Dr. Jim Metzler, Webtorials Distinguished Research Fellow, has released the initial installment of the 2014 edition of his Application and Service Delivery Handbook, featuring detailed research and analysis. In this first of four installments, he lays the groundwork to ensure that the applications and services that an enterprise uses: can be effectively managed; exhibit acceptable performance; incorporate appropriate levels of security; and are cost effective. This year's handbook also focuses on three key second generation challenges including mobility and BYOD, virtualization, and cloud computing.