The Key to Real-time Visibility Across IT: Start-anywhere Application Mapping

Higher levels of complexity, coexistence, and constant change in today’s data center make understanding business applications, services, and their underlying infrastructure nearly impossible using traditional discovery and mapping methods. To manage complex business applications and digital services effectively, IT organizations must have a dependable, accurate data center map of all assets, their dependencies, and information about how they support the business. Without this, they risk being overwhelmed by constant firefighting efforts to avoid IT problems that can lead to revenue loss, reduced profitability, brand damage, and unhappy customers going to the competition.

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Empowering the Workforce

It’s no secret that social, mobile and collaborative technologies have changed the way people interact. More than ever, individuals expect their business applications to resemble the user experience of their personal applications. A modern approach to IT service management (ITSM) can help both sides of the service desk work smarter, faster, and more easily. Gain expert insight to meet the needs and expectations of the modern workforce. Download the white paper today.

Learn the four key elements for today’s ITSM, including:

  • Full mobility on any device
  • Consumer-style self-service
  • Embedded social collaboration
  • User-centric design
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Forbes Insights: The State of IT Service Management 2017

As the pace of digital business accelerates, companies need their IT organizations to focus on innovation, not in-the-trenches maintenance. BMC and Forbes Insights conducted a global survey of more than 250 senior-level executives to examine the state of IT service management today—and its role in digital transformation.

We found that increasing investments in ITSM leads to wide and varied benefits for digital transformation, including increased transparency into systems, greater flexibility, enhanced development productivity, and a better ability to add new services. And the impact isn’t limited to digital transformation—ITSM also plays a role in cloud computing, mobility, and big data. Indeed, for companies of all types and industries, ITSM has become a core enabler of the initiatives that drive competitive advantage.

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Security approaches for open hybrid clouds in government

Government agencies depend on the ability to effectively share and utilize data, deploy digital services, and pool IT resources.

This whitepaper summarizes several effective approaches that government agencies are adopting to ensure their cloud initiatives are highly secure even as they enable greater data-sharing and collaboration across agencies. These approaches are drawn from the webinar, “Securing Intelligence in an Open Hybrid Cloud,” which explains that a multifaceted approach to cloud security is required to achieve successful outcomes. Cloud security is the keystone of IT modernization efforts.

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The CSP Bible: Your Ultimate Handbook to the Cloud Solution Provider (CSP) Program

How much do you really know about the CSP? Ever since Microsoft introduced it in 2014, resellers have been told that the CSP will help them develop better relationships with their customers and increase their profits. But a lot of MSPs are wondering how it really works. They’d like to know which products they can sell under the CSP and which services they have to provide their customers. Can they work with Microsoft as a Direct Partner or, would it be easier to join forces with a CSP distributor as an Indirect Reseller? These are valid questions and it’s important you understand these points before you seriously consider this program. Our free eBook will put you on the right track.

Here are some of the topics we’ll cover:

  • Which products you can sell under the CSP
  • The difference between CSP Direct and Indirect
  • A reseller’s responsibilities under the Direct and Indirect business models
  • Four Keys to Success as a CSP reseller

Download your guide here.

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Your Guide to Surviving The End of Microsoft’s Advisor Program

Microsoft has pulled the plug on its advisor program

That's right. As of June 20, you won't be earning any commissions for reselling Office 365 as a Microsoft Advisor. And, you won't earn a single cent for managing Microsoft cloud subscriptions for your clients. Have you thought about what this means for your cloud business?

Here's what you'll learn:

  • How you can maintain your revenue
  • How easy it is to transfer your Office 365 clients
  • Why you should consider moving to the CSP Program
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Accelerate automation with Ansible by Red Hat

Ansible by Red Hat® can help organizations achieve an effective approach to business automation, but the path to DevOps can be long and complex. Outdated habits must be replaced with more efficient practices, but new tools and processes require buy-in from various stakeholders across the organization. Additionally, groups must be taught the specific best practices for their work. Red Hat Consulting helps customers successfully adopt and integrate Ansible to create and sustain standardized, centralized automation practices that add business and market value and build a solid foundation for DevOps.

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Red Hat Open Innovation Labs

Red Hat Open Innovation Labs is an immersive residency that arms customers with the skills, tools, and process to deliver better software, more quickly, to meet the mandates of today’s market.

Whether it’s co-creating a disruptive product, catalyzing cultural transformation in the enterprise, or discovering what’s possible with a suite of proven and open tools and methods — Open Innovation Labs is designed to accelerate organizations’ most innovative ideas

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Making Old Applications New Again

One thing is clear when you look back at the past decades of IT and software engineering: everything changes. Periods of gradual improvement in hardware, language, infrastructure, and methodology are punctuated by paradigm-shifting innovation.

This evolution has allowed IT to stay ahead of ever-changing business demands, but it has not been easy or cheap. Many IT budgets are consumed by maintaining the old stuff and staying current with upgrades and migrations can deplete funding and resources before business benefits are realized. With the right approach, it is possible to modernize a portfolio of applications in a way that yields value quicker and at lower cost — making it easier and less expensive to stay current as products and technologies continue to evolve.

In this whitepaper, Red Hat takes a look at three specific software development patterns to modernize existing applications. These modernization patterns address transitioning existing applications to more modern architectures and infrastructure and making them accessible to new applications. This paper also examines the conditions that lead to rewriting when that is the only option. These patterns help enterprises figure out how to get the most out of existing applications and establish a practice for continuous modernization that will serve the business now and in the future.

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Modernize Application Delivery with Container Platforms

Businesses are increasingly interested in the value of container adoption. In the next two years, over 90% of organizations will make new investments in containers and other emerging technologies that facilitate DevOps. Seventy-one percent of organizations anticipate using containers for cloud applications or are already using them.

These figures can be attributed to the results organizations are already achieving with containers: nearly three quarters of businesses who use them report that they can now ship new software up to 10% faster.

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A Structured Design Approach to Business Automation

In many leading companies, IT must provide tools to help the business respond to competition, comply with industry regulations, and engage customers. IT is expected to provide solutions that are high quality, flexible enough for rapid, frequent change, and available at predictable preferably low cost.

Custom software development and business automation are two ways to give business stakeholders the solutions they want, when they want them. But the two approaches have different benefits and drawbacks. Software development is an engineering discipline with rigorous, but historically slow, processes. Business automation reduces time to market by letting nontechnical stakeholders codify business logic, resulting in increased risk.

Advances in software development infrastructure and approaches provide the tools and opportunity to modernize business automation. A design approach that applies best practices from modern software development to business automation can help organizations take advantage of this opportunity by adding rigorous engineering practices while eliminating additional risk. Using this approach to business automation, businesses can engage subject matter experts to codify business logic in a way that ensures the higher quality, faster time to market, and lower, predictable cost associated with modern software development.

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The Rise of Collaborative Communication

In the digital era, market leaders will be determined by a company’s ability to recognize shifts in the market landscape and adapt to these trends faster than their competition. This means being able to make the best decision as quickly as possible while involving the right people, regardless of their location.

To accomplish this, the collaboration tools organizations use must extend outside of the enterprise—from employees to suppliers to customers. To enable workers to collaborate and communicate more effectively, IT organizations have deployed a wide variety of tools.

This paper from ZK Research offers key recommendations to help organizations make a smooth transition and overcome deployment challenges.

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