Over the course of the past several years, FreddieMac's IT service management needed a way to pull support staff and information from workday, the current system at the time. They needed a tool that was easy to use, worked reliably all the time, and something that was consistent and fun. Instead of updating information manually on spreadsheets, they were able to achieve IT excellence with xMatters.

Learn more about FreddieMac's journey with xMatters, and how they integrated with ServiceNow to master roster rotations, manage escalations among staff, and streamline the IT infrastructure to grow from ~100 to ~300 support groups.