Sponsor: Citrix Systems

A Strategic Process for Hiring an All-Star Support Team

There are no shortcuts to good hiring. But with the right process in place, you can have an all-star support team in due time. This SupportIndustry.com article shows you how to build a sustainable process for hiring the very best people for your support team. Download the article to learn: How to shift your focus from pedigree to aptitude, Three goals for screening candidates over the phone, Why your team should participate in the interview process, and more.
Get Whitepaper

The Consumerisation of Technology

Smart Phones in the Office - Impact, Issues and IT. iPads are the must-have fad. Android is the rising mobile platform -- Everywhere you turn, the news is about personal, smart, mobile devices and their impact on business and on IT. But what are the facts? Download this Citrix GoToAssist research white paper to understand the true extent, drivers and impact of the seemingly unstoppable invasion of personal mobile devices into the office. Learn what the just-released survey of 700 senior business executives and managers in the UK, France and Germany says are the key issues.
Get Whitepaper

The Helpdesk of the Future

What does the helpdesk of the future look like? "Customer support is one of those areas of your business where it's surprisingly easy to differentiate yourself." This new brief explores technologies that will reshape the helpdesk of tomorrow: How immersive displays enable a centralised workflow; What intelligent optimisation could do for time management; Why a decentralised process is key to greater effectiveness; And more...
Get Whitepaper