Small and mid-sized businesses are in a unique position and have an advantage in customer experience compared with their larger competitors. Read this report from Frost & Sullivan to learn how to leverage this advantage.

Get this report now to learn about:

• Changing customer expectations and how they have shaped the way companies operate contact centers
• How SMBs can turn personal knowledge about their customers into a customized experience and competitive advantage
• The benefits that the cloud offers to SMBs when it comes to their customer experience strategy