Send The Right Techs to The Right Job with ThermoGrid – SlashdotMedia AdOps Asset Management

Send The Right Techs to The Right Job with ThermoGrid

Before Smart Dispatching, the dispatcher would take the call, look at the day’s schedule, check technician availability, and dispatch the closest tech to the customer’s location.

After talking to the customer, the technician can then start to troubleshoot to find the source of the problem. Unfortunately, more often than not, the tech either doesn’t have the skill set to fix the particular piece of equipment or doesn’t have the parts necessary to do the job on the truck. The project is now delayed, wasting time and narrowing profits.

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