Business Capability Modeling (or Mapping) is the act of breaking down an organization’s activities into a set of capabilities, which together represent everything the business can do.

In order to understand how a business needs to change, it needs to understand itself. In modern enterprises, with thousands of employees, hundreds of locations and dozens of functions, this is no simple task. Business Capability Modeling transforms the organization into an easily understood set of capabilities, which represent all the different things a business does. This can be used as the basis to understand how people, processes, information & technology support the business.