You'd think that your networks are impossible to manage...But, we've seen worse. This year has brought many advances in technology, however these new benefits have also created a plethora of challenges for you as the IT professional. Join Jim Frey, Vice President of Research Network Management for analyst firm Enterprise Management Associates (EMA), and discover:

- The diversity and complexity in IT: The big picture

- Cross-team collaboration and the drive to service orientation in IT operations

- Integration and convergence across management tools, technologies, and practices

- Unifying infrastructure management: Objectives and requirements for success