Product returns are a necessary but costly hassle to deal with in any logistics operation. Customers more and more are ordering their products online and expecting them delivered fast, but now that comes with an additional expectation of an easy-to-navigate returns process.

In this white paper, we dive into the various logistical challenges companies face when trying to meet this expectation and implement a smooth reverse logistics process. Though this paper focuses specifically on the world of wholesale and aftermarket automotive parts, its findings can be applied to any last mile logistics operation.