In the modern world, call centers remain one of the most challenging places to work in. They have very high turnover rates, usually low employee satisfaction and, are regarded as a cost center by most executives.
The ongoing pandemic has been shaping the way businesses operate in new ways, including call centers. It forced closing down of office spaces and created a pressure to switch to a work-from-home (WFH) setup. It is still unknown whether the new pressures are here to stay or not, and whether they are good or bad.
So, how can you manage your team effectively in one of the most challenging environments under the pressures of digitalization, remote-work, and customer demands? Download this Success Kit to discover how to improve your Call Center.