The Modern Distributor’s Guide to Omnichannel B2B Commerce
The B2B distribution world has crossed a digital threshold. Buyers expect the same seamless, self-service experience they get from Amazon—but with the precision and personal touch only a distributor can provide. If your channels aren't connected, your customer experience and your margins are at risk.
This guide explains how forward-thinking distributors are unifying sales, operations, and customer experience to drive the next wave of growth.
Inside, you will learn:
- Why Omnichannel is Today's Baseline: Digital channels now drive nearly half of all B2B revenue, and 80% of buyers have switched suppliers due to poor digital service.
- The Three Pillars of Success: How to build a strategy based on a Single Source of Truth, a Consistent Buyer Experience, and Empowered Field Sales.
- The Modern Tech Stack: See how Pepperi integrates with your ERP (SAP, NetSuite, Dynamics) to unify field sales, B2B eCommerce, and mobile ordering in one platform.
- The Transformation Roadmap: A phased approach to integrate your ERP, launch channels, and achieve continuous optimization, often going live in weeks, not months.
Automation and integration are no longer "nice to have"—they're how you protect profit and build loyalty. Download the guide to assess your omnichannel readiness now.