Sponsor: Citrix Systems

Advance Your Tech Career in One Simple Step

Want to know the single most important thing you can do to advance your IT career? This brief, brought to you by Citrix GoToAssist, explores how thinking less about yourself and more about the people around you is the most important thing you can do to advance your IT career.

Download the brief to learn: How to become everyone's go-to geek; Why focusing on others is good for your career; 3 career suggestions to flat out ignore; And more.

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4-Step Game Plan for Effective Support Teams

Want to know how to create a better support centre? Just ask your agents. "Your agents have a great deal to tell you about how to create a better support centre." This brief, brought to you by Citrix GoToAssist, explores how you can make your agents part of the continual improvement process and thereby accelerate productivity, control costs and increase customer satisfaction.

Download the brief to learn: 4 steps to creating an effective support team; Why employees should spend less time being support agents; Strategies for fostering a culture of ownership; And more.

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Citrix MDX technologies—unleashing the power of mobile apps

How to empower mobile users while retaining control

Mobility is changing rapidly. No longer is it simply about making email available to users that are on the run or just
managing corporateowned devices. Today, the average employee uses three devices a day to get work done and
owns at least one of them. In this white paper by Citrix, learn how to empower mobile users while retaining control.
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Guidelines for deploying Citrix BYOD solutions

As you move from the device-centric model of the past, which locked users into a corporate-owned physical PC, to a more service-oriented BYOD model where people choose their devices and IT delivers the service (apps and data), you'll need to define the BYOD approach that's right for your organization. Citrix end-to-end BYOD solutions gives you the ability to enable, manage and secure any BYO device as you move your organization from PC era into the cloud era. Read this white paper to learn how Citrix can help you design, implement, deploy, maintain and support a BYOD infrastructure that will enable your environment for BYOD transformation and success.
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Mobility Through the Ages

In this video, Brad Peterson, Citrix Chief Demo Officer, takes a look back at how enterprise mobility has changed over the years, and demonstrates how to secure apps and data on mobile devices with Citrix.

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Delivering Enterprise Information Securely on Android & iOS Devices

A technical how-to guide-updated for Android 4.2, iOS 6.1, and Windows Phone and Surface 8.

Android, iOS and Windows-based mobile devices-including smartphones, tablets and everything in between-play an
expanding role in enterprise computing, providing new mobility and flexibility for people and IT. At the same time,
they compound the challenge of maintaining effective security and privacy of business information.
This paper describes these issues and explains how they can be addressed effectively with solutions from Citrix.
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Your Cast of Characters: Team Building in the Support Centre

A support team should be more than the sum of its parts. But how do you build a cohesive team out of contrasting (and sometimes conflicting) personalities? View this SupportIndustry.com short white paper to understand the impact of personality on team building and how to leverage individual strengths to create a cohesive support team. Download the white paper to learn: Four key personality types and their traits, Why good people don't automatically make good teams, Three strategies for harnessing the diversity of your team, and more.
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Strength-Based Coaching in the Support Centre

If you want to improve behaviour and get better results from your people, try this effective leadership technique with your support team. "When you start using a strength-based approach, you harness the energy of your own people to create a brand-new culture of excellence." This SupportIndustry.com article shows you how to focus on the strengths and interests of your team members to positively change behaviour and create an all-star team of support professionals.
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A Strategic Process for Hiring an All-Star Support Team

There are no shortcuts to good hiring. But with the right process in place, you can have an all-star support team in due time. This SupportIndustry.com article shows you how to build a sustainable process for hiring the very best people for your support team. Download the article to learn: How to shift your focus from pedigree to aptitude, Three goals for screening candidates over the phone, Why your team should participate in the interview process, and more.
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The Consumerisation of Technology

Smart Phones in the Office - Impact, Issues and IT. iPads are the must-have fad. Android is the rising mobile platform -- Everywhere you turn, the news is about personal, smart, mobile devices and their impact on business and on IT. But what are the facts? Download this Citrix GoToAssist research white paper to understand the true extent, drivers and impact of the seemingly unstoppable invasion of personal mobile devices into the office. Learn what the just-released survey of 700 senior business executives and managers in the UK, France and Germany says are the key issues.
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The Helpdesk of the Future

What does the helpdesk of the future look like? "Customer support is one of those areas of your business where it's surprisingly easy to differentiate yourself." This new brief explores technologies that will reshape the helpdesk of tomorrow: How immersive displays enable a centralised workflow; What intelligent optimisation could do for time management; Why a decentralised process is key to greater effectiveness; And more...
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