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Let’s just say picking up the phone isn’t the only option anymore. Now, we can email, live-chat, even text businesses to get answers to our questions. But those forms of communications go the other way too— businesses can now text their customers (and prospects), email them with offers and promotions, and, of course, call them.

But is this actually good for business? Or is it just annoying and alienating customers (and potential customers)?

In this report, we’ll look at consumers’ preferences when it comes to communicating with businesses and dig into how businesses can reach out in a way that’s actually productive and effective.

Every year, video penetrates our personal lives a bit more. We broadcast personal events on Instagram Live, chat with our friends on FaceTime, and leave video messages on WhatsApp. As we’ve become more comfortable with video chat, it has steadily spread into the professional sphere.

In the last few years, we’ve seen an explosion of new workplace applications. Innovators are building virtual rec rooms, simulating spontaneous office conversations, and facilitating spontaneous conversations between remote colleagues.

In this insight report, we’ve profiled 5 of the most exciting applications, investigating precisely how organizations are implementing video and how it’s affected their teams.

Before COVID-19, organizations dabbled in remote and flexible work arrangements for many years without any particular urgency. In the wake of COVID-19, however, the slow-and-steady approach turned upside down. Businesses suddenly had to accelerate their remote work plans and get employees completely equipped to work from home.

As business leaders plan to support more remote work in the immediate and distant future, equipping remote workers with the right technologies is mission-critical. It’s time to move into the next phase of remote work and explore permanent collaboration solutions - with WFH 2.0.

Cloud Communication and Collaboration solutions enable greater efficiency by integrating real-time communications (such as voice telephony, audio/web/video conferencing, and instant messaging) and non-real-time communications (such as email, voicemail, and fax).

It’s time to close the chapter on Contact Center 1.0. Companies must make customer engagement experiential, intuitive, and collaborative for a modern customer in modern times. Read on to discover how adopting Contact Center 2.0 can help you achieve those gains with minimal risk to operations, budgets, and customers.

Cloud Communication and Collaboration solutions enable greater efficiency by integrating real-time communications (such as voice telephony, audio/web/video conferencing, and instant messaging) and non-real-time communications (such as email, voicemail, and fax).

In the digital era, market leaders will be determined by a company’s ability to recognize shifts in the market landscape and adapt to these trends faster than their competition. This means being able to make the best decision as quickly as possible while involving the right people, regardless of their location.

To accomplish this, the collaboration tools organizations use must extend outside of the enterprise—from employees to suppliers to customers. To enable workers to collaborate and communicate more effectively, IT organizations have deployed a wide variety of tools.

This paper from ZK Research offers key recommendations to help organizations make a smooth transition and overcome deployment challenges.

In the digital era, market leaders will be determined by a company’s ability to recognize shifts in the market landscape and adapt to these trends faster than their competition. This means being able to make the best decision as quickly as possible while involving the right people, regardless of their location.

To accomplish this, the collaboration tools organizations use must extend outside of the enterprise—from employees to suppliers to customers. To enable workers to collaborate and communicate more effectively, IT organizations have deployed a wide variety of tools.

This paper from ZK Research offers key recommendations to help organizations make a smooth transition and overcome deployment challenges.

For many businesses, the phone is the lifeblood of communications. It’s a means of providing exemplary customer service and connecting staff efficiently, wherever they may be. Many businesses however, are far from utilising their phone’s full potential. This guide provides insight into modern hosted phone solutions and reasons it may be time to consider leaving the old PBX system behind.

For many businesses, the phone is the lifeblood of communications. It’s a means of providing exemplary customer service and connecting staff efficiently, wherever they may be. Many businesses however, are far from utilising their phone’s full potential. This guide provides insight into modern hosted phone solutions and reasons it may be time to consider leaving the old PBX system behind.