Sponsor: FrontRange

ITIL is a method for organizing and delivering your IT services using best practices to help you give your team the utmost in efficiency, quality and collaboration. ITIL standardizes and formalizes the way service desk functions are delivered, among other IT elements. Through the shared knowledge of businesses, IT minds, and IT experts across several industries, ITIL continues to be a valuable resource to your organization.

Information technology (IT) advances and evolving enterprise requirements are changing the businesses utilization of computing resources. Lifecycle management processes needs to evolve as well to meet rising adoption of business-critical IT requirements. In order to face these emerging challenges, organizations must be armed with processes and automation solutions that will deliver the agility and extensibility to maintain performance and reliability without sacrificing cost-effectiveness in IT investments.

The advantages of desktop virtualization are obvious. The required standardized IT environment can be more easily maintained, more flexibly provided, and more effectively secured. Contrary to widespread opinion, the costs of a HVD infrastructure are not lower than those of a fat-client landscape. This white paper discusses how desktop virtualization impacts hardware costs, licensing costs, and operating costs, and demonstrates how consistent desktop management can be used to improve processes and save money - both in the case of fat clients and virtualized desktops.

Despite the well-used phrase "a fool with a tool is still a fool" there are still many service catalogue initiatives that start and end with the selection of technology. These initiatives are doomed for failure. Armed with technology alone will be extremely dangerous to the success of your service catalogue. This paper discusses how to implement a successful service catalogue with technology selection a crucial component but one of many critical success factors.

Organizations are changing the way they deliver and manage client computing capabilities. The diversification of computing needs across multiple platforms and devices—and the corresponding growth of network complexity - has necessitated the use of IT management solutions in businesses of all sizes. This paper will show how, with help from FrontRange DSM, businesses can better manage their digital infrastructure as they enter the new era of client computing.

Information Technology (IT) is one of the most critical elements within any business, demanding a practical approach to service management. This practical approach is found in the IT Infrastructure Library (ITIL), a process-based, best practices framework developed for IT service management. This white paper will address the details of ITIL, the associated benefits of this platform and the 10 steps to a successful ITIL implementation.