IDC MaturityScape: Multicloud Management 1.0

This IDC study is the IDC MaturityScape for multicloud management. After reading this study, IT decision makers will be equipped to effectively evaluate the existing maturity of their organization's cloud management tools, processes, and governance models and will be able to create a collaborative process to harness internal best practices and available services and tools in ways that best promote business agility and innovation.

"Multicloud management strategies need to look beyond the simple automated cloud resource provisioning and configuration needs of individual teams and departments," explains Mary Johnston Turner, research vice president, Enterprise Systems Management Software. "Enterprises need a structured process to harness best practices, standardize configurations and management tools, and take full advantage of state-of-the art cloud application performance monitoring and analytics."

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Five Best Practices for APM in the Digital Economy

Evolve your approach to Application Performance Monitoring by adopting five best practices that are outlined and explored in this e-book:

  • Embrace the philosophy of app-centric infrastructure monitoring to drive cultural change in IT
  • Perform ongoing synthetic transaction management to identify potential problems before they impact the business
  • Identify and track usage trends around KPIs using passive end user experience monitoring
  • Use active end user experience monitoring for real-time, real-world visibility into actual user interactions
  • Discover and map complete app topologies to enable fine-grained monitoring of resource consumption per app
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Modernize Change Management While Minimizing Business Risk

Finding the balance of agility and control is critical for IT organizations looking to minimize risk associated with IT Change Management. As IT infrastructure continues to grow in complexity, IT’s traditional roles are forced to adapt to support the new demands on change management. Creating a balance of control while maintaining agility will be important to support the smooth operation of your organization.

In Modernize Change Management While Minimizing Business Risk we discuss three key principles for creating a new approach to change management.

  • Automate with purpose: eliminate risk and do it sooner rather than later
  • Move from data to insight: make better decisions with contextual data
  • Empower the occasional user: make the experience simple and intuitive
  • Make IT change management easier on your entire organization.
  • Download the whitepaper today!

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Mission: Launch a Digital Workplace

Employees crave the same user experience at work that they enjoy in their personal lives. Smartphones. Social media. On-demand everything. Enterprise organizations that rise to the occasion and meet these new employee expectations within the workplace stand to win big. In this new eBook, we share insights from top industry experts and offer you a 5-step countdown to launching a digital workplace.

We will show you how to:

  • Spark a need for digital change
  • Uncover employee needs with user personas
  • Assemble a change team
  • Align people, process & tech
  • Spread the word within your enterprise

Read the eBook for tools and tips for retaining top talent and increasing employee productivity and engagement today.

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4 Common IT Challenges (and How to Overcome Them)

Technology is driving innovation in business today. As a result, businesses and their customers rely more and more on technology to do their jobs — IT is at the center of this movement and must meet demand while addressing customer and employee challenges. IT service management (ITSM) systems support IT departments in their effort to keep up and move the company forward. ITSM can make the job easier, and free up resources to innovate. Follow this guide to learn about challenges in today’s technology-driven marketplace, and how to find solutions with cloud-based Remedyforce for ITSM. Then, hear how three Remedyforce customers specifically benefited from ITSM.

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The Key to Real-time Visibility Across IT: Start-anywhere Application Mapping

Higher levels of complexity, coexistence, and constant change in today’s data center make understanding business applications, services, and their underlying infrastructure nearly impossible using traditional discovery and mapping methods. To manage complex business applications and digital services effectively, IT organizations must have a dependable, accurate data center map of all assets, their dependencies, and information about how they support the business. Without this, they risk being overwhelmed by constant firefighting efforts to avoid IT problems that can lead to revenue loss, reduced profitability, brand damage, and unhappy customers going to the competition.

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Empowering the Workforce

It’s no secret that social, mobile and collaborative technologies have changed the way people interact. More than ever, individuals expect their business applications to resemble the user experience of their personal applications. A modern approach to IT service management (ITSM) can help both sides of the service desk work smarter, faster, and more easily. Gain expert insight to meet the needs and expectations of the modern workforce. Download the white paper today.

Learn the four key elements for today’s ITSM, including:

  • Full mobility on any device
  • Consumer-style self-service
  • Embedded social collaboration
  • User-centric design
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Forbes Insights: The State of IT Service Management 2017

As the pace of digital business accelerates, companies need their IT organizations to focus on innovation, not in-the-trenches maintenance. BMC and Forbes Insights conducted a global survey of more than 250 senior-level executives to examine the state of IT service management today—and its role in digital transformation.

We found that increasing investments in ITSM leads to wide and varied benefits for digital transformation, including increased transparency into systems, greater flexibility, enhanced development productivity, and a better ability to add new services. And the impact isn’t limited to digital transformation—ITSM also plays a role in cloud computing, mobility, and big data. Indeed, for companies of all types and industries, ITSM has become a core enabler of the initiatives that drive competitive advantage.

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Security approaches for open hybrid clouds in government

Government agencies depend on the ability to effectively share and utilize data, deploy digital services, and pool IT resources.

This whitepaper summarizes several effective approaches that government agencies are adopting to ensure their cloud initiatives are highly secure even as they enable greater data-sharing and collaboration across agencies. These approaches are drawn from the webinar, “Securing Intelligence in an Open Hybrid Cloud,” which explains that a multifaceted approach to cloud security is required to achieve successful outcomes. Cloud security is the keystone of IT modernization efforts.

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The CSP Bible: Your Ultimate Handbook to the Cloud Solution Provider (CSP) Program

How much do you really know about the CSP? Ever since Microsoft introduced it in 2014, resellers have been told that the CSP will help them develop better relationships with their customers and increase their profits. But a lot of MSPs are wondering how it really works. They’d like to know which products they can sell under the CSP and which services they have to provide their customers. Can they work with Microsoft as a Direct Partner or, would it be easier to join forces with a CSP distributor as an Indirect Reseller? These are valid questions and it’s important you understand these points before you seriously consider this program. Our free eBook will put you on the right track.

Here are some of the topics we’ll cover:

  • Which products you can sell under the CSP
  • The difference between CSP Direct and Indirect
  • A reseller’s responsibilities under the Direct and Indirect business models
  • Four Keys to Success as a CSP reseller

Download your guide here.

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Your Guide to Surviving The End of Microsoft’s Advisor Program

Microsoft has pulled the plug on its advisor program

That's right. As of June 20, you won't be earning any commissions for reselling Office 365 as a Microsoft Advisor. And, you won't earn a single cent for managing Microsoft cloud subscriptions for your clients. Have you thought about what this means for your cloud business?

Here's what you'll learn:

  • How you can maintain your revenue
  • How easy it is to transfer your Office 365 clients
  • Why you should consider moving to the CSP Program
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Accelerate automation with Ansible by Red Hat

Ansible by Red Hat® can help organizations achieve an effective approach to business automation, but the path to DevOps can be long and complex. Outdated habits must be replaced with more efficient practices, but new tools and processes require buy-in from various stakeholders across the organization. Additionally, groups must be taught the specific best practices for their work. Red Hat Consulting helps customers successfully adopt and integrate Ansible to create and sustain standardized, centralized automation practices that add business and market value and build a solid foundation for DevOps.

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Red Hat Open Innovation Labs

To thrive in the age of digital transformation, every company must leverage technology to lead core business innovation. However, day-to-day demands on traditional IT teams severely deplete the resources needed to innovate. Red Hat Open Innovation Labs is a focused and intimate teaming engagement that helps companies accelerate innovation — by providing the people, processes, and technologies required to meet modern business challenges.

  • An eight-week teaming engagement to quickly achieve innovation
  • Modernize applications, develop contemporary ones, and bridge the gap between the two
  • Start developing on day one with a push-button infrastructure and automated development environment
  • Leave with the skills, technologies, and processes to accelerate innovation in the future
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