Sponsor: Citrix Systems

How to Benchmark your service desk

All service desks want to know how good they are. But to find out they compare their performance measures to those of the industry. They simply put too much stock in industry-wide benchmarks without an appreciation of all the variables used to construct them.
Instead of misleading measures that compare apples to oranges, the true value of benchmarking comes from within - from tracking internal metrics overtime. Read this white paper by the Service Desk Institute to learn the best ways to benchmark your performance and identify areas of improvement.

Download the white paper to find out:

- The problems with industry benchmarking
- Why true value comes from internal benchmarking
- What performance measures to focus on
- Why all routes should lead to service improvement
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From Wow to How 4: Mobilizing the Enterprise

The flexibility users demand. The control and security you need.

Due to overwhelming demand, we have created an online version of From Wow to How: Mobilizing the Enterprise. Join Citrix, HP and Virtualization Review for this 1-hour event to discover how to enable flexible workstyles - without compromising management, security, or control. This exciting technology demo and moderated discussion will show you how you can:

-Give users device and app choice without impacting compliance requirements
-Deliver internal and third-party mobile apps directly to users' devices
-Provide self-service, single-click access to mobile, web, SaaS or Windows apps
-Increase user productivity with secure email, web browsing and data sharing apps
-Selectively wipe corporate apps and data to maintain iron-clad security

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Gartner on the facts and future of BYOD

This Gartner report, brought to you by Citrix GoToAssist, explores the BYOD phenomenon, outlining how to define and implement a plan that drives innovation, increases employee satisfaction and reduces costs.

Download this report to learn:
- The impact of BYOD on business
- Why it's important to establish clear policies
- How BYOD creates new mobile workforce opportunities
- 8 ways to optimise BYOD across the organisation
Get Whitepaper

From Wow to How 4: Mobilizing the Enterprise

Date/Time
July 31st, 2013 11am PT / 2pm ET

**Back by Popular Demand! Exclusive Online Broadcast: July 31st, 2013**

Due to overwhelming demand, we have created an online version of From Wow to How: Mobilizing the Enterprise. Join Citrix, HP and Virtualization Review for this exclusive 1-hour event to discover how to enable flexible workstyles - without compromising management, security, or control. This exciting technology demo and moderated discussion will show you how you can:

-Give users device and app choice without impacting compliance requirements
-Deliver internal and third-party mobile apps directly to users' devices
-Provide self-service, single-click access to mobile, web, SaaS or Windows apps
-Increase user productivity with secure email, web browsing and data sharing apps
-Selectively wipe corporate apps and data to maintain iron-clad security

Don't wait! Take the first step towards mobilizing your enterprise.

Register now!

View Now

From Wow to How 4: Mobilizing the Enterprise

Date/Time
July 31st, 2013 11am PT / 2pm ET

**Back by Popular Demand! Exclusive Online Broadcast: July 31st, 2013**

Due to overwhelming demand, we have created an online version of From Wow to How: Mobilizing the Enterprise. Join Citrix, HP and Virtualization Review for this exclusive 1-hour event to discover how to enable flexible workstyles - without compromising management, security, or control. This exciting technology demo and moderated discussion will show you how you can:

-Give users device and app choice without impacting compliance requirements
-Deliver internal and third-party mobile apps directly to users' devices
-Provide self-service, single-click access to mobile, web, SaaS or Windows apps
-Increase user productivity with secure email, web browsing and data sharing apps
-Selectively wipe corporate apps and data to maintain iron-clad security

Don't wait! Take the first step towards mobilizing your enterprise.

Register now!

View Now

From Wow to How: Mobilizing the Enterprise

The flexibility users demand. The control and security you need.

Discover how to enable flexible workstyles - without compromising management, security, or control. This must-attend event will show you real-life use cases that can help you take the enterprise mobile. Afterward, we will feature a Man of Steel private movie screening. Compliments of Citrix and HP.

Hurry! Seating is limited.

View Now

From Wow to How: Mobilizing the Enterprise

The flexibility users demand. The control and security you need.

Discover how to enable flexible workstyles - without compromising management, security, or control. This must-attend event will show you real-life use cases that can help you take the enterprise mobile. Afterward, we will feature a Man of Steel private movie screening. Compliments of Citrix and HP.

Hurry! Seating is limited.

View Now

From Wow to How: Mobilizing the Enterprise

The flexibility users demand. The control and security you need.

Discover how to enable flexible workstyles - without compromising management, security, or control. This must-attend event will show you real-life use cases that can help you take the enterprise mobile. Afterward, we will feature a Man of Steel private movie screening. Compliments of Citrix and HP.

Hurry! Seating is limited.

View Now

Advance Your Tech Career in One Simple Step

Want to know the single most important thing you can do to advance your IT career? This brief, brought to you by Citrix GoToAssist, explores how thinking less about yourself and more about the people around you is the most important thing you can do to advance your IT career.

Download the brief to learn: How to become everyone's go-to geek; Why focusing on others is good for your career; 3 career suggestions to flat out ignore; And more.

Get Whitepaper

4-Step Game Plan for Effective Support Teams

Want to know how to create a better support centre? Just ask your agents. "Your agents have a great deal to tell you about how to create a better support centre." This brief, brought to you by Citrix GoToAssist, explores how you can make your agents part of the continual improvement process and thereby accelerate productivity, control costs and increase customer satisfaction.

Download the brief to learn: 4 steps to creating an effective support team; Why employees should spend less time being support agents; Strategies for fostering a culture of ownership; And more.

Get Whitepaper

Citrix MDX technologies—unleashing the power of mobile apps

How to empower mobile users while retaining control


Mobility is changing rapidly. No longer is it simply about making email available to users that are on the run or just
managing corporateowned devices. Today, the average employee uses three devices a day to get work done and
owns at least one of them. In this white paper by Citrix, learn how to empower mobile users while retaining control.
Get Whitepaper

Guidelines for deploying Citrix BYOD solutions

As you move from the device-centric model of the past, which locked users into a corporate-owned physical PC, to a more service-oriented BYOD model where people choose their devices and IT delivers the service (apps and data), you'll need to define the BYOD approach that's right for your organization. Citrix end-to-end BYOD solutions gives you the ability to enable, manage and secure any BYO device as you move your organization from PC era into the cloud era. Read this white paper to learn how Citrix can help you design, implement, deploy, maintain and support a BYOD infrastructure that will enable your environment for BYOD transformation and success.
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Mobility Through the Ages

In this video, Brad Peterson, Citrix Chief Demo Officer, takes a look back at how enterprise mobility has changed over the years, and demonstrates how to secure apps and data on mobile devices with Citrix.

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