Forrester Report: 2018 Customer Service Trends: How Operations Become Faster, Cheaper – And Yet, More Human

Ease, effectiveness, and emotion drive great customer service, but top line growth requires professionals to keep an eye out on trends for truly determining improvements in quality of service. Download this report to learn 10 customer service trends Forrester Research has identified for 2018.

Discover which investments are critical and the advantages of:

  • Focusing on context and inquiry type to deliver the best customer experience
  • Using automation and AI to uncover new revenue streams and transform operations
  • Exploring new labor models to maximize human connections in a digital world
  • Get Whitepaper

    Forrester Report: 2018 Customer Service Trends: How Operations Become Faster, Cheaper – And Yet, More Human

    Ease, effectiveness, and emotion drive great customer service, but top line growth requires professionals to keep an eye out on trends for truly determining improvements in quality of service. Download this report to learn 10 customer service trends Forrester Research has identified for 2018.

    Discover which investments are critical and the advantages of:

    • Focusing on context and inquiry type to deliver the best customer experience
    • Using automation and AI to uncover new revenue streams and transform operations
    • Exploring new labor models to maximize human connections in a digital world

    Get Whitepaper

    Driving Risk out of Construction

    Transforming Your Business With An Operational Workflow Platform In the construction business, you’re under enormous pressure to run on-time and on-budget with the utmost focus on safety and quality. At the end of the day, your most important skill is to catch hidden risks before they become real problems with real impacts to the business.

    Unfortunately, antiquated paper and spreadsheet processes keep risks hidden and you stymied. To resolve this, leading construction firms like yours are embracing operational workflow platforms to better manage and streamline their work, data, and processes, while decreasing their costs.

    Read Driving Risk Out of Construction and learn how you can uncover and quickly act upon hidden risks caused by manual processes and disparate systems in order to reduce safety incidents and improve on-time delivery and quality.

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    Teleretinal imaging enables detection of diabetic retinopathy in primary care settings

    Change is required to eradicate diabetic retinopathy as a leading cause of severe vision loss and blindness. Teleretinal imaging in primary healthcare settings provides an option to improve early detection of diabetic retinopathy in patients living with diabetes.

    • With early detection, 95% of vision loss can be prevented.1
    • Achieve 90% compliance with diabetic retinal exams in one year.2
    • Improve value-based quality measures and population health management
    • Preventive intervention is key, as diabetic retinopathy is often asymptomatic; many patients are not even aware of their condition until it is advanced. Early detection in primary care settings helps to ensure vision-threatening diabetic retinopathy is identified early enough to prevent blindness.

      Download the whitepaper “The new front line for preserving vision in diabetic patients”.

      Featured Expert: Stephen G. Schwartz, MD, MBA, Associate Professor of Clinical Ophthalmology at University of Miami Miller School of Medicine.

      1 National Eye Institute, Facts About Diabetic Eye Disease. https://nei.nih.gov/health/diabetic/retinopathy.

      2 Mansberger SL, Gleitsmann K, Gardiner S, Sheppler C, Demirel S, Wooten K, Becker TM; Comparing the Effectiveness of Telemedicine and Traditional Surveillance in Providing Diabetic Retinopathy Screening Examinations: A Randomized Controlled Trial. Telemedicine and e-Health. December 2013, 19(12): 942-948. doi:10.1089/tmj.2012.0313.

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    Improving Access to Potentially Vision-Saving Diabetic Retinal Exams

    Diabetes is an epidemic. There are 44 million (12.9%) people living with diabetes in North America today, and by 2040 there will be 60 million (14.7%).1 Diabetic retinopathy is the leading cause of blindness in working-age adults. A paradigm shift is necessary to realize a significant decrease in the number of people suffering from severe vision loss and blindness because of undiagnosed diabetic retinopathy.

    Welch Allyn is leading the way with a simple and affordable turnkey solution enabling diabetic retinal exams in primary care settings. Making diabetic retinal exams more accessible means more patients who are not receiving annual exams can be conveniently examined for diabetic retinopathy.

    Download the whitepaper for more information on:

    • A new, patient-centered approach to diabetic retinal exams.
    • The benefits of teleretinal exams in primary care settings.
    • Turnkey programs with hardware, software and diagnostic services.

    1IDF Diabetes Atlas, Seventh Edition 2015, page 82. www.idf.org.

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    Eight everyday downtime realities—and how to handle them

    Even a momentary power hiccup can cost thousands of dollars, disrupt your users, disappoint customers and tarnish your company’s reputation. Rest assured—whether it’s a hurricane taking out the grid, employees accidentally deleting files, or sudden hardware failure—Eaton’s got downtime covered. Check out these eight common downtime realities and learn how to respond when IT disaster strikes.

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    14 Before-You-Buy UPS Tips

    Whether it’s an electrical outage, severe weather or a cyberattack, an IT disaster can strike at any time. No matter the threat, it’s your job to ensure uptime—and UPSs are often your first line of defense. So it’s important to pick the right UPS for the right job. These tips will help you select UPS models that protect your network and maximize ROI, whether you need them for desktop terminals, network closets or your server room.

    Get Whitepaper

    Eight everyday downtime realities—and how to handle them

    Even a momentary power hiccup can cost thousands of dollars, disrupt your users, disappoint customers and tarnish your company’s reputation. Rest assured—whether it’s a hurricane taking out the grid, employees accidentally deleting files, or sudden hardware failure—Eaton’s got downtime covered. Check out these eight common downtime realities and learn how to respond when IT disaster strikes.

    Get Whitepaper

    14 Before-You-Buy UPS Tips

    Whether it’s an electrical outage, severe weather or a cyberattack, an IT disaster can strike at any time. No matter the threat, it’s your job to ensure uptime—and UPSs are often your first line of defense. So it’s important to pick the right UPS for the right job. These tips will help you select UPS models that protect your network and maximize ROI, whether you need them for desktop terminals, network closets or your server room.

    Get Whitepaper

    Eight everyday downtime realities—and how to handle them

    Even a momentary power hiccup can cost thousands of dollars, disrupt your users, disappoint customers and tarnish your company’s reputation. Rest assured—whether it’s a hurricane taking out the grid, employees accidentally deleting files, or sudden hardware failure—Eaton’s got downtime covered. Check out these eight common downtime realities and learn how to respond when IT disaster strikes.

    Get Whitepaper

    14 Before-You-Buy UPS Tips

    Whether it’s an electrical outage, severe weather or a cyberattack, an IT disaster can strike at any time. No matter the threat, it’s your job to ensure uptime—and UPSs are often your first line of defense. So it’s important to pick the right UPS for the right job. These tips will help you select UPS models that protect your network and maximize ROI, whether you need them for desktop terminals, network closets or your server room.

    Get Whitepaper

    Delivering Governed Self-Service BI Across the Enterprise

    The purpose of this document is to provide Pyramid Analytics customers with an actionable, high-level framework, guidance and tips to successfully deliver governed self-service BI across the enterprise. Although ad-hoc reporting tools have come a long way the past few years, most of the tools in the market today have significant governance gaps.

    Self-service BI governance involves a partnership between business and IT leaders on how to best empower everyone to make data-driven decisions efficiently and responsibly. Analytics guides interactions, informs decisions, drives processes and ensures better outcomes. In balancing organization and individual needs, a collaborative initiative considers various user perspectives and reporting use cases. Since everyone must participate, governance requires an organizational reporting culture change.

    In summary, effective self-service BI governance processes are essential to ensure users are viewing high-quality, relevant data for decision-making. They also help users understand standards for creating and sharing reports responsibly.

    Pyramid Analytics provides organizations with an intuitive administrative framework to publish and share content. Administrators can configure role-based access using group security profiles and track lineage and versioning at the storyboard level to gain complete telemetry on how users are consuming content.

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