaS, Social Media, and the Need for New Metrics to Measure IT Service Management SaaS Providers

It has been said that you can't manage what you can’t measure, and you must measure what really matters. New service delivery models for IT service management, such as software as a service (SaaS), as well as emerging communications channels for support that include social media, will require some changes to the way you traditionally measure the effectiveness of your services. That's why you should reexamine your service metrics as you begin to rely more heavily on SaaS, social media, and a more services-oriented approach to IT delivery.

The Future of IT: A Customer First Approach

IT is embracing this new world of consumerized technology with a focus on its own employees as internal customers. Explore how customer-first policies can make use of social, mobile and cloud technologies to give workers the freedom and flexibility they desire to drive company productivity. Please download the white paper for more information.

Cloud benefits for the IT Service Management Market

Analysts predict that soon, half of all new IT service desk tools will be adopted as cloud-based services. While shifting to an on-demand model can be a complex decision that requires organizations to carefully assess the potential impact on business operations, a growing number of companies are clearly finding the move worthwhile.

This paper explores the reasons for the rapid growth of cloud-based IT service management (ITSM) solutions and the benefits they offer for enterprises.

Connecting the clouds: Best Practices for Integrating IT Service Management

With software as a service (SaaS) you are integrating an external service, hosted by an external party, with your internal systems. The SaaS integration is a matter of connecting the clouds and well-articulated interfaces defining the data that is traveling back and forth. With the right integration strategy SaaS integration can be simple, straightforward, and easy. Moreover, it can position your IT organization to effectively leverage SaaS and migrate from one SaaS solution to another to avoid vendor lock-in. Read this informative white paper to understand the things to consider when developing your integration strategy.

The Perfect Combo: ITIL, ITSM and Social Media

What happens when you take best practices for IT service management (ITSM), add technology to support those practices, and then throw social media into the mix? BMC explores how best-in-class organizations are leveraging these to drive user satisfaction and organizational success. Download the white paper now.

Customer Experience Strategy: Meeting Expectations and Changing Dynamics in Service

In this Whitepaper the diverse sets of consumer and business attitudes toward customer support are analysed, with an emphasis on social media and Mobile Device technology. This Whitepaper presents compelling evidence regarding the impact Customer Experience can have on business performance outcomes. This Whitepaper concludes by examining the critical issues that have been raised by the data, analyses the findings and presents a number of ideas that will help organisations minimise the challenges and risks that may occur when implementing a Customer Experience Strategy.