Sponsor: Service-Now.com

Delivering Enterprise Value with Service Management

Leading technology research firm, IDC, reports customers using ServiceNow’s suite of cloud-based service management solutions are seeing substantial savings and business value for both their IT and business operations.

Download this report to learn how ServiceNow is making employees more productive and IT & business processes more efficient by:

• Reducing fragmentations of IT and business environments
• Automating repeatable processes
• Improving service delivery

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Transform IT – Transform the Enterprise

IT - It’s the backbone of the modern enterprise, not just another function within it. For businesses to continue to succeed in an increasingly technology-dependent world, CIOs must assume a strategic leadership role and drive change throughout the enterprise. While many CIOs possess the skills and ambition to impact business strategy, existing IT operational models and an aging infrastructure are holding them back. CIOs who have been successful in bridging the divide between IT and the business did it by first accelerating IT transformation.
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The Essential Guide to IT Transformation

Enterprises are transforming IT by adopting service automation tools and processes, making teams more innovative and efficient. By consolidating fragmented and redundant service systems, standardizing operational processes and by creating a single system of record for IT, CIOs can shift their attention from maintenance to service, effectively changing enterprise IT.
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Enabling Better Business Applications

Today, growing organizations are at a significant crossroads, challenged by multiple, simultaneous dilemmas. What’s needed to address all of these challenges effectively is a platform that enables business users to build and deploy effective purpose-built applications. The platform you select is a critical success factor in your efforts to support business users as application creators. Download this paper to learn the key questions you should be asking.
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Boost IT Visibility and Business Value With Service Catalog

Decision makers at many organizations question the investments made in IT. This is often because they don't fully understand the value delivered by IT service management (ITSM) or by compliance with recommended best practices such as those defined by the IT Infrastructure Library or ITIL®. This often pressures CIOs to demonstrate the value of IT to the business. Learn how creating a great service catalog can help alleviate these pressures and why many consider it to be fundamental to any IT improvement initiative.
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Powering Transformation – The IT Revolution is Now

The IT Revolution is happening and the time for change is now - don't settle for inflexible systems built on legacy technology. Download the white paper to find out how next-gen IT solutions are flexible, intuitive, social and powerful - and how IT in the cloud will help your organization not only keep up with today's complex IT ecosystem, but manage it more efficiently than ever before.
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Customer-Centric Cloud Provisioning

Looking to increase your organization’s competitive agility, IT's value to the business, and end-user satisfaction and productivity? Have your administrators been overwhelmed managing huge numbers of virtual machines? Do you want to leverage public and private cloud technologies to address these challenges but struggle to understand what this means? Instead of asking what cloud means to you think about what cloud means to your customers. Download this white paper and learn why understanding your customers and these expectations is key in understanding how to deliver on them.
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Lessons from Successful Mobile Initiatives

Whether you have embraced it or not, mobile is already part of your business. To remain relevant, IT must reinvent itself and become more of a technology advisor and less of a technology traffic cop. Download this white paper and learn how progressive organizations everywhere use mobile technology to reduce support costs, improve service quality and eliminate expense leaks.
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Changing the Perception of IT – What Your Customers Won’t Tell You

To reach the customers of IT services, you have to abandon long-entrenched models of IT thinking & replace them with a customer-focused model that focuses on value, experience & context. Join the webinar to understand the issues internal customers face with IT, & see how IT can evolve from being the department of no to the department of now.
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